Ratings based on 59 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Clinton
Posted 24 Aug 2024
Staff is extremely helpful, friendly and accommodating! Very professional and go above and beyond to make your stay memorable and comfortable!
Comment from Hotel Management
25 Aug 2024 by Villa Umi Panglao Resort, Hotel Management
Dear Guest,Thanks for sharing your experience at Villa Umi and for rating us a perfect score! We appreciate your compliments for our team and we are delighted to know that you had a memorable stay with us. We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience. Thank you for choosing our resort for your stay!
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Villa Umi Panglao Resort, Hotel Management
We appreciate your 8/10 rating and it motivates us to continue delivering exceptional service to all our guests. We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience. Thank you for choosing our resort for your stay!
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
21 Jul 2024 by Villa Umi Panglao Resort, Hotel Management
Thanks for sharing your experience at Villa Umi and for rating us a perfect score! We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience. Thank you for choosing our resort for your stay!
by A verified traveler
Posted 10 Jun 2024 on Travelocity
The staff are so friendly and helpful making my family’s vacation experience worth while! The property was very clean and they take their time to help each guest. The private beach front is like no other and quite relaxing. We appreciate Lovely, Raymund, Raven, and John Paul as well as the rest of the staff. 10/10 would come back to again to Villa Umi.
Comment from Hotel Management
21 Jul 2024 by Villa Umi Panglao Resort, Hotel Management
Thanks for sharing your experience at Villa Umi and for rating us a perfect score! We're thrilled you enjoyed the unique setting and helpful staff. We are glad that you had a memorable stay with us. We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience.
by A verified traveler
Posted 24 May 2024
Small little “boutique” hotel right in the beach. A short walk down the beach to the larger, higher end resorts (2) where you can use the restaurants and more extensive (and manicured) beach front.
Overall the hotel is great, if not overpriced. Recommend
Comment from Hotel Management
21 Jul 2024 by Villa Umi Panglao Resort, Hotel Management
We appreciate your feedback regarding your recent stay at our resort. A 4/5 rating is truly rewarding, and it motivates us to continue delivering exceptional service to all our guests. We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience. Thank you for choosing our resort for your stay!
by A verified traveler
Posted 6 Apr 2024
If you like off the beaten path, this is a good choice. For the most part, staff was understanding and very helpful. Getting in and out of the resort area requires going through a gate and guard. Getting to villa umi requires a walk down the beach, but the staff comes out in force to help with bags. Meals were a little slow but worth the wait. Very clean and staff was very attentive.
Comment from Hotel Management
23 Apr 2024 by Villa Umi Panglao Resort, Hotel Management
Thanks for sharing your experience at Villa Umi and for rating us a perfect score! We're thrilled you enjoyed the unique setting and helpful staff. We'll work on speeding up meal service for next time. Your feedback means a lot to us!
by A verified traveler from Novi
Posted 2 Apr 2024
Location is very quiet but a little far from downtown.
Comment from Hotel Management
2 Apr 2024 by Villa Umi Panglao Resort, Hotel Management
We appreciate your feedback regarding your recent stay at our resort. A 4/5 rating is truly rewarding, and it motivates us to continue delivering exceptional service to all our guests. We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience. Thank you for choosing our resort for your stay!
by A verified traveler
Posted 16 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Villa Umi Panglao Resort, Hotel Management
We appreciate your feedback regarding your recent stay at our resort. A 4/5 rating is truly rewarding, and it motivates us to continue delivering exceptional service to all our guests. We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience. Thank you for choosing our resort for your stay!
by A verified traveler
Posted 2 Mar 2024
Very good service, very good food and a wonderful view!!
Comment from Hotel Management
9 Mar 2024 by Villa Umi Panglao Resort, Hotel Management
We appreciate your feedback regarding your recent stay at our resort. Achieving a perfect 5 rating is truly rewarding, and it motivates us to continue delivering exceptional service to all our guests. We look forward to the opportunity of welcoming you back in the future to provide an even more outstanding experience. Thank you for choosing our resort for your stay!
by A verified traveler
Posted 24 Feb 2024 on Hotels
They dont have road access. You have to walk dragging luggage 1 mile. My wofe is disabled and we cant walk they said to nad you still have to pay
Comment from Hotel Management
9 Mar 2024 by Villa Umi Panglao Resort, Hotel Management
Dear Patrick, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding road access to our property. We understand the challenges this may have posed, especially for your wife's disability. Please know that we are actively working on improving road access and are in communication with the Local Government Unit to address this issue for the comfort and convenience of all our guests.Regarding the refund, we apologize for any misunderstanding. As per our policy, cancellations made within 14 days of arrival and no-shows are not eligible for refunds. However, we truly regret any frustration this may have caused.We appreciate your feedback as it helps us identify areas for improvement. If you have any further concerns or would like to discuss this matter further, please don't hesitate to contact us directly.
