Ratings based on 363 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Overall the stay was good. I have been before and so knew what to expect. Breakfast buffet was new to me and of a good quality.
You cannot add extras prior to arrival such as the Disney Luggage Express. This is not due to the hotel but booking via Expedia. When I tried to do this Expedia were not helpful. When I used the chat to contact the hotel for his and a room request I never got an answer. Again I am not sure this is the fault of the hotel.
One point of feedback to the New York Hotel. On the day we left there was a conference for Coca Cola. We were unaware but saw evidence of a conference as we left for the Parks. We returned to collect luggage and were literally jumped on by security at the door. It was unfriendly and intimidating. We wanted to freshen up and grab a coffee etc prior to leaving. This was NOT an option and even popping to the toilet was something we felt we could not ask. We were escorted to collect the luggage and escorted back to the door by security and hotel staff. It was not the Disney Experience I wanted to leave with.
There was no communication AT ALL on this. A simple polite message on dropping off the bags, an email as we checked in or a letter under the door would have sufficed. We would know the set up and arrived mentally prepared rather than collecting luggage feeling as if we were trespassing.
by A verified traveler
Posted 11 Nov 2024
Loved the location just 10 minute walk to the parks. Loved the breakfast too, staff great. Could not fault this hotel.
by A verified traveler
Posted 31 Oct 2024
Great location to walk to Disneyland Paris, and the train station is right in front, get the passes for the train and the multiple day passes for Disneyland and you can come and go as you please—Bonjour
by A verified traveler
Posted 26 Oct 2024
We had a great time, the staff was superb and so helpful, really friendly with the kids
by A verified traveler
Posted 24 Oct 2024
Breakfast was not good, and in no way on par with a hotel room that costs what we spent. Food on the entire Disney park was terrible so maybe this is the norm, but still wasn’t impressed.
by A verified traveler
Posted 24 Oct 2024
Brilliant staff so friendly, immaculate hotel with endless disney magic
by A verified traveler from Oceanside
Posted 20 Oct 2024
Close to the park…a short walk but easy. Loved the decor, but who doesn’t like Marvel super heros(;0). AND we love Disney in all things. Thanks
by A verified traveler
Posted 19 Oct 2024
Really nice hotel walking distance to disneyland, really nice breakfast the only thing is room service food is so terrible, i ordered lasagna probably the worst lasagna i ever tasted,end up having upset stomach the next day. we werent able to go out to eat since its 11am and my son needs to sleep so we decided to order the room service food. Otherwise everything is ok.
by A verified traveler
Posted 18 Oct 2024
by A verified traveler
Posted 3 Oct 2024
Absolutely loved our stay here. The staff were very friendly and approachable. Close to the parks.
Would most definitely recommend.
