Ratings based on 65 Verified Reviews
3.3 Room cleanliness
4.0 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2024 on Orbitz
Location is on a quiet street if you prefer a peaceful stay and sleep in the nighttime. It is close to Metro station and surprisingly there are many good cafe restaurants at major street corners, markets that open late night. One major setback for this hotel is no air-conditioning in the small room which is difficult during the hot months in Paris. I suggested to the hotel to install permanent fans in ceiling rather than the portable fan on desk which does not provide adequate ventilation. The location is great if you want to know what it is like living in Paris, and not be in a bustling tourist area!
Comment from Hotel Management
23 Aug 2024 by GM, Hotel Management
HelloThank you for taking your time to post a review about your stay. We are sorry that you are not satisfied with our service and we are sorry for that. Please note that this hotel, which we took over a short time ago, will be completely renovated in order to meet customer demands. Once again, we apologize and we hope to see you again very soon.Kind regardsThe management
by A verified traveler
Posted 11 Aug 2024 on Wotif
Possibly the worst hotel I have stayed in. Photos are highly misleading. Do not stay here.
Comment from Hotel Management
12 Aug 2024 by GM, Hotel Management
HelloThank you for taking your time to post a review about your stay. We are sorry that you are not satisfied with our service and we are sorry for that. Please note that this hotel, which we took over a short time ago, will be completely renovated in order to meet customer demands. Once again, we apologize and we hope to see you again very soon.Kind regardsThe management
by A verified traveler
Posted 11 Aug 2024
The hotel was opposite a hostel that was full of men, these men where ‘cat calling’ and shouting stuff at us across the road when we were sat on our balcony or even just had the doors open.
There were lots of people begging in the area, if you were to walk to or from the hotel in the evening or at night they all stopped you for your attention.
The room had carpet and was not hoovered at all, the toilet had stains, the bath/ shower had limescale and grime in between the tiles, the walls were dirty and stained, the balcony has astro turf which had not been brushed.
We requested no housekeeping every day yet after returning from 12 hours out in the day, the bed had been made and towels refreshed. Still no hoovering completed or cleaning of the bathroom. We didn’t feel comfortable with people entering our room while we weren’t there, yet they still did after requesting not too.
There was also no circulation in the room, just the doors onto the balcony which were unsafe to have open at night and one small fan which didn’t move, the room was too hot and there was no way to regulate.
The breakfast is €13pp per day. It was a small selection of a bread and a croissant, 3 spreads, butter and yoghurt in the fridge, a ham, a cheese, 3 cereals, water and orange juice. No pancakes or wider selection as pictured on the website. We visited the patisserie around the corner which offered much more and came to less than €13pp.
Sadly, would not recommend this hotel.
Comment from Hotel Management
12 Aug 2024 by GM, Hotel Management
HelloThank you for taking your time to post a review about your stay. We are sorry that you are not satisfied with our service and we are sorry for that. Please note that this hotel, which we took over a short time ago, will be completely renovated in order to meet customer demands. Once again, we apologize and we hope to see you again very soon.Kind regardsThe management
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by HOTEL DE CHARONNE, Hotel Management
Dear customer,Thanks for you feedback, we are really happy to know that you enjoyed your stay with us and wish welcome you back soon.Sincerely yours, HOTEL DE CHARONNE
by A verified traveler
Not clean
Posted 30 Jul 2024 on HotelsPrice-gouged due to the Olympics, which I can understand, but even at the normal rates, I would have complaints:
Pros:
- Friendly reception staff, quick check in
- Very close to Metro and good Patisserie
- Nice balcony
- Sheets were fresh and clean
- Other reviews mention noise, but our stay was quiet, with no disturbance
Cons:
- Dirty old carpet in the room, which was covered in previous guests' detritus. Asked for it to be cleaned; didn't happen. It wasn't just a 'few bits of fluff' - it was bad enough that I didn't want to be barefoot on it.
- Balcony had old cigarette ends and packaging from previous guests, I had to clean it myself.
- Bathroom looked like it needed a good clean too, lots of stains on the flooring and shower surrounds
- No Aircon, so really hot at night. Not a deal breaker, but not comfortable either.
Basically, I got the impression they change the sheets and towels between guests and nothing else. Was fine for our 4-night stay but I wouldn't go back.
Comment from Hotel Management
30 Jul 2024 by HDC, Hotel Management
Dear customer,Thanks for your constructive comment, we understand you and wish that those cons didn't spoil your entire stay. We will take notes of your remarks to improve our services.Sincerely yours, HOTEL DE CHARONNE
by A verified traveler
Posted 29 Jun 2024
Wi Fi was extremely slow. Staff was good. Size of the rooms extremely small. Photos on line make it look huge. Shower is aprox 2.5. “ x 2.5 “. Too small for confort but water pressure was great.
Comment from Hotel Management
4 Jul 2024 by FO, Hotel Management
Dear customer,Thanks for your constructive comment, we will take notes about your remarks to improve our amenities. Our staff is happy to read you and wish welcome you back again. Concerning the size of the room, it's writted on the reservation.Sincerely yours, HOTEL DE CHARONNE
by A verified traveler
Posted 27 Jun 2024
Comment from Hotel Management
29 Jun 2024 by FO, Hotel Management
Dear customer,Thanks for your feedeback, we are happy to know that you enjoyed your stay with us and wish welcome you back soon.Sincerely yours, HOTEL DE CHARONNE
by A verified traveler
Posted 26 Jun 2024
Would
Not use agaun
Comment from Hotel Management
26 Jun 2024 by FO, Hotel Management
Dear customer,We are sorry to know that we can't welcome you back in the future, and wish understand why. So don't hesitate to five us more details about your stay.Sincerely yours, HOTEL DE CHARONNE
by A verified traveler
Posted 26 Jun 2024
Comment from Hotel Management
28 Jun 2024 by FO, Hotel Management
Dear customer,Thanks for your feedeback, we are happy to know that your stay took place successfully. Sincerely yours, HOTEL DE CHARONNE
by A verified traveler
Posted 18 Jun 2024
Room is too small, we need to take turns to move around the room; the only space where you can open a luggage is on top of the bed; hotel is old and can do
some renovation
what is good - they serve good croissant for breakfast
Comment from Hotel Management
21 Jun 2024 by FO, Hotel Management
Dear customer,We are sorry to knows that you didn't enjoy the size of your room, but it's writted on your reservation and unfortunately we can't change it. Renovations will be programmed this year, and thanks for the breakfast.Sincerely yours, HOTEL DE CHARONNE
