Ratings based on 978 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
There was bed bugs in our room. My husband woke up to many bites. Not looking forward to the work at home to deal with this. We were in a 5 star hotel in Lisbon before this with no problems.
Comment from Hotel Management
18 Nov 2024 by The Guest Relation Team, Hotel Management
Dear Barbara,Thank you for your feedback,We are truly sorry to hear about the discomfort you faced during your stay due to unwanted guests in your room. Such occurrences are taken very seriously at our establishment, and we strive to ensure that every guest has a comfortable and pleasant experience. We understand how distressing this can be, especially when returning home. We deeply regret that this incident occurred and we will be conducting a thorough investigation of the room you stayed in to address the issue promptly and prevent any future occurrences. We maintain meticulous cleanliness standards, with daily housekeeping and rigorous inspections, but clearly, we need to reassess our procedures to ensure they are as effective as possible.We hope to welcome you again in the future. Best wishes,The Guest Relation Team
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
8 Nov 2024 by The Guest Relation Team, Hotel Management
Dear Janelle, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,The Guest Relation Team
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by The Guest Relation Team, Hotel Management
Dear Cheryl, Thank you very much for your kind review.We are really pleased we met your expectations.It would be a pleasure to welcome you back. Best wishes,The Guest Relation Team
by A verified traveler
Posted 31 Oct 2024
Wonderful Hilton hotel, amenities are up to their standards, but the dining experience is another story, waited too long to even order and then waited over 1 hr for dinner, mind you this was at 9:30pm at night ! Need to work on service and cooking staff to turn your service around
Comment from Hotel Management
1 Nov 2024 by The Guest Relation Team, Hotel Management
Dear Garland, Thank you for taking the time to share your review.We are delighted that you appreciated our amenities, the cleanliness of your room, and the condition of our hotel. Our team strives to provide well-appointed rooms and a comfortable stay for all our guests.However, we sincerely apologize for the wait times you experienced during your dining. We understand that timely service is an important part of the dining experience, and we regret any inconvenience this may have caused. Please know that we value your dining experience as much as your stay, and we will reflect on your feedback to ensure a more efficient service moving forward.Nonetheless, it is great to hear that you found the room amenities to your satisfaction. Our spacious rooms with large, soundproofed windows, and a private bathroom equipped with both a bathtub and a separate walk-in shower are designed to provide a tranquil and refreshing experience for our guests.We hope we will have the opportunity to see you again in the future. Best regards,The Guest Relation Team
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
24 Oct 2024 by The Guest Relation Team, Hotel Management
Dear Mohammad, Thank you very much for this kind review of your recent stay.We are really pleased we met your expectations.We look forward to seeing you again soon.Best regards,The Guest Relation Team
by A verified traveler
Posted 21 Oct 2024
Fancy hotel with bad service, minimal amenities, terrible food, rooms that were terribly hot and AC that took hours and hours to cool.
Chose this one because it was 'hilton' - wish I had chose a different hotel.
Comment from Hotel Management
22 Oct 2024 by The Guest Relation Team, Hotel Management
Dear Andrew,Thank you for taking the time to share your feedback.We are disheartened to hear that your stay did not live up to the high standards we strive to uphold. Our guests' comfort is paramount, and we regret that the temperature control in your room was not functioning to its best ability. The Hilton Paris Charles De Gaulle Airport does indeed prioritize the maintenance of our facilities, and while our rooms offer individually controlled air conditioning, we apologize that it did not meet your needs efficiently.In terms of amenities, we acknowledge that our hotel does not currently feature a pool, spa, or specific children's area, which we understand may have been disappointing. We aim to provide a relaxing environment with our existing amenities such as a fitness center and the Skylight Bar and Restaurant offering international cuisine.We are sincerely sorry that our culinary offerings did not delight your palate. Our restaurant prides itself on a diverse menu of French and International dishes, and we regret that it fell short of expectations during your visit.Please accept our apologies for any inconvenience or discomfort you experienced. It is certainly not reflective of the high-quality service and hospitality we aim to provide.We hope that you will return in the future for a more enjoyable stay. Kindest regards,The Guest Relation Team
by A verified traveler
Posted 16 Oct 2024
I didn’t like seeing rats in the bushes right in front of the entrance, and the revolving door not working. Perfect for sneaky rats to get in, when not using revolving door
Comment from Hotel Management
17 Oct 2024 by The Guest Relation Team, Hotel Management
Dear David, Thank you for taking the time to share your review.We are delighted that you found our room cleanliness and amenities to be satisfactory, reflecting our commitment to providing a comfortable and well-equipped stay for our guests.However, we are troubled to hear of your encounter with wildlife near our entrance and the issue with the revolving door. Please accept our apologies for any discomfort or inconvenience this may have caused. Rest assured, we are attentive to the maintenance and smooth operation of all our facilities. We appreciate you bringing these matters to our attention and we will be looking into them promptly.Nonetheless, we are pleased that the overall condition of our hotel met with your approval. Our team works tirelessly to ensure that all guests enjoy a high-quality environment during their stay, from the spaciousness of our rooms to the premium in-room amenities.We hope we will have the opportunity to see you again in the future. Best regards,The Guest Relation Team
by A verified traveler
Posted 16 Oct 2024
Worked well for our trip home. Between car return and airport.
Comment from Hotel Management
17 Oct 2024 by The Guest Relation Team, Hotel Management
Dear John, Thank you very much for this kind review of your recent stay.We are delighted that you enjoyed the cleanliness of your room, the overall condition of our hotel, and the service provided during your stay. It is great to know that our room amenities contributed positively to your experience. Our team is committed to delivering the Hilton standard of excellence, and it's rewarding to receive such positive feedback.We look forward to seeing you again soon.Best regards,The Guest Relation Team
by A verified traveler from Millis
Posted 5 Oct 2024
compared to other Hilton located on airport site ( i.e. heathrow), this hotel is of impossible access by feet with no indication from terminal area. this hotel has no shuttle either. pathetic.
otherwise the facility itself is better quality than heathrow.
service at restaurant is not efficient.
Comment from Hotel Management
7 Oct 2024 by The Guest Relation Team, Hotel Management
Dear Paul, Thank you for taking the time to share your review.We are pleased that you found our facilities to be of better quality than other airport locations, and that the cleanliness and condition of the hotel met your expectations. Our team works diligently to maintain a high standard for our guests, and we are glad that these aspects enhanced your stay.We are sorry to hear that you faced challenges in reaching the hotel on foot and that the absence of a shuttle service was a point of inconvenience for you. We understand the importance of clear directions and accessible transportation, and we apologize if this aspect of your experience was not up to par. Additionally, we regret to learn that the service efficiency at our restaurant did not meet your expectations. Your comments serve as an invaluable insight, and we will surely reflect upon them to enhance our guest experience. Furthermore, we acknowledge your remarks regarding the room amenities and assure you that we are continuously working to improve our offerings.Nonetheless, it is great to know that you appreciated the overall quality of our facility. We take pride in providing spacious rooms and a range of conveniences, including our Executive Lounge and extensive meeting and event facilities. Moreover, being situated in the heart of Charles de Gaulle Airport terminals, our location allows for easy access to public transportation and Paris City Center, aiming to offer our guests the utmost convenience during their travels.We hope we will have the opportunity to see you again in the future. Best regards,The Guest Relation Team
by A verified traveler from Pleasanton
Posted 5 Oct 2024
Comment from Hotel Management
21 Oct 2024 by The Guest Relation Team, Hotel Management
Dear Solomon,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return in the future for a more enjoyable stay. Kindest regards,The Guest Relation Team
