Ratings based on 651 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sandrine Le Sergent, Directrice générale, Hotel Management
Cher hôte,Nous sommes navrés que votre séjour n'ait pas été pleinement à la hauteur de vos attentes et vous présentons toutes nos excuses.Sachez que votre satisfaction nous tient à cœur. Dans ce cadre, notre équipe est toujours à votre écoute sur place pour recueillir vos impressions et y réagir.Nous espérons avoir l'opportunité de vous revoir pour un séjour plus réussi.Cordialement,Sandrine Le Sergent, Directrice générale
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by General Manager, Hotel Management
Dear Russell,Thank you very much for this kind review.We really appreciate that you chose to stay with us and are happy to know that your experience was enjoyable. We hope that you have made the most of the lively area around Montmartre where there is so much to see and do; however, we do hope that your issue has now been resolved.We look forward to welcoming you again soon.Best wishes,Sandrine Le Sergent, General Manager
by A verified traveler
Posted 3 Oct 2024
Excellent location
Comment from Hotel Management
3 Oct 2024 by Sandrine Le Sergent, General Manager, Hotel Management
Dear Carmen,We are truly grateful for your feedback and kind words about your stay with us.We are delighted that you appreciated our excellent location, which allows our guests to easily explore the charming Montmartre area. It's also wonderful to hear that you found our rooms spotlessly clean and well-maintained. Our team takes great pride in providing top-notch service, and we're pleased that this was reflected in your experience.We would be thrilled to welcome you back for another wonderful experience at Holiday Inn Paris Montmartre.Best regards,Sandrine Le Sergent, General Manager
by A verified traveler from Edmonton
Posted 7 Sep 2024
good location for that part of city
easy for taxi and Uber
Comment from Hotel Management
8 Sep 2024 by Sandrine Le Sergent, General Manager, Hotel Management
Dear Robert,Please accept our sincere thanks for this kind feedback.It is with great pleasure that we receive your compliments on our hotel. We are delighted that you found our location in the heart of Paris Montmartre convenient for your travels around the city and that the ease of hailing taxis and using Uber enhanced your stay. It is wonderful to know that the cleanliness of your room, the condition of our hotel, the service provided, and the amenities offered met your expectations. Our team works diligently to maintain a high standard of hospitality, and your recognition is very much appreciated.We look forward to welcoming you back in the future.Best wishes,Sandrine Le Sergent, General Manager
by A verified traveler
Posted 7 Sep 2024
The rooms were clean and the front desk staff were professional. Breakfast is a bit underwhelming. There are panty of great bakeries in the area open early in the morning with delicious options.
Comment from Hotel Management
8 Sep 2024 by Sandrine Le Sergent, General Manager, Hotel Management
Dear Alexander,Thank you for your kind review.We are delighted that you enjoyed the cleanliness of our rooms and found our front desk staff to be professional. Our team works diligently to ensure our guests feel comfortable and well taken care of, from the moment they step into our hotel.However, we understand that you found our breakfast selection underwhelming. We strive to offer a variety of choices to suit all our guests' preferences, including freshly baked bread, pastries, and a selection of hot and cold dishes. We appreciate your feedback and will consider how we can enhance our breakfast experience to better meet the expectations of our guests.Finally, it is wonderful that you appreciated the professionalism of our staff. We take great pride in offering attentive and personalized service to ensure a memorable stay for all our guests.We are looking forward to welcoming you again. All the best,Sandrine Le Sergent, General Manager
by A verified traveler
Posted 29 Aug 2024 on Hotels
Fantastic. Front desk staff were very friendly, very helpful and very enthusiastic...simply amazing. Dining staff and housekeeping were always on the spot. All staff made us feel as guests.
Comment from Hotel Management
30 Aug 2024 by Sandrine Le Sergent, General Manager, Hotel Management
Dear Donald,Thank you for taking the time to share your feedback.It's heartening to know that your stay with us at Holiday Inn Paris Montmartre was a memorable one.We are delighted that you appreciated the friendliness and helpfulness of our front desk staff and the promptness of our dining and housekeeping teams. Our team strives to provide a comfortable and welcoming environment. It is also wonderful that the condition of the hotel and the amenities we offer contributed to your positive experience.We thank you once again for the beautiful bouquet of flowers you offered us; it is still fresh at reception, reminding us of your kindness.We hope to see you again soon for another enjoyable experience.Best wishes,Sandrine Le Sergent, General Manager
by A verified traveler
Posted 27 Aug 2024
I recently had the pleasure of staying at Holiday Inn Paris - Montmartre, and I can’t say enough good things about my experience. From the moment I arrived, the staff went above and beyond to ensure every aspect of my stay was perfect. The check-in process was smooth and welcoming, with friendly faces ready to assist.
