Ratings based on 970 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
The windows can’t be locked
by A verified traveler
Posted 25 Sep 2024
The location is this hotel is super. But have to say my trip was pretty much ruined when I was locked out of my room on the last night. I had met friends who were over from Australia. Been out for dinner and returned to the room. Left my phone wallet. Popped upto their room and when I came back down the door wouldn’t open. After waiting in reception for almost an hour the door simply was locked shut and couldn’t be opened. I was then put in some kind of staff/reserve room. A single bad and no window. No ability to tell what time it was. No belongings of any kind. I was told I would get a call at 7-8am the next morning. The anxiety this caused me was unreal, not knowing when I’d get back in my room. Not knowing if I’d make my train back to London. And frankly the hotel staff didn’t seem to really care. No real apologies. The next morning, 8.30 no call so I head down and I tell them I was locked out. I get a sharp “yes” and then I have to ask what’s going on. So blaze, I’m told they are waiting for someone to come out but it could be 9 or later but not really sure. So I head back upto the room where I sit and wait. At around 9.40 I get a call saying I can now get back in my room. On checkout I ask for a refund for that night. Since I didn’t stay in the room I paid for. She goes to ask the manager he agrees but it needs to go through Expedia. You guessed it still no refund. Hotel not relishing and I’m left with a bitter taste of a trip. Not good enough on both fronts.
Comment from Hotel Management
26 Sep 2024 by Youb, Hotel Management
Dear David Thank you for completing the survey regarding your recent stay at our property. We regret any inconvenience you had during your stay, particularly the lock-out situation that you experienced. We understand the distress that can cause.We value your feedback and are focused to improving our service and communication. We really would like to correct the situation for you and already confirmed the 15% discount for the last night additionnaly to the late check-out free of charge to the agency who booked for you.I sincerely hope you will think about staying with us once more so we can have the opportunity to give you an even better experience.Best Regards
by A verified traveler
Posted 23 Sep 2024
When we arrived we were told that they were placing us in a room that would be quieter because of the noise at a party on the street below. The room that we were put in was absolutely terrible and did not at all match the description of the room that we booked. It was absolutely awful. It was also still incredibly noisy from the party below. I complained to the staff but it was too late at night to change our room. The next day they did move us to a more appropriate room.
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 14 Aug 2024 on Wotif
Paris was at its best.
Convenient location & comfortable room.
That was all I wwnted
by A verified traveler from Toronto
Posted 5 Aug 2024
Kind hospitality. Thanks guys
by A verified traveler
Posted 20 Jun 2024
Windows that opened onto the street to view tge area
by A verified traveler from Los Angeles
Posted 11 May 2024
The air condition is not working , when I asked them , they said only working in the summer!!!!
by A verified traveler
Posted 2 Apr 2024
Clean, Friendly, Convenient.
Merci!
by A verified traveler
Tired rooms
Posted 11 Oct 2023 on HotelsTired rooms and poor facilities
