Ratings based on 443 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by The team of Hotel Bienvenue, Hotel Management
Dear Olfa Mercedes , We are delighted that you enjoyed your stay with this positive rating towards us, we thank you and hope to welcome you again in the days to come. Don't hesitate to share this positive experience on the internet.
by A verified traveler
Posted 17 Oct 2024
We liked the bedding and Diptyque products the hotel offered. But the hotel itself was in a poor condition, oven though they said it was renovated in 2018. Overall, it wasn’t a comfortable stay.
Comment from Hotel Management
21 Oct 2024 by Patricia, Hotel Management
Hi Vy, Thank you for taking the time to share your feedback following your stay with us. I would like to sincerely apologize for the inconveniences you encountered. I fully understand how these issues affected your experience, and I am truly sorry that we did not meet your expectations.We recognize that certain aspects of the hotel may need additional attention, and we take your comments seriously as we continuously strive to improve our services.Our front desk manager will reach out to you via email shortly to discuss your concerns in more detail and offer a solution that meets your expectations.We sincerely hope to have the opportunity to welcome you back and provide you with a more comfortable stay.Kind regards,
by A verified traveler
Posted 1 Sep 2024
We've stayed at the Bienvenue many times and it's a gem of a place. Charming staff, lovely rooms with lots of character and comfort. And now there's even Diptique products thrown in the mix. A must stay.
Comment from Hotel Management
1 Sep 2024 by Team Hotel Bienvenue, Hotel Management
Dear , We are delighted that you enjoyed your stay at the hotel Bienvenue and this positive note for us, we thank you and hope to welcome you during your next stay.team of hotel Bienvenue
by A verified traveler
Posted 10 Aug 2024
perfect stay for me in paris central . would come stay here again when back to paris .
Comment from Hotel Management
10 Aug 2024 by Team Hotel Bienvenue, Hotel Management
Dear Jing,We are very happy that you liked your stay in our hotel and we would be delighted to welcome you again !We wish a wonderful day,Majda
by A verified traveler
Posted 26 Jul 2024
A gorgeous hotel with lovely staff who went out of their way to be welcoming and helpful
Comment from Hotel Management
26 Jul 2024 by Team hotel Bienvenue, Hotel Management
Hello Claire,Thank you so much for your kind words! We are thrilled to hear that you enjoyed your stay and found our staff to be welcoming and helpful. It was a pleasure having you with us, and we hope to see you again soon.Best regards,Patricia
by A verified traveler
Posted 14 Jul 2024
There were so many stains in the room on the carpet and sheets. There was black mold in the bathroom.
Comment from Hotel Management
26 Jul 2024 by Team Hotel Bienvenue, Hotel Management
Hello Catherine,I sincerely apologize for the issues you experienced during your stay. It is deeply concerning to hear about the stains on the carpet and sheets, as well as the presence of black mold in the bathroom. This is far from the high standards we strive to maintain, and I am genuinely sorry for the discomfort and inconvenience this caused you.Please be assured that our carpets are cleaned daily and undergo deep cleaning multiple times a year by a professional external company. We are also actively working on a project to replace the carpets entirely to enhance the comfort and overall quality of our rooms.Your feedback is invaluable to us, and we are taking immediate steps to address these issues to ensure they do not recur. We would very much appreciate the chance to make it up to you. If you choose to stay with us again, we will offer you our very best rates and take special care to ensure that your next visit is comfortable and pleasant.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience that you rightfully expect.Best regards,Patricia
by A verified traveler
Posted 13 Jul 2024
Great stay and room was good sized for Paris. Great location
Comment from Hotel Management
26 Jul 2024 by Team Hotel Bienvenue, Hotel Management
Hello Timothy,Thank you so much for your positive feedback! We’re delighted to hear that you enjoyed your stay and found our location to be great.We look forward to welcoming you back on your next visit!Best regards,Patricia
by A verified traveler
Posted 24 Jun 2024 on Hotels
Very nice boutique hotel but the rooms are small but overall lovely
Comment from Hotel Management
26 Jul 2024 by Team Hotel Bienvenue, Hotel Management
Hello Janel,Thank you for your feedback! We’re delighted to hear that you found our boutique hotel charming and pleasant overall. Your kind words about your stay mean a lot to us. We look forward to the opportunity to welcome you back in the near future!Best regards,Patricia
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
26 Jul 2024 by Team Hotel Bienvenue, Hotel Management
Hello Janel,Thank you for your feedback! We’re delighted to hear that you found our boutique hotel charming and pleasant overall. Your kind words about your stay mean a lot to us. We look forward to the opportunity to welcome you back in the near future!Best regards,Patricia
by A verified traveler
Posted 11 Jun 2024
Chic rooms with a cute cafe and courtyard
Comment from Hotel Management
11 Jun 2024 by Team Hotel Bienvenue, Hotel Management
Hi Lane, Thank you for your positive feedback.All the team hope to see you again soon at Hotel Bienvenue.Patricia - Hôtel Bienvenue
