Ratings based on 571 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Dec 2024
Great hotel and service. Front desk folks are fantastic. Clean rooms. Carpets need some refurbishing,
Comment from Hotel Management
5 Dec 2024 by rachid elouakhoumi , Hotel Management
Dear Prasanth,Thank you for choosing Fraser Suites Le Claridge Champs-Élysées. We are delighetd to hear that you had a wonderful stay, found our staff fantastic, and appreciated the cleanliness of our Suites. Your satisfaction is our greatest reward.We look forward to welcoming you back on your next visit to Paris for another fantastic experience.Kind regards,Rachid ElouakhoumiLobby Manager
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by rachid elouakhoumi , Hotel Management
Dear Abdulla,Thank you for sharing your feedback about your recent stay at Fraser Suites Le Claridge Champs-Élysées. We are sorry to hear that you were dissatisfied with the additional charges. We understand your concern and we truly value your input as it helps us improve the quality of our services.We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,Rachid ElouakhoumiLobby Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
28 Nov 2024 by rachid elouakhoumi , Hotel Management
Dear Nasratullah,Thank you for choosing Fraser Suites Le Claridge Champs-Élysées for your stay and for the excellent 5/5 rating! We are delighted to know that your experience met your expectations. Your satisfaction is our greatest reward.We look forward to welcoming you back for another unforgettable stay in the future.Warm regards,RachidLobby Manager
by A verified traveler
Posted 17 Nov 2024
Excellent stay. Staff was so friendly and attentive. Rooms very spacious. Would recommend for any families traveling with young children to Paris!!!
Comment from Hotel Management
18 Nov 2024 by Rachid Elouakhoumi, Hotel Management
Dear Adam,Thank you so much for sharing your wonderful feedback and for giving us a perfect rating. We are delighted to hear that you had an excellent stay and appreciated the friendliness and attentiveness of our staff, as well as the spaciousness of our rooms.It’s especially rewarding to know that you would recommend our property. Creating a comfortable and welcoming environment for families is one of our priorities.We look forward to welcoming you and your family back on your next trip to Paris!Warm regards,RachidLobby Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Rachid Elouakhoumi, Hotel Management
Dear Hin Ching,Thank you very much for your stay at Fraser Suites Le Claridge Champs-Elysées and for your excellent rating. We are delighted to see that you had a wonderful stay with us and hope to have the pleasure to welcome you again for another splendid stay.Kind Regards RachidLobby Manager
by A verified traveler
Posted 27 Oct 2024
Luxury hotel, nice area, friendly stuff!
Comment from Hotel Management
28 Oct 2024 by Rachid Elouakhoumi, Hotel Management
Dear Irene,Thank you for staying at the Fraser Suites le Claridge Champs-Elysées hotel. We are delighted to hear that you had an excellent stay with us and that you found our hotel pleasant and luxurious and our staff friendly. We look forward to welcoming you for another splendid experience. Sincerely Rachid Lobby Manager
by A verified traveler
Posted 18 Oct 2024
The concierge is very slow
Comment from Hotel Management
18 Oct 2024 by Rachid Elouakhoumi, Hotel Management
Dear Paola,thank you very much for your feedback. We apologize that your stay didn't meet your expectations, expecially in what concerns the concierge. Your feedback is very important for us and is taken into account to enhance the quality of our services. Please accept again our sincere apologies and we hope to have the opportunity to welcome you again for a better experience.Kind Regards Rachid Lobby Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Rachid Elouakhoumi, Hotel Management
Dear Supreet,Thank you very much for staying at Fraser Suites le Claridge Champs-Elysées. We are delighted to know that you had an amazing stay with us. We hope to have the pleasure to welcome you again and offer another splendid experience.Kindly Rachid Lobby Manager
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
5 Oct 2024 by Romain / Front Office Manager, Hotel Management
Dear David,Please accept my apologies for the disappointing aspects of your stay. Your experience on your visit is not what we wish for our guests as we are always looking for ways to better our service and offerings. I am pleased our Operations Manager Mrs Louise Petrakis was able to help you while you were still with us. I truly hope we will have a new opportunity to welcoming you back and convince you otherwise.With my renewed apologies,Kind regards,
by A verified traveler
Posted 20 Sep 2024
The staff was very friendly, helpful and responsive. The location was excellent. The property was clean and we felt very safe during our stay. The room space was excellent compared to other hotels within the same price range. Some things could be updated (i.e. carpet, furniture), but overall it was a wonderful stay. Again, the staff were excellent and helped make our stay in Paris one to remember.
Comment from Hotel Management
23 Sep 2024 by Romain / Front Office Manager, Hotel Management
Dear Linda,Thank you for taking the time to share your recent experience in our property. We are pleased to read that you appreciated your stay with us, esepcially for our unique location abd our friendly staff. We are delighted to read that you felt safe and that you were very pleased with our large, clean and comfortable Suites. We took note of your comment regarding the carpet and furniture.Your feedback regarding these aspects is invaluable to us as we continuously strive to improve the quality of our services and facilities. Awaiting the pleasure to welcoming you back in the very near future.Kind regards,
