Ratings based on 549 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great.
Everything was excellent 👌
by A verified traveler
Posted 23 Oct 2024
by A verified traveler
Posted 4 Oct 2024
The person in charge of reservations (Tom) supervisor, very rude, very unpleasant when it comes to serving customers in a very bad way. When you arrive, they don't tell you that no one is going to clean your room, that they don't change towels or sheets, or take out the trash. We were cold at night, they don't give you anything, not even an extra blanket. Very poor!
by A verified traveler
Posted 5 Sep 2024
The property is good, but they clean the rooms once in 7 days or may be after each check out. We stayed for 6 nights, hence no cleaning. We checked in late in the night about 10:30 pm. This was informed in advance. Now there is a numbered lock for entry. The reception is quite far from the main entrance. The man on duty was fast asleep. One of our colleagues checked in one day before. I had to call him up to open the door. Point is a calling bell could save all the troubles. Next all the staffs were quite friendly, but for one black middle aged gentleman, who was pretty rude. When I wanted to call my colleague in another room using reception intercom, he refused. He asked me to go to his room and knock. My other colleagues requested for change in towels after 3 days. He told that for each towel they will charge 6 euros. But next day when we told this to another person in the reception, he was surprised and readily gave us fresh towels. All other staffs were very good, except for one I am referring to. I would have probably given 5 star but for this gentleman. Breakfast was so so. Staff were good and helpful.
by A verified traveler
Posted 30 Aug 2024
Reception staff inefficient, non cooperative & non responsive to guests requirements.
No cleaning of room or change of bedroom & bathroom lilen/ towels on daily basis. Even our request at reception for towel change/supply was rudely denied & Euro 6 per towel was asked.
House keeping/ Cleaning schedule once in seven days looks awkward and unhygienic.
Property is okay but house keeping services not upto the mark.
by A verified traveler
Posted 28 Aug 2024
we were there for 11 days and the room was not cleaned while we were there and they said it would be cleaned at least once. Otherwise wonderful breakfast and friendly helpful staff.
by A verified traveler
Posted 24 Aug 2024 on Hotels
We paid extra because it said there was AC however you cannot control the AC in the room
Also they do not clean the room and when we asked for extra towels they said there is a 6 euro charge to get clean towels. For the price it’s not worth it ag all
by A verified traveler
Posted 24 Feb 2024
Great value! Best for saving money whilst visiting Paris. Has everything you need.
by A verified traveler
Extra money paid for less amenities
Posted 16 Feb 2024 on HotelsThe hotel is quiet but not close to public transportation and the neighbourhood is dark at night. They charge extra 50 euros that they block frim the account claiming it will be refunded upon checkout. However, it is been 16 days since I checked out and nothing was refunded yet!
The heating is central and rooms temperatures are not controllable from within the room for financial reasons. After a shower, the room feels cold without any possibility to change the temperature. One night there was not even hot water, but they said it was a technical error that was fixed the next day.
The towels and bed spreadsheets are changed only once per week so they were not changed at all during my 7 nights stay! To get a change they propose extra fees. The room is cleaned once per week only as well.
The machine to check lugguage weight was not working and it took the money twice without giving any results. Yet I was not refunded because there is no possibility to solve any problems at night for the manager is not there.
Finally, the kitchen has a terrible sound all the time. At the beginning, it is disturbing then you get used to it somehow. This cannot be fixed either!
by A verified traveler
Not recommended. Dont go there.
Posted 17 Dec 2023 on HotelsIt was horrible
Not clean
Reception lies. I called them and asked about the AC and they promised to fix which they didnt. They dont clean if you book for 1-6 days😖 stinky hotel.
