Ratings based on 465 Verified Reviews
4.0 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Cumming
Posted 18 Nov 2024
-The personnel at reception were rude and the aea dedicated to persons with disabilities was not respected.
-There were no hand towels nor facial tissues in the room when we arrived.
-Shower towels were not changed every day, we had to ask for that
-We noticed missing weet floor signals in many areas of the hotel during rainy days.
-The main restaurant was overcrowded almost every day and there were not enough personnel to serve drinks.
Comment from Hotel Management
21 Nov 2024 by Hotel Manager, Hotel Management
Dear Miguel,Best regardsYour comments will be forwarded to the appropriate departments so that immediate action can be taken to improve the guest experience.Hotel Manager
by A verified traveler from Redwood City
Posted 7 Sep 2024
Comment from Hotel Management
9 Sep 2024 by Director Hotel, Hotel Management
Estimada Aracelly,Reciba un cordial saludoLa experiencia de nuestros huéspedes es muy importante. Muchas gracias por calificar nuestro hotel.Atentamente,Director Hotel
by A verified traveler
Posted 27 Aug 2024
...
Comment from Hotel Management
29 Aug 2024 by Director Hotel, Hotel Management
Estimada Marcela,Reciba un cordial saludoNos alegra que su experiencia haya sido agradable, muchas gracias por calificarnos 5*.Atentamente,Director Hotel
by A verified traveler
Posted 26 Aug 2024 on Orbitz
Convenient
Comment from Hotel Management
26 Aug 2024 by Director Hotel, Hotel Management
Estimado Kenneth,Reciba un cordial saludoMuchas gracias por su reseña, nos alegra que su experiencia haya sido agradable.Atentamente,Director Hotel
by A verified traveler
Posted 18 Aug 2024
The property landscaping is beautiful. Long lines at bars and guests confused where lines begin/end…perhaps some signage could clear the confusion
Comment from Hotel Management
23 Aug 2024 by Hotel Manager, Hotel Management
Dear Joe,Best regardsWe regret that we did not meet your expectations on this occasion. We will review procedures with the staff involved to improve the customer experience.Hotel Manager
by A verified traveler
Posted 17 Aug 2024
The reception area was nice. The restaurant staff were (mostly) very good. The reception staff were very good. The bar staff were not good. They all looked thoroughly grumpy all the time, as though they didn't want to serve anyone ever. Only at the lobby bar in the evenings were the staff pleasant. At all bars the drinks were weak, poor quality and the cocktails bad tasting. Their idea of rose wine was to mix red and white. The hotel was fine, the rooms are dated but clean and the air con worked well. I don't like all the disclaimers you have to sign about not being sick in the pool or rooms and the associated fines - how much are they allowing people to binge drink that this happens often enough that all guests have to sign waivers? You see the bar staff just pouring endless quantities of liquors into people's own flasks and then wonder why people are smashed drunk and sick??? Yet it takes forever to get served just one glass of something if you are behaving normally.
There are nice features at the hotel - mini golf, a climbing wall for kids, trampoline and a nature park with lots of parrots to see. The playground would be nice but it's very broken and needs repairing in lots of places. You can't swim in the sea because of crocodiles and stingrays. It's also quite pebbly and not soft sand.
The food was pleasant but limited choice and rather bland. The hotel is very far from being a 5 star. Our family rates it 3* at best. I wouldn't come back.
Comment from Hotel Management
27 Aug 2024 by Director Hotel, Hotel Management
Dear Baishali,Best regardsWe are sorry to hear that your stay did not meet your expectations. We will review each of your comments with the staff involved to improve the experience of our guests.Hotel Manager
by A verified traveler from Distrito Federal
Posted 22 Jul 2024
Nice hotel, needs updating. Beach was somewhat dirty and plastic waste could be seen in the sand. Not the hotel's direct responsibility but cleaning campaigns in the area might help.
Comment from Hotel Management
23 Jul 2024 by Hotel Manager, Hotel Management
Dear Roger,Best regardsWe will take into account your comments about the beach cleaning, and we will review the beach cleaning schedule and make the necessary adjustments to improve in this aspect.Hotel Manager
by A verified traveler
Posted 30 Jun 2024
Comment from Hotel Management
1 Jul 2024 by Director Hotel, Hotel Management
Estimado (a) Cliente,Reciba un cordial saludoLamentamos no haber cumplido con sus expectativas en esta ocasión, trabajaremos en mejorar la experiencia de nuestros huéspedes.Atentamente,Director Hotel
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Director Hotel, Hotel Management
Estimada Martha,Reciba un cordial saludoMuchas gracias por calificar su experiencia en el hotel, esperamos su próxima visita.Atentamente,Director Hotel
by A verified traveler
Posted 22 Jun 2024
Getting onto the resort our car check in was thorough, which gave us a sense of security during our stay. We booked a room with one king bed, but were given a room with two queens pushed together. There was a nice hammock attacked to our room which was private and had a beautiful view of the water, but the room itself was slightly dirty. The pool was beautiful!! Our only complaint was that they closed the pool at 7pm so swimming was often cut too early. The food was... ok. There were plenty of options but the quality was not what you would think for an all inclusive.
Comment from Hotel Management
28 Jun 2024 by Director Hotel, Hotel Management
Dear Joshua,Please accept our warmest greetingsWe regret that we did not meet your expectations, we will review your comments with the staff involved to improve the experience of our guests.Hotel Manager
