Ratings based on 993 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Friendly and helpful staff. Fabulous location.
Near to Champs-Elysees and the Arc de Triomphe.
Lots of restaurants and shops within walking distance.
by A verified traveler
Posted 14 Oct 2024
Staff was amazing
by A verified traveler
Posted 5 Oct 2024
Loved it will definitely stay again
by A verified traveler
Posted 29 Sep 2024
by A verified traveler from London
Posted 28 Sep 2024
It was my first time and will come again it is an amazing property and location
by A verified traveler
Posted 3 Sep 2024
Most beautiful experience. Stunning hotel with even better accommodating staff. Personally Mr. Walid at the reception desk stood out for me. His professionalism, kindness, attentiveness, attention to detail and personable experience. He went above and beyond to make sure I was comfortable and happy! You won’t be disappointed if you pick this hotel! Thank you and I will be back soon!
Comment from Hotel Management
13 Sep 2024 by LAURA JAFFRE ASSISTANT FRONT OFFICE MANAGER, Hotel Management
Dear Lily,We sincerely thank you for taking the time to share your impressions regarding your experience at the Hotel Napoleon. It's a pleasure to read that you enjoyed the hotel.I will not forget to spread your wonderful words to Walid, he will be enchanted fo sure. Hoping to have the pleasure of welcoming you back.
by A verified traveler from Upper Saddle River
Posted 1 Sep 2024
Great hotel in Paris
Comment from Hotel Management
13 Sep 2024 by LAURA JAFFRE ASSISTANT FRONT OFFICE MANAGER, Hotel Management
Dear Jose, Thank you for your kind words. We will be delighted to welcome you and your family again steps away from the Champs-ElyséesKindest regards,
by A verified traveler
Posted 28 Aug 2024
This hotel was one of my worstttttt experiences. Very very old. Our room was in the 6th floor and full of spider and mosquitoes. This is absolutely not a 5 star hotel do not book this place and waste your money. I got lots of spider bites on my body I even told the staff but what can they do. I just don’t get how city ranked this hotel as a 5 star hotel. This hotel considered 2 star Motel in the USA.
Comment from Hotel Management
13 Sep 2024 by LAURA JAFFRE ASSISTANT FRONT OFFICE MANAGER, Hotel Management
Dear Mrs Sevana,Thank you for sharing your experience. We are very sorry for the issues encountered during your stay. These facts are certainly not representative of our level of service and our vision of hospitality. Please rest assured we will ensure that this does not reproduce in the future. We sincerely hope you will come back and experience the best the Hotel Napoleon has to offer.
by A verified traveler
Posted 31 Jul 2024
Comment from Hotel Management
13 Sep 2024 by LAURA JAFFRE ASSISTANT FRONT OFFICE MANAGER, Hotel Management
Dear Weiguang, Thank you for your kind words. We will be delighted to welcome you and your family again steps away from the Champs-ElyséesKindest regards,
by A verified traveler
Posted 2 Jul 2024
Extremely clean and excellent service
Quiet charming hotel
Comment from Hotel Management
13 Sep 2024 by The Hotel Napoleon Team, Hotel Management
Dear Ruthy, Thank you for sharing your 'outstanding' / xxx experience at the Hotel Napoléon.We are delighted to read your review, and glad you enjoyed every minute of your stay with us. We look forward to offering you more memorable moments very soon!
