Ratings based on 149 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Apr 2024
Beautiful established gardens leading in to front main entrance.
Welcoming and friendly reception, thank you Maureen & Bronwyn.
We were in unit 6 was clean and tidy with fresh linen sheets towels.
Couple of things:
When you open the front door straight ahead on wall you see black marks.
Have stayed many times here but there were no outside table & chairs to sit on while enjoying outside view having a spa.
Pool area stunning garden pots with beautiful tropical plants shrubs & flowers. Very inviting and lovely.
There are broken and loose tiles at the top deep end of pool that need immediate repair for the safety of our children and elderly.
While my children were swimming for hours until dark we also noticed for safety of others wouldn’t be bad idea to put more lighting opposite laundry room to the left the step and ramp need to be made visible at night also walking up the ramp and around the whole perimeter of the pool make it brighter and easier to see.
Last but not least the whole outside exterior needs a good clean water blasted from top to bottom the entire property fences decks annual spring clean thanks.
We thoroughly enjoyed our stay at Parakai Lodge hope you don’t mind our feedback look forward to our next visit thank you.
Comment from Hotel Management
22 Apr 2024 by Maureen, Hotel Management
Hi AngelaThankyou!WE appreciate your feedback
by A verified traveler
Not worth the price
Posted 9 Apr 2024 on HotelsStudio was not clean at all. The bedsheats were full of stains and the cutlery looked unwashed. Furthermore it smelled like old smoke in the hole room. Wouldn‘t stay there again.
by A verified traveler
Posted 1 Apr 2024 on Hotels
Hotel was listed as adults only with a restaurant. There was no restaurant and there were children running around the place! We didn’t particularly care if it was adults only or not but when something is advertised as that then you expect it!
by A verified traveler
Ideal location for thermal pools
Posted 21 Feb 2024 on HotelsThe ladies there were super helpful when we only had one glass and the toaster was broken, but the air con didn’t work and the cooker hob was broken so that it would be dangerous to use two of the rings. We couldn’t use the guest laundry so had to use a laundromat nearby and the swimming pool was being treated and out of action during our stay. Good location - walking distance to thermal pools. Would recommend Palm Springs as Parakai Springs needs attention.
by A verified traveler
Posted 31 Dec 2023 on Lastminute
by A verified traveler
Hot Tub Time Machine
Posted 16 Dec 2023 on HotelsGreat private hot tub with geothermal spring water. Comfy bed that you will want to take home
by A verified traveler
Posted 4 Dec 2023 on Wotif
We hadn't been to the area before and had a very enjoyable stay. The room was spacious and clean. The grounds are lovely, and the hot pool was a bonus. The rooms and the room servicing could use some attention to detail but when we asked for supplies, the staff were really helpful and friendly. Would stay there again.
by A verified traveler
Posted 21 Nov 2023 on Lastminute
One of the worst places i’ve ever stayed. The room had holes in the walls, bugs everywhere and was very dirty. The ‘premium hot tub’ was empty and dirty. We requested late check in and were told the wrong room number, having to chase staff down at 9:30pm because the man who answered the reception phone had not communicated to the staff on site. Additionally no one was at reception for check out. We requested a seperate bed and when we got there it was just one bed. Every single part of this stay was disappointing and I would not recommend any one stay here unless you want unacceptable service, a dirty room and no communication. Unbelievable.
by A verified traveler
Posted 16 Nov 2023
The pool and hot tub were great
by A verified traveler
Posted 23 Sep 2023
Comment from Hotel Management
24 Sep 2023 by Maureen, Hotel Management
Thankyou JandyWe appreciate your feedback