Ratings based on 953 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Great place, near by the airport, with convenient shuttle service. Friendly staff, kind and helpful
by A verified traveler from Lahore
Posted 11 Nov 2024
Overall good experience
Comment from Hotel Management
11 Nov 2024 by B&B Grand Roissy, Hotel Management
Dear Anas,We thank your for your review and hope we will see you soon in our hotel!
by A verified traveler
Posted 4 Nov 2024
All is good
Comment from Hotel Management
6 Nov 2024 by B&B Grand Roissy, Hotel Management
Good afternoon,Thank you very much !
by A verified traveler
Posted 28 Oct 2024
Shower room has some issue
Comment from Hotel Management
28 Oct 2024 by B&B Grand Roissy, Hotel Management
Bonjour, Madame, Monsieur Merci d'avoir pris le temps de partager vos commentaires. Nous sommes désolés d'apprendre que la salle de bain n'a pas répondu à vos attentes. Votre retour est précieux, et nous prenons cette situation très au sérieux.Pourriez-vous nous donner plus de détails sur le problème rencontré ? Cela nous aidera à apporter les améliorations nécessaires. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience bien meilleure.Cordialement,Seline
by A verified traveler
Posted 24 Oct 2024
STAY AWAY AT ALL COST. We left within 9 hours of checking in. We were supposed to stay from Monday until Wednesday. We arrived and the bar tender was the one who checked us in. We get to our room (I am with two seniors, my parents) and the room had no air conditioning so I went downstairs to ask about it and three of their employees confirmed that for the next 8 months, the air is going to be turned off by the hotel. I asked why and they said because the weather is cooling down. IT WAS HOT IN OUR ROOM. There was no ventilation either and the pillows and couch I slept on smelled like vomit and cigarette smoke. I had to book a second hotel at 12:51am and get my parents out of there and the hotel NOR EXPEDIA would give us any sort of compensation or refund despite this false advertisement when under the amenities section, it says “air conditioning” but there was none when we got there FOR THE ENTIRE HOTEL.
Comment from Hotel Management
25 Oct 2024 by B&B Paris Grand Roissy , Hotel Management
Hello, Dear, Thank you for taking the time to share your experience. I am truly sorry to hear that your stay did not meet your expectations and that you encountered issues with the air conditioning and the cleanliness of your room.We strive to provide a comfortable environment for all our guests, and I understand how frustrating this must have been for you and your parents.I will forward your feedback to our team to help us improve our services. Regarding compensation, I encourage you to contact us directly so we can look into your situation further.We hope to have the opportunity to welcome you back under better circumstances in the future.Sincerely,Seline
by A verified traveler
Posted 20 Oct 2024
I don’t know how this hotel qualifies it as four star. It should be three at most, perhaps two. Phone doesn’t work, can’t reach staff, extra charge for shuttle, no wake up call, dirty walls. The room was modern but not particularly comfortable. It felt like a sci-fi death cocoon. Avoid.
Comment from Hotel Management
21 Oct 2024 by B&B Grand Roissy, Hotel Management
Good afternoon, We thank you for your review and are sorry to hear that you did not enjoy your stay. We did have a big situation about the housekeeping this day and I am moree than sorry that you had to go through this, it has been took care and will not happen again. We hope to see you back to show you that we did yake notes of the reviews to improve our service.
by A verified traveler from Kissimmee
Posted 17 Oct 2024
Very convenient
Comment from Hotel Management
18 Oct 2024 by B&B Grand Roissy, Hotel Management
Bonjour [Madame, Monsieur, Un grand merci pour votre note de 5 sur 5 ! Nous sommes ravis d'apprendre que vous avez été satisfait de nos services.Votre satisfaction est notre priorité, et votre retour positif nous motive à continuer à nous améliorer. Si vous avez d'autres commentaires ou suggestions, n’hésitez pas à les partager !Nous espérons vous revoir très bientôt !Cordialement,Seline
by A verified traveler
Posted 7 Oct 2024
Very nice room. Very friendly staff. Close to the airport and the Aéroville mall
Comment from Hotel Management
10 Oct 2024 by B&B Grand Roissy, Hotel Management
Bonjour, Madame, Monsieur, En espérant que vous vous portez bien, Je vous remercie pour votre commentaire, l'avis de nos clients est important pour notre établissement, Cordialement, Seline
by A verified traveler from Miami
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by B&B Paris Grand Roissy , Hotel Management
Bonjour, Nous vous remercions pour votre retour et sommes ravis de constater que vous avez apprécié votre séjour.
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
4 Oct 2024 by B&B Paris Grand Roissy , Hotel Management
Bonjour, Nous vous remercions pour votre retour et sommes ravis de constater que vous avez apprécié votre séjour.
