Ratings based on 276 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bothell
Posted 28 Oct 2024
Convenient to train stations - 5 min walk. Walking at night felt safe. Charming hotel decor & clean and comfortable. Checked in a midnight at just rang the bell and they let us in. Very friendly & accommodating. They let us storage luggage for the day as we did the tourist thing
Comment from Hotel Management
30 Oct 2024 by Stéphane, Hotel Management
Thank you so much for your lovely review! We are delighted to hear that you found our location convenient, close to train stations, and that you felt safe walking around at night.It is a pleasure to know that you enjoyed the charming decor of our hotel as well as the cleanliness and comfort of your room. We are also pleased that our team was able to assist you with your late arrival and luggage storage.Your satisfaction is our priority, and we look forward to welcoming you back on your next stay in Paris!Best RegardsStéphane
by A verified traveler
Posted 14 Oct 2024
Had a wonderful room at the hotel with great facilities. Breakfast was amazing. Most of the staff were wonderful. It would have been a perfect stay but for a few minor things. On check in my room had no towels. Then a couple of evenings I was ringing the bell to be let in for about 15 minutes in not the nicest area of Paris. But the good points definitely make this a great place to stay
Comment from Hotel Management
30 Oct 2024 by Stéphane, Hotel Management
Thank you very much for your feedback and detailed comments! We are delighted to hear that you found your room wonderful and that you enjoyed our breakfast as well as the quality of our staff.We are sorry to hear that you had problems with the towels upon arrival and that you had to wait to access your room. We understand that these situations can be frustrating, and we will report them to our team to avoid them happening again in the future.We are happy that, despite these small inconveniences, you had an excellent stay. Your recommendation is very much appreciated, and we hope to have the pleasure of welcoming you again during your next visit to Paris.Best RegardsStéphane
by A verified traveler
Posted 26 Sep 2024
The room is modern and clean. There is small fridge and kettle to boil water which are very useful. We got an attic room which was spacious to put our luggages. Staff at the hotel were nice and helpful.
Comment from Hotel Management
30 Oct 2024 by Stéphane, Hotel Management
Thank you very much for your positive feedback! We are delighted to hear that you found your room modern and clean, and that the amenities such as the fridge and kettle were useful to you.It is also a pleasure to know that you appreciated the space in the attic room for your luggage and that our staff were able to meet your expectations with kindness and helpfulness.We hope to welcome you again during your next stay!Best RegardsStéphane
by A verified traveler
Posted 25 Sep 2024
Staff were friendly and helpful.
Comment from Hotel Management
30 Oct 2024 by Stéphane, Hotel Management
Thank you very much for your review! We are delighted to hear that you found our staff friendly and helpful. Your satisfaction is our priority, and your feedback encourages us to continue to provide quality service.We look forward to welcoming you back on your next stay!Best RegardsStéphane
by A verified traveler from Vancouver
Posted 13 Sep 2024
My husband and I stayed at this hotel for our first time in Paris. We had a very good experience staying at this hotel. Location, location, location! I love the convenient location and it’s walkable to Gare du Nord station for Eurostar travellers and Gare de l’Est metro station to get around Paris! There are many dining options close by. Our room is a good size and its so adorably decorated too! It’s very clean with modern amenities and a space to hang our clothes (just bring your own hangers lol!). I also appreciate the A/C working really well! Breakfast was really good too! I love the baked goods, boiled/scrambled eggs and sausages available. Check in and check out went very smoothly. Staff were very nice, friendly and spoke good English. Hotel has a free luggage storage but it’s not locked nor has staff to watch over it. Overall, I highly recommend this hotel, especially for Eurostar travellers.
Comment from Hotel Management
30 Oct 2024 by Stéphane, Hotel Management
Thank you so much for your detailed and positive review! We are delighted to hear that you and your husband had a great stay at our hotel on your first visit to Paris.It is great that you enjoyed our convenient location, the decor of your room, and the breakfast. We are also happy to know that our staff contributed to making your experience enjoyable.Regarding the luggage storage, we appreciate your feedback. While we provide this space for the convenience of our guests, we understand the importance of safety and will take your feedback into consideration to improve our services.We look forward to welcoming you back on your next visit to Paris. Thanks again for your recommendation!Best RegardsStéphane
by A verified traveler from Ashton
Posted 3 Sep 2024
Comment from Hotel Management
30 Oct 2024 by Stéphane, Hotel Management
Thank You for your comments.Best RegardsStéphane
by A verified traveler
Posted 7 Aug 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Stéphane, Hotel Management
Thank you for your comments.Best RegardsStéphane
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
9 Aug 2024 by Stéphane, Hotel Management
Thank you for your comment.Best RegardsStéphane
by A verified traveler
Posted 17 Jul 2024
We are told to turn left. Don’t turn right. It’s dangerous. We were so far out from everything, that by the time we paid for a taxi, we could have upgraded locations. A/C didn’t work well. One room had to keep window open. Street below was very loud into the night. Had to ring a bell to get in the hotel, it’s that sketchy outside. Had to pay for airport shuttle in cash, then hotel didn’t pay driver. Driver had us wait in the parking lot and call hotel before we could take our flight. Tiny tiny rooms. Hard to walk around. No where to really put two suitcases. I could go on and on.
Comment from Hotel Management
9 Aug 2024 by Stéphane, Hotel Management
Thank you for taking the time to share your impressions following your stay at our hotel. We are sincerely sorry to hear that your experience did not meet your expectations.It seems that several aspects of your stay were a source of frustration, including the location of the hotel, the size of the rooms, the air conditioning and the incident with the airport shuttle. We fully understand your disappointment and we would like to apologize for these inconveniences.Regarding the location, although our hotel is located in a busy area, we understand that this was not ideal for you. Regarding the air conditioning and the size of the rooms, we regret that these elements did not meet your needs. We take your comments into account and will do what is necessary to improve these points.As for the incident with the shuttle, this in no way reflects our standard of service. We will investigate to understand what happened and ensure that this does not happen again. Your comfort and satisfaction are our top priorities, and we sincerely regret that you have encountered these issues.We hope that you will give us another chance to provide you with an experience that is more in line with your expectations during your next visit.Best RegardsStéphane
by A verified traveler
Posted 16 Jul 2024
Great place, we enjoyed our stay. Only slight niggle was that our room hadn't been cleaned when we checked in - as we discovered when we opened the door - and had to wait 15mins for a replacement room which was slightly smaller
Comment from Hotel Management
9 Aug 2024 by Stéphane, Hotel Management
Thank you very much for your review and for choosing our hotel. We are delighted that you enjoyed your stay and our location.We would like to apologize for the incident upon arrival. It is unfortunate that your room was not ready and that you had to wait for a replacement room. We understand that this may have been frustrating, and we take this incident very seriously. Measures have been put in place to prevent this from happening again in the future.We look forward to welcoming you back and providing you with an even better experience.Best RegardsStéphane
