Ratings based on 486 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Oct 2024
Staff very friendly and courteous. Place needs updating-rooms, outdoor buildings. Dining options average.
Comment from Hotel Management
22 Oct 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Lyn, Thank you for leaving us your kind review and for pointing out what you believe needs improvement. Thank you for sharing with us!Best Regards,
by A verified traveler
Posted 15 Sep 2024
Very nice place to stay. Great service and beautiful area
Comment from Hotel Management
16 Sep 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Ryan, We appreciate your review and words shared in it. Thank you for choosing us. Best Regards,
by A verified traveler
Posted 24 Aug 2024
The setting was lovely. The people were very friendly and helpful. The common areas needed to be updated and redone. The pool area needed to be redone. The food was mediocre.
Comment from Hotel Management
27 Aug 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Tamara, It is a pleasure to greet you, Thank you for your sincere opinion about the property, it is important for us to receive our guest's feedback in order to keep up our improvement for you. Our sincere apologies we weren't able to meet your expectations, we will take your comments into consideration. Best Regards,
by A verified traveler
Posted 24 Aug 2024
Very secluded and safe. Too far from town and shopping. No hotel transportation. Taxi costs about 75.00 round trip.
Comment from Hotel Management
27 Aug 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Vivian, A pleasure to greet you, We appreciate your clear review. It is important for us to know that you felt safe and got the sense of privacy and retreat of the property.Best Regards,
by A verified traveler
Posted 24 Aug 2024
Beautiful location, room with wonderful view, but with room service as major option, expected more than a tiny table with one chair. Room service advertised as 24/7, but ended at 2130 in reality. Location with nice views, but so hilly and steep, shuttle service a must, sometimes excellent, sometimes a wait. Room refresh daily mixed, didn't refresh mini bar (if you can call it that), not all towels always replaced. Strange. Staff all super friendly and worked hard to please, but the room service issues never were fixed.
Small pools, limited restaurants, esp for non preferred status guests.
High pressure sales for Unlimited vacation club.
Excursions nice, a wee bit costly, but good, though lotsa driving to get anywhere.
Not my favorite Secrets experience, liked Jamaica better, but that was pre pandemic, so who knows
Comment from Hotel Management
3 Sep 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Emily, It is a pleasure to greet you, thank you for leaving you rewiew for our aknowledgement. First, your comments have been forwarded to the relevant departments to address any issues with room service or other services. We take our guests' experiences very seriously. We offer you an apology if your experience wasn't up to your expectations. We are a secluded property, providing privacy to our guests, which means we are surrounded by nature. But the nearest airport is 20 to 25 minutes away. We are glad that you enjoyed the views. Regarding transportation, it is always available, and for our guests. We apologize for any discomfort you might have felt. Best Regards,
by A verified traveler
Posted 6 Aug 2024
What we liked: rooms are separate which provides privacy. Very comfortable bed and A/C runs all night. Staff are very friendly and helpful.
Suggestions for improvement: food tends to be on the salty side especially at Himitsu. Nightly live entertainment is great but after they are done, have a lively DJ towards the end of the evening by the bar.
Comment from Hotel Management
21 Aug 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Pravin, We appreciate your kind review, thank you for sharing your perspective. We always consider our guest's feedback for improvement.Best Regards
by A verified traveler
Posted 4 Aug 2024
All of the staff was amazing! Very pleasant
Comment from Hotel Management
5 Aug 2024 by Sabina , Hotel Management
Hola Brittany, Thank you for your kind review. Hope we will see you again at Secrets Papagayo. Best Regards, Sabina Araya Social Media & E-ConciergeSecrets Papagayo Costa Rica
by A verified traveler from Los Angeles
Posted 13 Jul 2024
Our stay at Secrets Papagayo was superb. The staff and especially the manager were fantastic. We had a minor issue with our room lock after check in but ther hotel staff were there within literally 3-4 minutes and got us in. Although it turned out that they had to replace the whole lock, the locksmith was there within 5 minutes and everything was handled professionally. The property is fun to walk around and explore and there are a lot of outside excursions. We booked a couples massage for the spa and had excellent massages by the staff. We had a Junior Suite with Plunge pool and the views were magnificent. The scene around the main pool is lively with music and dancing but our room location up on a bluff was very quiet and peaceful. The food in the restaurants was varied and very good. My wife had sashimi at the Asian restaurant and said it was very fresh and delicious. The mushroom risotto in the Italian restaurant was also excellent. We ate most of our breakfasts and lunches at the healthy food restaurant next to the spa and the meals there were all freshly made and delicious. The spa has a separate pool area that is meant to be a quiet pool and we spent most mornings there. The bartenders seem to be able to mix any drink you can think of and room service will bring some drinks to your room (selected from a list). There are daily activities like dance lessons. They have 2 pickleball courts which weren’t busy at all. Overall, we had a great time and were sorry to leave.
Comment from Hotel Management
13 Jul 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Sahid, Thank you for your wonderful review of Secrets Papagayo! We're thrilled to hear that you had a superb stay and enjoyed the attentive service from our staff and manager. It's great that we could promptly address the issue with your room lock and that you found our property enjoyable to explore. We're glad you appreciated the spa, the variety of food, and the peaceful atmosphere of your suite. Your feedback on the excursions, activities, and overall experience is greatly appreciated. We hope to welcome you back for another fantastic stay!
by A verified traveler
Posted 11 Jul 2024
The views from every part of the property—room, dining, pool, and beach—were amazing! The staff was authentically kind and accommodating and made us feel at home. We will definitely return.
Comment from Hotel Management
11 Jul 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Erin, We are more than glad to know that you are already thinking of revisiting us, it is truly an honor to inspire that. Thank you for your choosing us and leaving a review. Best Regards,
by A verified traveler
Posted 7 Jul 2024
Excellent service at this property. All staff were genuinely friendly and provided prompt service. Resort has beautiful bay and luscious landscaped multi-level grounds. Rooms are situated in small duplexes or four-plexes, providing additional privacy. Very lovely vacation spot!
Comment from Hotel Management
8 Jul 2024 by Sabina Araya | Social Media & E-Concierge , Hotel Management
Hola Diane, We are more than please to know that your experience was pleasurable and you got what you expected from your time with us. Thank you for leaving us your comments!Best Regards,
