Ratings based on 42 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Oct 2024
The area seemed quite, safe, and accessible to restaurants, but the number one criteria I have for an overnight stay is cleanliness. Although the unit appeared surface clean, the bed sheets hadn't been changed and they were clearly dirty.
Comment from Hotel Management
15 Oct 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Linda,Thank you for your feedback. We are very sorry to hear that your stay with us was not comfortable. We understand that a clean and tidy room is a basic requirement. We apologise for this unpleasant experience and also assure you that this is not our service standard. We've passed on your message to our colleagues responsible for that, and we'll do our absolute best to make sure it doesn't happen again. We do care very much about the comfort of our guests and would like to make amends for this mistake. Please get in touch if you have any further questions or concerns.Best regards,
by A verified traveler
Posted 20 Aug 2024
Numa app was buggy and wouldn't load. Paid for breakfast but nothing on the app mentioned how to obtain breakfast. Wifi was spotty, tv remote didnt work and wouldn't connect with phone. Lights flickered when coming on like it was struggling for power. Bathroom sink faucet looked like it was about to come off. No ac and unit was outdated. No microwave or usb ports. Wouldn't recommend.
Comment from Hotel Management
21 Aug 2024 by Giulia from Numa Guest Experience Team, Hotel Management
Dear Tosheriah,Thank you for your feedback, and we sincerely apologize that your stay did not meet your expectations. We would like to clarify that at Numa Belfort, breakfast is not offered, nor was it included in your reservation. Additionally, air conditioning is not a feature we offer or advertise, but we do provide fans in all rooms to help with ventilation.We are sorry for the inconvenience you experienced with the other amenities. Please note that our guest experience team is available 24/7 via WhatsApp, email, and phone call and would have been more than happy to assist you with these issues during your stay. Your feedback is valuable to us, and we will work on improving our services based on your comments.Thank you again for bringing these matters to our attention. If you'd like to speak in more detail, you can always contact our guest experience team. We are continuously looking out for ways to improve and hope we prove that to you soon.Best regards,
by A verified traveler from Summit
Posted 12 Jul 2024
by A verified traveler
Posted 1 Mar 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by numa Guest Experience Team, Hotel Management
Lieber Ulrich,vielen Dank für deine Bewertung. Es würde uns sehr helfen, wenn du uns deine Erfahrungen während des Aufenthaltes mitteilen könnten, damit wir diese von unserer Seite aus untersuchen und uns mit deinem Feedback bei dir melden können.Freundliche Grüße,numa Guest Experience Team
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by numa Guest Experience Team, Hotel Management
Dear L,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team
by A verified traveler
Posted 23 Oct 2023 on Hotels
Comment from Hotel Management
24 Oct 2023 by numa Guest Experience Team, Hotel Management
Dear Lynne,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,numa Guest Experience Team
by A verified traveler
Posted 22 Aug 2023 on Hotels
Comment from Hotel Management
17 Oct 2023 by numa Guest Experience Team, Hotel Management
Dear Bent Schou,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,
by A verified traveler
Mycket oväsen
Posted 13 Jul 2023 on HotelsRummet var på marknivå och mycket litet. Precis utanför dörr och fönster var det en större guldfiskdamm med två stora fontäner. Rummet låg precis mot dammen med en uteplats mot dammen som även var entrén till en av hotellets ingångar till andra rum/lägenheter. Varje morgon vaknade vi mycket tidigt av att små barn lekte vid dammen med guldfiskarna. Detta var mycket störande då vi hade förväntat oss att få sova ut på morgnarna. Ljuden började från strax före 7 på morgonen. På grund av alla guldfiskar satt barnfamiljer tidigt på morgonen med sina barn vid vår dörr och vårt fönster och förde mycket ljud. Då det var så många framför vår dörr/fönster kunde vi inte dra undan gardinerna, då alla såg rakt in på vårt rum och in i badrummet.
by A verified traveler
Posted 30 May 2023 on Hotels
by A verified traveler
Posted 24 May 2023 on Hotels
