Ratings based on 72 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Dec 2024
Let me start by saying I regret spending so much money to a place that is run down and broken. This place definitely has seen better days. The ambiance is great till you see a broken lamp or a pool not working.The beach was dirty and was muddy. The toilet was not working at times and the jet from the bubble bath was not working. The husband and I needed to put something in the safe and we called them about and we checked out already and the safe was still not fix. The smell from the rooms are so bad. I have bad asthma and I had to open up the windows but some of the screen from the doors and windows have holes so now you're infested with bugs. Our room had a bunch of little spiders inside the room as well. It was just a horrible and nightmare of a stay. We sprayed the room atleast twice a day with bug repellents. We stayed here for a 10 year anniversary and for a 5 star resort they could not accommodate a special night for us. I've worked hospitality before and this is absolutely a nightmare. They do not change the beddings unless you asked them too. It's like why asked for it to be clean if you're not going to put new sheets? Especially, bc of the bugs I wanted it change but you have to ask. With the money I paid thinking it would be a nice 10 year anniversary villa was absolutely the worst decision I made
by A verified traveler
Posted 4 Feb 2024
We payed 2300 Euro for 6 nights and left the hotel after 2 nights. It was horrible! Don’t go there. And no refund of the money!
by A verified traveler from San Jose
Posted 30 Dec 2023
by A verified traveler
Posted 1 Oct 2023
The hotel says cannot accomdate us because the room is not ready ! Very rude and bad attitude ! The hotel asks us to talk to Expedia for refund!
by A verified traveler
Posted 18 Mar 2023 on Hotels
by A verified traveler from Hayward
Posted 12 Jan 2023
Staff is very friendly and accommodating
by A verified traveler
Posted 5 Feb 2020
by A verified traveler from Asia
Posted 25 Jan 2020
The facilities were luxurious and worth the price.
The front desk, young reception was not professional and looked unpleasing. She does not fit to this expensive and luxurious hotel. Other staffs were all professional and kind.
by A verified traveler from Quezon City, Philippines
Posted 11 Jan 2020
Staff will go out of their way to attend to guests’ requests. They arranged a dinner on the beach and another dinner on the viewing deck for me and my wife, which made our stay truly memorable.
by A verified traveler
Posted 1 Jan 2020
Very terrible room and service. The room we got is totally different from Expedia (sofa beds in living room vs. single beds in loving room). The GM and staff refused to offer any help, but asked us to coordinate with Expedia ourselves. Plus, we made the booking (non refundable) and then got email for "compulsory" nye dinner of usd 170 per person. The service attitude is "patient but useless", and GM basically said they dunt care about social media reviews. The entire experience is very disappointing and I'm feeling cheated / trapped.
