Ratings based on 764 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jan 2025
Comment from Hotel Management
6 Jan 2025 by Nicolas, Hotel Management
Good evening Mr, Thank you for your post,We hope that you spent a good time in our property.Looking forward to welcoming you back to our hotel.Best regards,The front desk
by A verified traveler
Posted 4 Jan 2025
by A verified traveler from Long Branch
Posted 29 Dec 2024
INCREDIBLE SERVICE!!!!
by A verified traveler
Posted 10 Nov 2024
Great value, great location minutes from Gare de Lyon, and the Pont d'Austerlitz. Great staff, and delicious coffee 24/7.
by A verified traveler
Posted 20 Oct 2024
I don’t like the smell in the hotel
by A verified traveler
Posted 13 Oct 2024
Really great front desk service. Always had someone there. Hotel was very clean and prompt. Only thing I did not like was that it is noisy. You can hear your neighbors in other rooms because the walls are not thick.
by A verified traveler
Posted 8 Oct 2024
Great place to stay, nice area lots to do, staff are friendly, great breakfast. Nice rooms, comfortable bed.
Comment from Hotel Management
8 Oct 2024 by Nicolas, Hotel Management
Good evening, Thank you for your comment Sir,We are glad that you enjoyed your stay in our hotel.We hope that you had agood experience in our propertyLooking forward to welcoming you again in our hotel.Best regardsThe front desk
by A verified traveler
Posted 4 Oct 2024
We stayed just one night. The staff were very friendly and helpful. The concierge had a good command of English, which was very helpful to us.
The room was clean and adequate for our short stay.
The breakfast was good, reasonably priced at 14 euros.
Hotel is conveniently located near Gare de Lyon and Gare d’Austerlitz.
Lots of nice little brasseries nearby.
Comment from Hotel Management
11 Oct 2024 by Jérôme - Front Office Manager, Hotel Management
Dear guest,We are really happy to see that you enjoyed your stay at the 9Hotel Bastille Lyon.We hope having the pleasure to welcome you again here !Best regards,
by A verified traveler from Los Angeles
Posted 2 Oct 2024
Great
Comment from Hotel Management
11 Oct 2024 by Jérôme - Front Office Manager, Hotel Management
Dear guest,We are really happy to see that you enjoyed your stay at the 9Hotel Bastille Lyon.We hope having the pleasure to welcome you again here !Best regards,
by A verified traveler
Posted 2 Oct 2024
The stay was fine. But seriously the cleaning staff need to be changing the bed sheets in between stays… My boyfriend and i found many things with the roon that werent clean prior to our arrival including the carpet, the sink and bath. The hairs ib the bed was the worst part of it… apart from that the breakfast was great and location was amazing but seriously the cleanliness needs to step up
Comment from Hotel Management
11 Oct 2024 by Jérôme - Front Office Manager, Hotel Management
Dear guest,Thank you for taking the time to write your review about your stay in our hotel. We are sorry that the stay was not meeting your expectations in terms of cleanliness. It is usually one of our strengths.We take into account your remarks and we will improve our service so that the problems you encountered during your stay don't happen again.We wish you a very good day,Best regards,
