Ratings based on 78 Verified Reviews
3.6 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2023
Staff were very nice. They keep the key when you leave the apartment (probably because it’s an older hotel where they don’t use card keys and so replacing the keys, if lost, is more difficult). Good for the price. We were worried about bed bugs but didn’t find any. However, there were some other bugs in the room despite it being clean.
Comment from Hotel Management
2 Dec 2023 by FRONTOFFICE, Hotel Management
THANK YOU FOR YOUR COMMENT.
by A verified traveler
Posted 26 Jul 2023
Over all terrible hotel would not recommend
by A verified traveler
Posted 24 Jul 2023
Pest control and customer service are two things you want your hotel to be good at. When I found what appeared to be a bedbug in my room and presented the bug to the guy at the front desk, he dismissed my concern, blaming the presence of a bug on construction without addressing my specific concern that it looked like a bedbug. He barely looked at it before tossing it aside and when I pressed him on the matter, he said “look, I’m just a guy who needs to keep his job”. When I emailed hotel management about my concerns, they dismissed me again, without even looking at the photos I had taken of the bug. “Everything in the room is new, we could find no evidence of bugs and have never had a bedbug problem”, as though bedbugs care about the age of furniture and as though no past problems means no present or future problems. They refused to address my concern further, did not ask for more information and refused any potential form of compensation.
By the end of the day I had received confirmation from an entomologist friend that it was a look-alike, but not a bedbug. I was relieved to not have an infestation on my hands, but completely disappointed by the lack of competency and care on the part of the hotel. They did EXACTLY what people do when they are dodge a problem they are worried they have.
by A verified traveler
Posted 4 Jul 2023 on Hotels
by A verified traveler
Posted 19 May 2023
by A verified traveler
Posted 5 Jul 2022 on Hotels
by A verified traveler from Lethbridge
Posted 14 Sep 2019 on Orbitz
Architecture was great. A restaurant serving breakfast would improve the stay.
by A verified traveler
Posted 17 Oct 2018
by A verified traveler
Posted 10 Aug 2024
by A verified traveler
Posted 1 Jul 2024 on Hotels
