Ratings based on 879 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Oct 2024
Really warm and informative welcome on arrival at 23:00, then moved us into superior rooms as they were available next to each other and we were travelling with two youngsters. Nalik the night manager was super helpful with travel advice throughout the weekend. Very good breakfast too,
Comment from Hotel Management
27 Oct 2024 by Unal / Reception front desk, Hotel Management
Bonjour dear Stephen, thank you so much for your kind review and last stay among us.We'll look forward to welcoming you again in our Hotel ACACIAS Etoile!
by A verified traveler
Posted 26 Oct 2024
Room extremely small, elevator tiny, no hot water the first night although was good after, 24 hour room service was actually grub hub
Comment from Hotel Management
29 Oct 2024 by Front Desk, Hotel Management
Dear customer,Thank you for your feedback. We are sorry to hear that the size of the room and the elevator did not meet your expectations. Regarding the hot water, we regret the incident on your first night and are happy that it was resolved quickly. Finally, the 24-hour catering service is indeed provided by a partner center to offer a variety of dishes at all times.We hope that despite these points, your stay was pleasant and remain at your disposal for any future improvements.Kind regards,
by A verified traveler
Posted 22 Oct 2024
Convenience
Comment from Hotel Management
22 Oct 2024 by Unal / Reception front desk, Hotel Management
Bonjour dear Ed, thank you so much for your stay and review.See you next time also in our Hotel ACACIAS Etoile!
by A verified traveler
Posted 16 Oct 2024
Very nice place , cozy and the breakfast was really good. The staff was very friendly.
Comment from Hotel Management
17 Oct 2024 by Unal / Reception front desk, Hotel Management
Bonjour dear Roberto, thank you vey much for your last stay among us and lovely review.Hope to welcome you again in our Hotel ACACIAS Etoile.
by A verified traveler
Posted 16 Oct 2024
Great
Comment from Hotel Management
16 Oct 2024 by Unal / Reception front desk, Hotel Management
Bonjour dear Benjamin,Thank you so much for your last stay among us and kind review!
by A verified traveler
Posted 14 Oct 2024
This hotel is great for the price! Very close to the subway, and great locations! Would stay there again.
Comment from Hotel Management
15 Oct 2024 by La réception, Hotel Management
Hello dear customer,Thank you very much for your comment! We are delighted that you enjoyed your stay as well as our location. It is a pleasure to know that you plan to come back. We will be happy to welcome you again on your next visit!See you soon!
by A verified traveler from Yonker
Posted 13 Oct 2024
It was a nice place . I will recommend this place.
Comment from Hotel Management
14 Oct 2024 by Unal / Reception front desk, Hotel Management
Bonjour dear Glenda, thank you so much for your lovely review. Best regards,
by A verified traveler
Posted 10 Oct 2024
Quite an enjoyable stay for 2 nights. Room was o.k. / quiet. Wi-fi was iffy (login kept failing on my ipad). Shower was very small but just about usable for a person of my stature !
Comment from Hotel Management
11 Oct 2024 by Front-Desk, Hotel Management
Dear Customer,Thank you for sharing your experience. We are delighted that you had a pleasant 2-night stay and enjoyed the calm of your room.We regret the Wi-Fi issues encountered and will take steps to improve the stability of the connection. Your comments on the size of the shower are also well noted.Looking forward to welcoming you again.Sincerely,
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Unal / Reception front desk, Hotel Management
Bonjour dear Eugene, thank you so much for your kind review and stay among us.See you next time also!
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
2 Oct 2024 by Unal / Reception front desk, Hotel Management
Bonjour dear Tommy,Thank you for your kind review and see you next time also!
