Ratings based on 484 Verified Reviews

3.3 out of 5
71% of guests recommend
3.3 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted 11 Sep 2024
You get what you are paying for. If you have a higher budget, avoid.
4 out of 5
by A verified traveler

Posted 30 Aug 2024
Goid safe parking
5 out of 5
by A verified traveler from Winsted

Posted 12 Aug 2024
The area is at the end of the 177 or 137 bus line which makes it convenient
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Jul 2024 on Hotels
5 out of 5
by A verified traveler

Posted 19 Oct 2023
Quiet and easy to rest
1 out of 5
by A verified traveler

Posted 17 Sep 2023
I couldn’t check in because I found the gate closed so couldn’t get into the hotel . I didn’t stay at the hotel . I called the number at the gate few times no answer
3 out of 5
by A verified traveler

Posted 7 Oct 2022
The reception and cleaning staff were lovely but the room was below good. The tap was not screwed in and it was small and scruffy. Also I was next to the hallway door so was kept up by it slamming all night.
Comment from Hotel Management
23 Oct 2022 by desk, Hotel Management
Cher client, ce fut un plaisir de vous compter parmi notre aimable clientèle, nous espérons vous revoir très prochainement parmi nous. :) L'équipe Greet
3 out of 5
by A verified traveler

Posted 12 Aug 2019
is a very calm location, good room. breakfast also good. it would have been better if the reception staff had allowed us to extend for 1hr our check out timing, but they just said, no, its full, and it was obvious that the place was almost empty.
Comment from Hotel Management
2 Oct 2019 by LINDA, Hotel Management
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
2 out of 5
by A verified traveler

Posted 1 Jul 2019
The two gentlemen who checked me in and checked me out were very polite. BUT There is mold on the bath ceiling. The shower head leaked not allowing the head to spray with any pressure. I had to set the plastic bag in the body/shampoo dispenser in place to allow me to use it. There were "No Smoking" symbols attached to the door at every room but all evening I knew when one of my neighbors decided to have a cigarette. I took mass transit. I walked from the tram. I followed the directions supplied to me. There isnt a sign that says Hotel de Villeneuve nor a sign that displays the address 80 Boulevard Charles de Gaulle. There is a sign that displays Kyriad - a name that is not mentioned on the info I was supplied with my reservation. And the sign cannot be seen through the trees while standing on Charles de Gualle. I passed it. I walked about one km. I spoke with a bus driver. I rode the bus back to the area of the hotel. Since I could not see it through the trees a nice woman who was walking her dog walked me to the entrance of the hotel property. I still was not convinced that I was at the right hotel because of the Kyriad sign but I figured I might get directions to my hotel. Fortunately it was THEE hotel. Once I had seen the condition of the room I planned to stay the night and leave in the morning. I did not expect a full refund for the next two days. I was charged for one night plus a too large admin fee. I may fight the for a refund of the admin fee w my mold pictures.
Comment from Hotel Management
8 Aug 2019 by LA RECEPTION, Hotel Management
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
3 out of 5
by A verified traveler

Posted 11 May 2019
Comment from Hotel Management
7 Aug 2019 by ,, Hotel Management
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. La satisfaction de nos clients est notre priorité, mais apparemment nous n'avons pas réussi cette fois-ci. Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
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