Ratings based on 1,266 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Fantastic customer service!
Comment from Hotel Management
19 Nov 2024 by Ness | The front desk., Hotel Management
Thank you, Kimberly Elizabeth, for your glowing 5-star review! We're thrilled to hear that you had a fantastic experience with our customer service. Our team works hard to ensure every guest feels valued and well taken care of. We look forward to welcoming you back soon!Warm Regards,
by A verified traveler
Posted 16 Nov 2024
Love everything about the property, and the staff very friendly and helpful!
Comment from Hotel Management
16 Nov 2024 by Ness | The Front Desk, Hotel Management
Dear Alma,Thank you so much for your wonderful review! We are thrilled to hear that you loved everything about the property and found our staff to be friendly and helpful. Your kind words mean a lot to us and motivate our team to continue providing excellent service.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 12 Nov 2024
Very helpful whenever we asked questions.
Comment from Hotel Management
13 Nov 2024 by Antoine - Reception, Hotel Management
Hello!Thank you for taking the time to share your experience here.We're glad that you enjoyed your stay.We hope to welcome you soon again!Kindest regards,
by A verified traveler
Posted 10 Nov 2024
The metro is right across the street and plenty of good options for food and shopping near by . The room was a little cold but turn the heat up in the bathroom . And leave door open to heat the whole room. Coffee and hot chocolate station in lobby was nice to have avail at all times.
Comment from Hotel Management
10 Nov 2024 by Ness | The front desk., Hotel Management
Dear Foram,Thank you for your wonderful review! We're delighted to hear that you enjoyed our convenient location and the nearby food and shopping options. It's great to know that you appreciated the coffee and hot chocolate station in the lobby.We apologize for the issue with the room temperature. Your tip on using the bathroom heater is very helpful, and we will look into ensuring that our rooms are more comfortably heated in the future.We hope to welcome you back soon for another pleasant stay.Best regards,
by A verified traveler
Posted 8 Nov 2024
Check in was fast and easy. The staff was very helpful overall a great experience.
Comment from Hotel Management
9 Nov 2024 by Antoine - Reception, Hotel Management
Hello!We're glad that you enjoyed your time with us, it means a lot.Indeed, the staff is the best :) (humbly)We hope to see you again soon!Kindest regards,
by A verified traveler
Posted 6 Nov 2024
Very near everything and the view of Eiffel tower from my room was amazing
Comment from Hotel Management
7 Nov 2024 by Ness | The front desk., Hotel Management
Thank you, Ma Althea, for your wonderful review! We are delighted to hear that you enjoyed the convenience of our location and the stunning view of the Eiffel Tower from your room. Your feedback means a lot to us, and we hope to welcome you back soon for another fantastic stay.Best regards,
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
19 Oct 2024 by Ness | The front desk., Hotel Management
Dear Farhana,Thank you so much for your wonderful review and for giving us a perfect score of 5 out of 5 on Expedia!We are thrilled to hear that you had such a positive experience during your stay with us. Your feedback is greatly appreciated and serves as a great motivation for our team to continue providing exceptional service to our guests.We look forward to welcoming you back to our hotel in the future.Best regards,
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Antoine - Reception, Hotel Management
Dear Guest,We regret to see that your stay did not meet your expectations. While we didn't receive specific feedback, we take your concerns seriously and will work to improve our services.Best regards,
by A verified traveler
Posted 15 Oct 2024
They just had a personal ice make for the entire hotel. Other than that it was a nice stay
Comment from Hotel Management
16 Oct 2024 by Ness | The front desk., Hotel Management
Dear Shawnta, Thank you for your feedback! We're glad to hear you had a nice stay with us. We appreciate your comment about the ice maker and will certainly take it into consideration as we strive to improve our services. We hope to welcome you back soon for an even better experience!Best regards,
by A verified traveler from peoria
Posted 14 Oct 2024
Clean, quiet at night, McDonald's is right by the entrance that open till 3AM in the morning. We arrived at the hotel around 11PM so few, limited options. There were multiple restaurants by the hotel, Starbucks, McDonald's, restaurants... French, Japanese, English, etc. and right next to the train station, can hear the train rumbling at night but got the back facing corner so it was quiet. Overall, great place to stay if first time in Paris due to location to transportation, restaurants that open till 2-3AM in the area, and 10-15 minutes walk to see that beautiful Eiffel Tower at night and daytime.
Comment from Hotel Management
14 Oct 2024 by Antoine - Reception, Hotel Management
Hello!We're glad you enjoyed your stay!Thank you for your feedback, we hope to you again soon :)
