Ratings based on 390 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Location was good. Right by the Champs-Elysees. People and staff are friendly and nice.
by A verified traveler
Posted 24 Nov 2024
Shower is bad and difficult to handle
by A verified traveler
Posted 20 Jul 2024
Comment from Hotel Management
28 Jul 2024 by Stéphanie - Receptionnist, Hotel Management
Dear HalikThank you very much for your excellent review following your stay at the Hôtel de Sers. We are delighted to that you thoroughly enjoyed your experience with us.Your satisfaction is our greatest reward and inspires us to continue providing the highest quality of service. Should you have any additional suggestions or remarks, we would be pleased to receive them to further improve our service quality.We look forward to welcoming you back soon.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
5 May 2024 by Cedric Head Concierge, Hotel Management
Dear Jenna,Thank you very much for such a nice feedback.Best regards
by A verified traveler
Beautiful Hotel
Posted 16 Jan 2024 on HotelsAbsolutely beautiful Hotel with views of the tower, would 100% recommend xx
Comment from Hotel Management
9 Feb 2024 by Cedric Head Concierge, Hotel Management
Dear Sarah,Thank you so much for this wonderful comment !We hope to see you back very soon.Regards,
by A verified traveler
Posted 30 Nov 2023 on Hotels
by A verified traveler
Posted 22 Sep 2023
Tout le personnel est très courtois et professionnel
Merci à Cédric pour ses services
by A verified traveler
Posted 16 Aug 2023
The staff was courteous and attentive. Would stay there again.
Comment from Hotel Management
26 Aug 2023 by Isabelle - Front of House Manager, Hotel Management
Thank you for your great review ! It's a pleasure to read you have spent a great stay with us.Best regards
by A verified traveler
Amazing atmosphere ♥️
Posted 30 Jun 2023 on HotelsAbsolutely amazing atmosphere and stuff!!!
First we were at the 4th floor, and I was upset about the room, because it was tiny, not comfortable, and very tired. The next morning we didn’t have a hot water, I asked about that at the reception, and, fortunately, we were moved to the 7th floor. Absolutely different experience! Such an amazing room, beautiful, comfortable, with the nice view and terrace. So appreciate for the upgrade!
All stuff was extremely nice and helpful. I would say I never ever met the same. It’s a big treasure for the owner, keep your team safe, they do all the job!
Comment from Hotel Management
6 Jul 2023 by Isabelle - Front of House Manager , Hotel Management
Dear TatianaThank you for the 10/10 and your great feedback !It was a pleasure to upgrade you in our Prestige room and meet you during your stay. We are looking forward to welcome you again in your Parisian home. Warmest regards
by A verified traveler
bad experience
Posted 11 Jun 2023 on HotelsComment from Hotel Management
19 Jun 2023 by Isabelle - Front of House Manager , Hotel Management
Dear Sir I am deeply sorry to read that your stay didn't meet your expectation. I remain at your entire disposal to discuss on your experience.Warmest regards
