Ratings based on 926 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
This all inclusive property was comfortable and the staff were very pleasant. The food was mediocre. I tried several times to contact the property via provided email but never received a reply. The Expedia site indicated it has a spa and it shows photos of guests receiving massage but it doesn't have a spa at all. The room was nice. We booked a master suite with a wonderful patio overlooking the pool area. The included kitchen was worthless as there were no dishes, utensils or cooking equipment. We prefer a more luxurious resort experience so would not stay here again.
by A verified traveler
Posted 14 Nov 2024
This was an all inclusive resort which honestly wasn't our first choice. We had a tough time just getting through the front gates as the guard didn't understand we were checking in. He kept asking our room number - which obviously we didn't have yet. At check in they were nice but had to specifically ask for a property map to get to our room (it wasn't initially offered). They did emphasize several times that lunch wasn't included the day of checkout.
Our room was a master suite with a kitchen. However, the kitchen had nothing to cook with or to eat on - no dishes, utensils, pots, pans etc.
The food in the dining area was adequate at best. We ate in their restaurant one night. The food was good. However, they did not have a single bottle of wine listed on their menu!!! We ate off property for the remainder of our dinners. The bartenders at the pool were very friendly and attentive. The wait staff were all very sweet. I would not stay here again.
by A verified traveler
Posted 11 Nov 2024
Property is old and needs some update. My room hot water heater wasn’t working. I had a room change. Everything else was good.
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 16 Sep 2024
It can be better in liquor quality.
by A verified traveler
Posted 14 Sep 2024
Staff were friendly. Grounds and salt water pool were well maintained. Additional pool was closed and being refurbished. Meals were a la cart and very good as it was off season. Drinks were very good and service was great. Walking trail beside the beach was nice. Sunsets were beautiful.
by A verified traveler
Posted 13 Sep 2024
by A verified traveler
Posted 10 Sep 2024
by A verified traveler
Posted 3 Sep 2024
by A verified traveler
Posted 30 Aug 2024
Amazing resort. The room was so beautiful. Staffs were very nice especially the manager I forgot her name it started with M she was very nice and accommodating. She gave me a room upgrade, remember my birthday from checkin and wished me a happy birthday the day off. The food was okay 7/10 drinks were great 10/10 and everyone were polite smiling kick to address any needs or issues.
