Ratings based on 116 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Aug 2024 on Hotels
Excellent service, great food, hot pools. Tranquil setting. Highly recommended. Thank you
by A verified traveler
Posted 2 Jun 2024
The hotel is in a beautiful location and has 6 hot spring pools on site that are very enjoyable. The room was very large, with comfortable beds. The room and hotel areas (like restaurant) were very cold! Even though there was a fireplace in the room it was small and didn’t provide heat throughout our time there. The guests have to wear heavy coats in the dining room. Bring a bathrobe to wear from the room to the pools… it’s very cold. They don’t have a concierge to provide information about local tours and if you don’t speak Spanish it is difficult to get around.
by A verified traveler
Posted 3 Jan 2024
TV was not working. There was no towels so I had to ask for them. I never received hand towells.
by A verified traveler
Posted 1 Jan 2024
by A verified traveler
Posted 27 Dec 2023
by A verified traveler from Wilton Manors
Posted 9 Oct 2023
The room had bugs when we arrived. 2 bumblebees & dozens of moths & flies we had to deal with. The door was not sealed & there was a 1/2 in gap all around where things could get in. Service was extremely slow - we waited over an hour after ordering (at 4pm, only 2 other people there) & although food was very good, it was not worth the wait. If I could do it all over, I’d order things 1.5hrs before I wanted them - food, drinks, pillows, towels, fire turned on, water turned on - everything. I would not stay here again
by A verified traveler
Posted 23 Aug 2023
This was a wonderful location. Beautiful mountains around and wonderful pools to relax in. The kitchen is prepared for almost anything. With many food options. This was an excellent stay!
by A verified traveler
Posted 16 Aug 2023
Excellent fireplace. Beds are amazing. Can have your own tub but you must arrange it. Hot springs are basically from morning to night. You can literally have it all to yourself. Plus, you can dip yourself in cold water then walk to hot water to immerse yourself. Food are first class and everything is affordable though don’t expect mixed drinks. If there is a hitch, they don’t open until 7:55-8:30 am in the morning. That is the problem because they don’t unlock the gate during those time and you need to take a taxi or a trip back to the airport. Oh. They do have their hiking trail but don’t walk on it when it is very muddy. It is an excellent alternative to much more expensive resort especially if you are on a budget
by A verified traveler from Washington
Posted 5 Jun 2023
There was a 60 USD difference between a double room at Termas Papallacta and this one, but the places cannot be compared. While the service was polite, the food really good and the place clean and in working condition, Termas Papallacta are just *gorgeous*. This place is not. But it can be a good substitute if, like us, want to spend the night in the area and there is no availability in the Termas. Safe walk (1km or a $2 cabs ride) to the Termas.
by A verified traveler
Posted 14 Mar 2023
Liked everything
