Ratings based on 543 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.0 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2023 on Hotels
Comment from Hotel Management
29 Jun 2023 by Manager, Hotel Management
Hello Shamarian,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
by A verified traveler
Posted 16 Jun 2023 on Travelocity
The property was very old and dirty.
Comment from Hotel Management
17 Jun 2023 by Manager, Hotel Management
Hello Michella,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
by A verified traveler from Houston
Posted 14 Jun 2023
by A verified traveler
Posted 8 Jun 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Manager, Hotel Management
Hello Lucinda,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
by A verified traveler
Posted 8 Jun 2023 on Hotels
Comment from Hotel Management
12 Jun 2023 by Manager, Hotel Management
Hello Kody, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
by A verified traveler
Posted 29 May 2023
No breakfast, no iron in the room and ironing board was rusty and cover was dirty and torn up
Comment from Hotel Management
30 May 2023 by Manager, Hotel Management
Hello Leighann, Thank you for bringing to our attention your experience and comments regarding your stay. Thank you as well for bringing the breakfast options to our attention. Please know that this will be our top priority as we want to ensure the safety and health of our guests. I hope you will return to give us the opportunity to change your perception of our breakfast and services.
by A verified traveler
Posted 20 May 2023
Absolutely disgusting. Electric tape on the toilet seat. Toilet leaked and we were told to put towels down. Floor was dirty. So gross
Comment from Hotel Management
23 May 2023 by Manager, Hotel Management
Hello Carey, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
by A verified traveler
Posted 14 May 2023 on Hotels
Comment from Hotel Management
17 May 2023 by Manager, Hotel Management
Hello Jay,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
by A verified traveler
Posted 10 May 2023
It was dirty noisy nasty expensive water no get hot ac no work and unsafe
Comment from Hotel Management
12 May 2023 by Manager, Hotel Management
Hello Edith, Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.
by A verified traveler
Posted 1 May 2023
I liked the property but the tv in the room I was in didn’t have a remote so it only went on one channel. I did call the office and she offered to move me but we had already walked upstairs after a long drive
Comment from Hotel Management
4 May 2023 by Manager, Hotel Management
Hi Monisha,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.
