Ratings based on 59 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Aug 2024
The butler service was great and vip was Exceptional
Comment from Hotel Management
29 Aug 2024 by René Virgilio General Manager The Towers at Puebl, Hotel Management
Dear Antwine, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Baron, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
6 Jun 2024 by René Virgilio General Manager Pueblo Bonito Pacif, Hotel Management
Dear Adrianni, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 17 Mar 2024 on CheapTickets
Comment from Hotel Management
20 Mar 2024 by René Virgilio General Manager The Towers at Puebl, Hotel Management
Dear Taya, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Shortened but Sweet
Posted 23 Jan 2024 on HotelsComment from Hotel Management
27 Feb 2024 by René Virgilio General Manager The Towers at Puebl, Hotel Management
Dear John, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler from Santa Clarita
Posted 1 Jan 2024
Comment from Hotel Management
27 Feb 2024 by René Virgilio General Manager The Towers at Puebl, Hotel Management
Dear George,Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler from Scottsdale
Posted 30 Dec 2023
The property is very outdated!! The pools and jacuzzi need to be updated! The lounge chairs are very old and uncomfortable!
One day during our stay we had no water! It was on and off all day! They just kept telling us they are working on the pipes! They didn’t compensate us or offer us anything! When the water did work it kept spouting in and out, it wasn’t consistent water!
One night we went to dinner at the Asian/Japanese restaurant, we tried to order 4 or 5 different items and they told us they didn’t have any of the items!
The staff was very friendly but the property was no worth the money!! Will not stay there again!
Comment from Hotel Management
27 Feb 2024 by Customer Care Team, Hotel Management
Dear Dina, We appreciate the time you have taken to make us aware of the issues you had during your recent stay. You can rest assured that each comment is reviewed with our management team and all the necessary measures are taken in order to prevent future mishaps; nevertheless immediate action will be taken. We pride ourselves on providing a relaxing experience to all our guests and we strive on making our guests feel as if they are in a tranquil oasis of calm and we are very successful in achieving that, we indeed apologize if we have come short of meeting your expectations.Sincerely,
by A verified traveler from Los Angeles
Posted 15 Dec 2023
Comment from Hotel Management
18 Dec 2023 by Aldo Vazquez, Hotel Management
Dear Susan.First, we would like to thank you for having chosen Pueblo Bonito Pacifica Golf & Spa Resort to spend your vacation.We are glad that you enjoyed our beautiful property. we will make sure to share your positive comments to our staff, this help us to be motivated and keep up on the good work.Sincerely,
by A verified traveler
Posted 23 Nov 2023
Excellent service with a smile. Great food. Quiet and very relaxing. Only negative is you can’t swim at the ocean as it’s really rough.
Comment from Hotel Management
18 Dec 2023 by Aldo Vazquez, Hotel Management
Dear HeribertoThank you for your feedback, We are glad that you enjoyed our beautiful property. we will make sure to share your positive comments to our staff, this help us to be motivated and keep up on the good work.Sincerely,
by A verified traveler
Posted 14 Oct 2023
Beautiful property with amazing staff and food. It’s very tranquil with a subtle energy and there are a few fun activities offered during the day like pool volleyball, dance lessons, card games but mostly you’d come here for some R&R with a loved one. We stayed in the Towers and the bed was the most comfortable thing ever like sleeping on clouds, the rooms are on the smaller side but enough space for a 4 day trip. Our butlers were super nice and helpful though we really only used their services on day 1. The biggest letdown was the spa of you can even call it that. First of all, it’s hard to find, hidden below the lobby down a hall with barely any signs. There is a small locker room area for men and women and each has a tiny steam room, hot pool and cold pool q with 1 lounge chair. It’s tiny and very disappointing, especially since it’s such a nice resort overall. Feels like an after thought and I wouldn’t call it a spa. The I my other downside which really wasn’t a big deal is the VIP lounge. You’d think arrive would be great given the name but it’s incredibly slow and often the wait staff (only one was there each time we went who was actually taking orders) forgets your orders…this happened twice. We ordered soup which is likely somewhat premade and it took 35 mins yet we were the only ones there and it was like 3pm. Same thing happened the next day. I wouldn’t upgrade to a towers for that but overall very nice property with warm, friendly staff.
Comment from Hotel Management
7 Nov 2023 by Aldo Vazquez, Hotel Management
Dear KerryFirst of all, we would like to thank you for having chosen Pueblo Bonito Pacifica Golf & Spa Resort to spend your vacation. We are glad that you enjoyed our beautiful property. We will make sure to share your positive comments to our staff, this definatelly help us to be motivated and keep up on the good work.We notice, that you are not satisfy with some areas of our resort. Thank you for Your comments, this will help us to improve. Our priority is guest satisfaction.We sincerely hope you will give us another opportunity to demonstrate why Pueblo Bonito Pacifica Golf & Spa Resort is home away from home for many other visitors.Kind Regards.Guest Service Experience
