Ratings based on 101 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
The room was filthy and stinks like sewage.I asked for an extra card which is a standard for every hotel to provide one.theres an extra charges of Php1,000 in order for me to have one.We decided to stay only for a night i couldn’t sleep because of the smell they shouldn’t rate it as a 5 star hotel,no robes, no slippers no phone inside the room ,no safety vaults its like a hostel,until now they haven’t refunded me back with my monies.Avoid this place its not worth it.
by A verified traveler
From U. S.
Posted 24 Aug 2024 on HotelsNo hot water. Turned it on when requested but turned it off again 2 days later. We were ther for one week stay. Four star hotel does not skip on comfort. Roman Empire could be 4-star.
by A verified traveler
Posted 29 Jul 2024
The place is nice. I won’t recommend the food (pork still have hairs and too hard), but brekafast was fine. Guard needs to be trained not to discriminate customers by its race. He prioritized the foreigners even he was already assisting us. He left us during the heavy rain going to our car service and took the umbrella with him and assisted the foreigners instead .
by A verified traveler
Posted 10 Jun 2024
All good
by A verified traveler
Posted 3 Jun 2024
Staff in the cafe were excellent!
by A verified traveler
Posted 27 May 2024
Love the ambiance of this place. The staff are warm and welcoming.
by A verified traveler
Posted 16 May 2024 on Wotif
Stayed at this property for 8 days. The property was very clean and 5 minutes from the airport. Our pool room was basic inside but great value & clean and you can walk out the door into the giant pool. The meal and drink menus were extensive and great value with happy hour cocktails at night. All the staff very friendly and transport was available outside the main door. Highly recommended.
by A verified traveler from California City
Posted 8 May 2024
Great place to spend couple days at.
by A verified traveler
Posted 7 May 2024
It's fairly decent for the price within the area. Few minutes tryke ride to Alona Beach so it's well within proximity to where the night life is. Very hot water in the shower (which doesn't help given the climate). Have raised many times but we were told it's been adjusted already. Vault wasn't working -- been raised as well but no fix at all. It is good value but had to check out a day early when we found another accommodation. We were given the wrong room upon check-in, luckily the guy inside wasn't naked at all (could've been worse). But didn't make a fuss out of it, human error happens at times. Overall, you get what you pay for. If you have the $$$ I'd recommend somewhere else, otherwise Roman Empire has its own character and charm if on a budget.
by A verified traveler
Awful
Posted 26 Apr 2024 on HotelsOn arrival there was no one at the counter we had to go and find someone. The area outside the room was musty and smelt of drains, the shower only works for a matter of seconds before you have to hit the button again, it’s like a swimming pool shower. Cracked sink, the place is very tired. Night 2 saw a cockroach in the room which we chucked out the room and then on night 3 in bed there was a cockroach on the bed - horrific. Didn’t sleep spoke to reception and I said I wanted a refund for the last night and we would go and stay somewhere else which they said wasn’t possible as we booked through hotels.com - asked to move rooms then and they said fine and they would put us not on the ground floor and would put our bags in the new room. Arrived later in the day having been out all day only to be found we had literally been moved to the adjacent room. Complained and finally got put on the first floor. If there are cockroaches in the rooms there are cockroaches in the kitchen. Couldn’t wait to get out of there
