Ratings based on 645 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Dec 2024
I like the water station in Lobby
Comment from Hotel Management
6 Dec 2024 by Thomas MONTOUCHET / Front Desk Manager, Hotel Management
Dear Curt,Thank you for taking the time to leave us a review on expedia, we are happy to hear that you enjoyed your stay at hotel le Tourville.Warm regards,Thomas MONTOUCHETFront Desk Manager
by A verified traveler
Posted 2 Dec 2024
The hotel is located in the 7th arrondissement which is a quiet and safe neighborhood within walking distance of great restaurants and boutique shops as well as the M8 metro line. It was very convenient to get around Paris by train or bus from this location. The hotel itself is well adorned and clean. The rooms are on the small side but apt for the cost. The mini-fridge is stocked free-of-charge every day. The bedding and pillows are comfortable. The bathrooms are nicely currated. I would stay at this establishment again.
Comment from Hotel Management
6 Dec 2024 by Thomas MONTOUCHET / Front Desk Manager, Hotel Management
Dear Jose, Thank you for taking the time to share your thoughtful review about your stay at our hotel. We are delighted to hear that you enjoyed our convenient location in the 7th arrondissement and the cleanliness of the hotel.Your mention of returning to stay with us again truly warms our hearts. We look forward to welcoming you back on your next visit to Paris! If there’s anything we can do to make your next stay even more enjoyable, please don’t hesitate to let us know.Warm regrds,Thomas MONTOUCHETFront Desk Manager
by A verified traveler from Louisville
Posted 22 Nov 2024
Comment from Hotel Management
30 Nov 2024 by Thomas MONTOUCHET / Front Desk Manager, Hotel Management
Dear Barbara,Thank you for taking the time to rate your experience with us. We’re glad you chose our hotel and hope you had a pleasant stay. Should your travels bring you back to Paris, we would be delighted to welcome you again.Warm regards,Thomas MONTOUCHETFront Desk Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Monica MOTA, réception, Hotel Management
Dear Katie Jo Yee,Thank you for taking the time to share your rating and experience. We’re sorry to hear that your stay didn’t fully meet your expectations. Your feedback is invaluable to us and helps us pinpoint areas where we can improve.Please don’t hesitate to reach out to us directly to let us know how we can make your next visit more enjoyable. We’d love the opportunity to provide you with a better experience in the future.Warm regards,Monica MOTA, réception
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Monica MOTA, réception, Hotel Management
Chère Jo-Ann,Un grand merci pour votre superbe note de 5 sur 5 ! Nous sommes ravis d’apprendre que votre séjour a été à la hauteur de vos attentes.C’est toujours un plaisir de savoir que nos efforts pour offrir une expérience mémorable sont appréciés. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt !Avec nos meilleures salutations,Monica MOTA, réception
by A verified traveler
Posted 11 Nov 2024
My room was located directly off lobby and it was keep you awake aloud at times. Hotel employees would stand outside and smoke and this smell would come into the room. Lastly, the shower would leak water all the way into the carpeting. I think the other rooms in this hotel might be nice but my experience was pretty bad.
Comment from Hotel Management
12 Nov 2024 by Thomas MONTOUCHET / Front Desk Manager, Hotel Management
Dear Elizabeth,Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience didn’t meet your expectations, and I appreciate your bringing these issues to our attention.I apologize for the noise from the lobby and any inconvenience it may have caused. We aim to provide a comfortable environment for all our guests, and I will be addressing ways to reduce any disturbances in rooms near the lobby. Additionally, I apologize for the smell of smoke; we are reinforcing policies to ensure staff smoke only in designated areas away from guest rooms.Lastly, I’m sorry for the issue with your shower. Our maintenance team has been alerted and will be inspecting the plumbing to prevent any future occurrences.Thank you again for your honest feedback. I hope we get the opportunity to provide you with a much-improved experience on your next visit.Best regards,Thomas MONTOUCHETFront Desk Manager
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
12 Nov 2024 by Thomas MONTOUCHET / Front Desk Manager, Hotel Management
Dear Yana,We’re happy to know you enjoyed your stay with us. It was a pleasure to have you, and we hope to welcome you back again soon!Warm regards,Thomas MONTOUCHETFront Desk Manager
by A verified traveler
Posted 24 Oct 2024
綺麗で場所は良いが、とても狭い部屋だった。
Comment from Hotel Management
12 Nov 2024 by Thomas MONTOUCHET / Front Desk Manager, Hotel Management
Dear Panpan,Thank you very much for sharing your feedback with us. We’re glad to hear that you appreciated the cleanliness of our hotel and our convenient location. However, we’re sorry to hear that the room size did not meet your expectations.Your comments are valuable to us, and we will take them into consideration as we work to enhance the comfort and satisfaction of our guests. If you decide to stay with us again, please feel free to reach out to our front desk team, as we would be happy to recommend room options that may better suit your needs.Thank you again for your review, and we hope to welcome you back in the future.Warm regards,Thomas MONTOUCHETFront Desk Manager
by A verified traveler
Posted 24 Oct 2024
Staff was extremely helpful and friendly. Facilities were excellent and the buffet in the mornings were great.
Comment from Hotel Management
12 Nov 2024 by Thomas MONTOUCHET / Front Desk Manager, Hotel Management
Dear Joe,Thank you so much for taking the time to leave this review, we are delighted to hear you enjoyed your stay and our breakfast buffet.We hope to welcome you again in Paris !Best regards,Thomas MONTOUCHETFront Desk Manager
by A verified traveler
Posted 21 Oct 2024
I was given the room literally right behind the reception desk for my ten night stay. The walls were obviously not soundproofed as I could here everything going on in the lobby as well as in the room next door. Noise was constant, even throughout the night. Manager offered to move me to another room after three or four nights, but I figured what was the point, as other rooms were probably not soundproofed either. Initially staff made no effort to accommodate my request for another room. I wouldn’t stay here again. It was one of the noisiest hotels I’ve ever stayed in. Really mediocre. There’s a reason it’s the cheapest thing on Expedia.
Comment from Hotel Management
12 Nov 2024 by Thomas MONTOUCHET / Front Desk Manager, Hotel Management
Dear Mr. Skouros,Thank you for sharing your feedback with us. I’m sorry to hear that your stay was impacted by noise issues, and I apologize for any inconvenience this caused during your visit.It’s important to clarify that the room reserved for your stay was our "Standard Single room" option, a unique and budget-friendly room designed as a last-minute convenience for solo travelers. This room is located near the lobby, as noted on Expedia, and priced accordingly to reflect its layout and location within the hotel. Unfortunately, due to high occupancy during your stay period, we were unable to offer an alternative room immediately, and it wasn’t until your fourth night that we could accommodate your request to move. I regret that this delay left you feeling unsupported and impacted your comfort.Please know that your review is essential to us, and we’ll be reviewing soundproofing options to prevent similar issues for future guests. Thank you again for your feedback; it will help us make important improvements. We hope to have the opportunity to provide you with a more comfortable stay in the future.Warm regards,Thomas MONTOUCHETFront Desk Manager