The room was clean, comfortable beds beautifully decorated, with all the amenities you could need for a comfortable stay. The bed was incredibly comfortable, offering a restful night’s sleep, and the view from the room was breathtaking.
What truly sets this hotel apart, however, is the staff. Every member of the team was professional, courteous, and eager to make my stay as enjoyable as possible. Their attention to detail and genuine care made all the difference.
Overall, I highly recommend Holiday Inn Paris - Montmartre to anyone looking for a relaxing getaway. I will definitely be returning for my next visit!
Comment from Hotel Management
28 Aug 2024 by Sandrine Le Sergent, General Manager, Hotel Management
Dear Erica,Thank you for taking the time to review your stay.We are pleased that you found the check-in process smooth, the room to your satisfaction with all necessary conveniences, and the bed exceptionally cozy for a restful sleep. Our team endeavors to provide a service that is both professional and attentive, and it is wonderful that this made a significant impact on your stay. Additionally, the serene views from your room and the comprehensive amenities we offer are part of our commitment to a memorable guest experience, and we're delighted they contributed to your enjoyment.We look forward to welcoming you again.Best wishes,Sandrine Le Sergent, General Manager
by A verified traveler
Posted 27 Aug 2024
Friendly staff both on the front desk and also for breakfast. Good location for restaurants around Montmartre. Also good for bus links nearby into the city
Comment from Hotel Management
28 Aug 2024 by Sandrine Le Sergent, General Manager, Hotel Management
Dear Ted,Thank you so much for your positive feedback following your stay.We are thrilled to hear that your stay at Holiday Inn Paris Montmartre was so enjoyable.We are delighted that you appreciated the friendliness of our front desk and breakfast teams, the cleanliness of your accommodations, the condition of our hotel, and the amenities provided in your room. It is great to know that our central location in Montmartre and proximity to various dining options and convenient bus links to the city contributed positively to your visit.We would be delighted to welcome you back on another occasion. All the best,Sandrine Le Sergent, General Manager
by A verified traveler
Posted 17 Aug 2024 on Travelocity
Unexpected high fees. Room too small. Pay extra for child breakfast.
Comment from Hotel Management
19 Aug 2024 by Sandrine Le Sergent, General Manager, Hotel Management
Dear Marlon,Thank you for commenting on your stay.We are sorry to hear that certain aspects of your stay did not fully meet your expectations. Our aim is to provide a comfortable and enjoyable experience for all our guests, and we understand that the room size did not align with your needs. We would like to note that our hotel rooms are designed to optimise space and comfort while taking into account Parisian standards.Moreover, we apologise for any misunderstanding regarding the breakfast charges for children. Our policy does allow for children up to 12 years old to enjoy a complimentary breakfast when accompanied by an adult purchasing a full-price buffet breakfast. We regret any confusion and will strive to ensure our communication is clear to avoid such inconveniences in the future.We do our best to provide transparent pricing and detailed information on our website and through our booking process. We encourage all guests to reach out to us with any questions regarding their stay, as our 24-hour reception is always ready to assist.We hope to welcome you back. Best wishes,Sandrine Le Sergent, General Manager
by A verified traveler
So friendly
Posted 14 Aug 2024 on HotelsAs a chain hotel was not expecting so much character and personal service. Great buffet breakfast and lovely helpful staff
Comment from Hotel Management
19 Aug 2024 by Sandrine Le Sergent, General Manager, Hotel Management
Dear Guest,It's rewarding to read your positive feedback about our hotel.We are delighted that you found our Parisian charm, attentive service, and delectable buffet breakfast to your liking. Our team takes great pride in ensuring that the rooms are immaculate and that the overall condition of our hotel exceeds expectations. It's wonderful to hear that you found comfort and satisfaction in every aspect of your visit.We look forward to welcoming you back. Best wishes,Sandrine Le Sergent, General Manager
