Ratings based on 293 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
Beautiful property, especially the island trail. Wonderful hot pools for each cabin. a real treat.
by A verified traveler
Posted 29 Nov 2024
This is an excellent place for peace and relaxation! Highly recommend!
Comment from Hotel Management
4 Dec 2024 by Termas Papallacta Team, Hotel Management
Dear Wendy, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon.
by A verified traveler
Posted 24 Nov 2024
My fiancé and I are frequent guests to this property. The hot springs are amazing, nevertheless they can do a lot better in the following:
1) Pre check in client service is pretty horrible as the they never pay attention to any requests. It was our 4th anniversary celebration and I’ve asked for a flower decoration for our room and got no response whatsoever. I messaged and called the property several times with no response.
2) Bathroom amenities are poor. Hand soap, shampoo and related are probably not even 2 star hotel level. This property is supposed to be a luxury resort.
3) On this last stay, I forgot my headset in our suite after checkout. When calling to recover my headset, once again they never responded my messages or calls. After several attempts, I finally got a hold of them through their LAN line.
Their restaurant staff is great and I hope they continue to improve as this property has amazing potential.
Comment from Hotel Management
25 Nov 2024 by Termas Papallacta Team, Hotel Management
Dear Andres, thank you for your review. The feedback and suggestions given by our valued guests are very important for the continuous improvement process that we handle. We will take your recommendations into account to continue improving.
by A verified traveler
Posted 18 Nov 2024
Have the most amazing time in the thermal pools. Had so many to choose from and was so relaxing and beautiful surroundings. Rooms were beautiful and clean.
Comment from Hotel Management
19 Nov 2024 by Termas Papallacta Team, Hotel Management
Dear Roxanne, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Termas Papallacta Team, Hotel Management
Dear Paulina, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon.
by A verified traveler
Posted 31 Oct 2024
Was a beautiful place and restaurant had delicious food. Beautiful flowers everywhere and lots of hummingbirds. Great spa also.
Comment from Hotel Management
31 Oct 2024 by Termas Papallacta Team, Hotel Management
Dear Winrich, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon.
by A verified traveler
Posted 30 Oct 2024
This is a magical place. Places beautifully in the mountains. So many pools. Stayed in a cabin, heated floors, jacuzzi tub, and springs right outside available 24/7 made it perfect. Dinner was delicious at the restaurant. Excellent service and we’re able to accommodate allergies. Will be back here one day !!
Comment from Hotel Management
31 Oct 2024 by Termas Papallacta Team, Hotel Management
Dear Agathonicky, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon.
by A verified traveler
Posted 23 Oct 2024
Everything was top notch.
Comment from Hotel Management
24 Oct 2024 by Termas Papallacta Team, Hotel Management
Dear Sebastian, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon.
by A verified traveler
Posted 10 Oct 2024
This thermal hot springs and spa resort was beautiful and not far from Quito. It is an all inclusive spa resort up in the Andes Mountains with full on staff in the restaurant and spa services to meet all your leisure needs. Everything was well maintained around the grounds and they where very environmentally contiguous.
Although it is beautiful country, serene and relaxing this place is at 13,000 ' elevation. Don't be in a hurry to walk anywhere, you are going to breath hard unless your a local
Comment from Hotel Management
14 Oct 2024 by Termas Papallacta Team, Hotel Management
Dear Brian, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon.
by A verified traveler from miami
Posted 28 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Termas Papallacta Team, Hotel Management
Dear Daniel, thank you for your review. We are glad you enjoyed your stay with us, we hope you can visit us again soon.
