Ratings based on 191 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Thank you for review !
by A verified traveler
Posted 4 Sep 2024
Fantastic sunrise, clean , friendly
Comment from Hotel Management
5 Sep 2024 by Hotel Manager, Hotel Management
Thank you for rating! Much appreciated!
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Hotel Manager, Hotel Management
Thank you for your review!
by A verified traveler
Lovely hotel but security & management problems.
Posted 29 Jun 2024 on HotelsNice hotel and lovely pool area, love the allocated sunbeds and there was a good amount of space between them so you weren’t too close to the neighbouring beds. Food at breakfast and lunch is excellent. It is a walk into the centre of Protaras but we found a short cut and it only took us around 7/8 minutes and taxis were very easy to get and cost €10 each way.
Reef bar was nice for a 5pm drink.
The big downside though was the issue the hotel seems to have with non residents coming in to use the pool / bar. There were a couple of incidents but the most concerning was when someone apparently from one of the villas behind came in in the morning, clearly already drunk / on something, started shouting and swearing at guests, getting into their faces, demanded the bar staff serve him drinks, then he ran around the pool area shouting, throwing glasses and being extremely racist to the pool attendant who was trying to get him to leave. This went on, on and off for about 2 hours. Only one lady from the hotel staff came out to try and get him to leave. Guests felt vulnerable and were worried how far it was going to go. People were taking videos and some guests were even trying to catch him. The police were apparently called but we didn’t see them. Whilst this wasn’t initially the fault of the hotel, the way the management dealt with it was appalling, there was no visible presence and no apology, just shrugging of shoulders.
Comment from Hotel Management
29 Jun 2024 by Hotel Manager, Hotel Management
Thank you for constructive feedback! Concerning the incident with the neighboor we do appologise for the inconvinence but we tried and took all necessary steps to ensure our customers safty. We are happy you enjoyed your stay and hope to see you again soon. Enjoy the rest of the summer!
by A verified traveler
Posted 3 Jun 2024 on Hotels
Comment from Hotel Management
17 Jul 2024 by Hotel Manager, Hotel Management
thank you for your review!
by A verified traveler
Posted 10 May 2024
Very quiet and restful fantastic staff ,a shout out for Natalie and Marvina on reception.swimming pools large and great,worth upgrading to swim up rooms I enjoyed a swim every morning before breakfast straight out side my patio door.we didn’t take half board option but wish we had because we ate at all the restaurants linked to hotel and they were great.
by A verified traveler
Posted 17 Nov 2023
I spend time choosing my hotel stays for specific requirements.
Two days into my stay at the Jade, I was told the owners had decided to close the hotel early, leaving me 3 days adrift of my planned departure date. I was told I could move to sister hotel the Pearl, which is close by and that hotel would arrange a taxi, which it did.
The Pearl is not an equivalent stay to the Jade. I was placed in a room directly over restaurant, with constant noise. Could not leave door to balcony open. The room stank of sickly sweet shake and vac style smell, which I couldn't get rid off, as room only had small door to outside, unlike my room at the Jade. Room service food was not great. Bed sheets felt damp. Outside, the sunbeds were all crammed together and hotel is overlooked on both sides. A few hours post arrival at the Pearl, I contacted Expedia and bought my return home forward 3 days. Not the relaxing holiday I was looking for. Will not return to either hotel as a result.
by A verified traveler
Posted 5 Nov 2023 on Hotels
by A verified traveler
Posted 20 Oct 2023 on Hotels
by A verified traveler
Relaxing couple vacation
Posted 17 Aug 2023 on HotelsVery nice hotel right in front of the sea with nice pools, comfortable room and bed the only thing they need to improve it is the quality of food especially lunch.
