Ratings based on 1,381 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
In general we ara satisfied with our stay. Receptionists were helpfull especially Asya. The sofa bed in the living room has to be fixed. The technician came but couldnt fix it. Having free and good coffee in the lobby is a very good service. There are 3-4 metro stations nearby and a bus station in front of the hotel. Also the hotel is very close to Place des Vosges and Marais.
Comment from Hotel Management
17 Nov 2024 by Aina, Hotel Management
Hi Arzu,Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated the helpfulness of our staff and the location of our hotel. We apologize for not being able to repair the sofa bed before your departure. Please rest assured that we do our utmost to address such issues promptly, but some factors, like waiting for spare parts, can be beyond our control. We hope to have the pleasure of welcoming you again in the future!Best regards,
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Justine , Hotel Management
Dear Eduardo, Thank you for taking the time to share your opinion following your stay in our hotel. We are so sorry not to make your stay more comfortable.Mr Eduardo we will continue in our improvement efforts to provide excellent service and products to our residents.Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Aina, Hotel Management
Hi Janice,Thank you for taking the time to share your feedback. We are glad to see that you enjoyed your stay with us so much and we hope to have the pleasure to welcome you again at Citadines Bastille Marais in the future!Best regards,
by A verified traveler
Posted 18 Oct 2024
Have stayed at Citadines several times. Nothing fancy, but workmanlike. A special word of praise for the check-in staff, who were charming at all times.
Comment from Hotel Management
18 Oct 2024 by Aina, Hotel Management
Hi Peter,Thank you for taking the time to share your feedback. We are glad to see that you enjoyed our staff and we hope to have the pleasure to welcome you again in the future!Best regards,
by A verified traveler
Posted 23 Sep 2024
Good location to access subway to all the sights. Also easy access to restaurants / small grocery.
Comment from Hotel Management
26 Sep 2024 by Justine , Hotel Management
Dear Brian, It was a great pleasure having you stay at Citadines Bastille Marais. We are pleased to read that you enjoyed your stay in our hotel and that you appreciated our hotel location with all the amenities available around our residence.Hope to see you again. Kind regards,
by A verified traveler
Posted 8 Sep 2024 on Hotels
Pros: super spacious hotel room with kitchenette! Also fridge. Balcony is nice to have, though the view is simple. Train stations and a few convenience stores within walking distance. Less expensive compared to other hotels in the same area. Quiet area.
Cons: shower/tub is not well covered so water can spray out
Comment from Hotel Management
11 Sep 2024 by Aina, Hotel Management
Hi Anonymous,Thank you for taking the time to share your feedback with us. We are glad to see that you enjoyed your stay with us so much and particularly the spaciousness of our accommodations as well as the location of our hotel. We hope to have the pleasure to welcome you again at Citadines Bastille Marais in the future!Best regards,
by A verified traveler
Posted 29 Aug 2024
The hotel is truly the best.
Comment from Hotel Management
30 Aug 2024 by Dijana, Hotel Management
Dear Dawn,Thank you for taking the time to share your feedback with us. We are glad to see you appreciated your stay here. We hope to have the pleasure to welcome you again.Kind regards,
by A verified traveler from Honolulu
Posted 19 Jul 2024
The hotel has great space, location, and staff, but is let down by lack of upkeep and maintenance.
Not working on our trip:
One of the washers.
One of the elevators.
One of the air conditioners.
Comment from Hotel Management
19 Jul 2024 by Aina, Hotel Management
Hi Michael,Thank you for taking the time to share your feedback with us. We are glad to see that you enjoyed the location of our hotel as well as the spaciousness of our accommodations. We are pleased to inform you that the technical issues you raised were temporary and are now solved. We hope to have the pleasure to welcome you again in the future!Best regards,
by A verified traveler
Posted 15 Jul 2024
Second time I've been. It's nothing fancy, but it's clean and nice and in a great location in the Marais and central to pretty much everything in Paris and with great metro options nearby, staff are very friendly, rooms have decent little kitchens – which can be a lifesaver in Paris where the restaurant food is generally poor and overpriced unless you really know what you're doing, have made reservations and are willing to spend $$$$ – better to get great cheeses, wines, jams, baguettes etc and eat breakfast, lunch and/or dinner in the hotel. Only complain was that the elevators were broken-ish for the better part of the week making it a bit slow getting in and out of the room. Would definitely stay again.
Comment from Hotel Management
17 Jul 2024 by Aina, Hotel Management
Hi Gordon,Thank you for taking the time to share your feedback with us. We are glad to see that you enjoyed the location of our hotel as well as the friendliness of our staff. We did have a technical issue with one of our lifts but it is now fixed. Rest assured that we did our best to minimize the impact on our guest and to have it fixed as soon as possible. We hope to have the pleasure to welcome you again soon!Best regards,
by A verified traveler
Posted 3 Jul 2024 on Hotels
Amazingly friendly and helpful staff
Comment from Hotel Management
4 Jul 2024 by Justine , Hotel Management
Dear Francis, It was a great pleasure having you stay at Citadines Bastille Marais. We are pleased to read that you had a great stay in our hotel with us and that you appreciated our friendly staff. We will share your nice comment to our team. Hope to see you again. Kind regards,
