Ratings based on 213 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Annely, Hotel Management
Chère MeganMerci beaucoup pour votre retour positif !Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau pour un prochain séjour agréable.Cordialement,L’équipe Mercure Paris Gennevilliers
by A verified traveler
Posted 19 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by JEANNE, Hotel Management
Dear Guest,Thank you so much for the excellent rating. We are delighted to hear that you had a memorable stay at our Hotel. Your satisfaction is our greatest reward, we are thrilled to have contributed to making your stay enjoyable.We look forward to welcoming you back, very soon.Best regards,BOYER JeanneAssistant Director
by A verified traveler
Good overall
Posted 18 Jun 2024 on HotelsOverall it was good. No issues at all. Friendly staff and decent facilities.
Comment from Hotel Management
28 Jun 2024 by JEANNE, Hotel Management
Dear Guest,Thank you so much for the excellent rating. We are delighted to hear that you had a memorable stay at our Hotel. Your satisfaction is our greatest reward, we are thrilled to have contributed to making your stay enjoyable.We look forward to welcoming you back, very soon.Best regards,BOYER JeanneAssistant Director
by A verified traveler
Posted 12 May 2024
Enjoy very much 😊 my stay.
Comment from Hotel Management
18 Jun 2024 by BOYER Jeanne , Hotel Management
Dear Michel,We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Gennevilliers. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We look forward to the pleasure of welcoming you back very soon.Sincerely,BOYER Jeanne Assistant Director
by A verified traveler
Below standard for a 4 star hotel
Posted 29 Mar 2024 on HotelsFor a fairly new hotel it was tired, bathroom was damaged with a hole in the wall, shower fixings not attached, no double bed, just two singles pushed together and air conditioning turns off after 2 minutes. The only positive is the reception staff were friendly and helpful.
Comment from Hotel Management
11 Apr 2024 by Emily, Hotel Management
Dear,Thank you for taking the time to tell us about your experience at the hotel Mercure Paris Gennevilliers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,
by A verified traveler
Posted 23 Oct 2023 on Hotels
Comment from Hotel Management
1 Nov 2023 by Emily Première de Réception, Hotel Management
Monsieur Dustin, Nous vous remercions pour vos commentaires suite à votre séjour à l'hôtel Mercure Paris Gennevilliers. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.
by A verified traveler
Functional hotel out of town in commercial zone
Posted 17 Oct 2023 on HotelsArrived Saturday night for rugby world cup. Checking easy. But, it was 2000 and the bar was shut. No tv (except in the room and that was almost impossible to change channels. No obvious open bars or eateries near, V attractive looking McDonalds but no TV. Walked for 20mins and found great restaurant with TV and the best steak I've had in years. Le Grandel. Public Transport from the hotel is by bus which is on the doorstep but it's a long ride to most places.
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
29 Sep 2023 by Helyne, Hotel Management
Bonjour Monsieur NEWELLNous vous remercions pour votre superbe note laissée suite à votre séjour au Mercure Paris Gennevilliers et c'est avec plaisir que nous constatons votre satisfaction.Nous espérons que vous nous ferez le plaisir de revenir pour un séjour encore plus agréable.Dans l'attente du plaisir de vous recevoir, nous vous souhaitons une belle journée CordialementHelyne P.Directrice
by A verified traveler
Posted 11 Sep 2023
Everthing perfect
Comment from Hotel Management
29 Sep 2023 by Helyne, Hotel Management
Bonjour M. LANGENous vous remercions pour votre superbe note laissée suite à votre séjour au Mercure Paris Gennevilliers et c'est avec plaisir que nous constatons votre satisfaction.Nous espérons que vous nous ferez le plaisir de revenir pour un séjour tout autant agréable et une note tout aussi éclatante.Dans l'attente du plaisir de vous recevoir, nous vous souhaitons une belle journée CordialementHelyne P.Directrice
by A verified traveler
Posted 12 Jul 2023
Comment from Hotel Management
2 Aug 2023 by Helyne P. - Directrice, Hotel Management
Bonjour M. T.,Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Paris Gennevilliers.C’est avec grand plaisir que nous recevons vos retours et sommes ravis de constater que vous avez passé un agréable séjour. Nous espérons avoir le plaisir de vous accueillir à nouveau et qu'à cette occasion, votre séjour sera tout aussi agréable.Dans cette attente, nous vous souhaitons une agréable fin de journée, de belles vacances et restons disponible.CordialementHelyne P.Directrice
