Ratings based on 177 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Oct 2024
Nice room with pool and ocean view. Swim up bar. Entertainment every night at outdoor dining area. Located directly on the beach. Overall an excellent hotel/resort.
Comment from Hotel Management
2 Nov 2024 by *, Hotel Management
Thank you so much for your kind words! We're thrilled that you enjoyed the room views, nightly entertainment, and our beachfront location. It’s wonderful to hear that you had an excellent experience, as we strive to make every stay memorable. We look forward to welcoming you back for another relaxing and enjoyable visit!Doer EscotoCluster General Manager
by A verified traveler
Posted 26 Oct 2024
Staff is very professional. Very accommodating and friendly
Comment from Hotel Management
2 Nov 2024 by *, Hotel Management
Thank you for your kind words! We're delighted to hear that our team’s professionalism and friendliness made a positive impression on your stay. Providing welcoming and attentive service is our top priority, and it’s wonderful to know we succeeded. We look forward to having you back with us again soon!Doer EscotoCluster General Manager
by A verified traveler
Posted 5 Oct 2024
Friendly staff, great location almost close to everything, the nightly live bands and cleanliness. Highly recommend
Comment from Hotel Management
17 Oct 2024 by *, Hotel Management
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed our friendly staff, convenient location, and nightly live bands. Maintaining a high level of cleanliness is very important to us, and it’s great to know we met your expectations. Your recommendation means a lot, and we look forward to welcoming you back soon!Doer EscotoCluster General Manager
by A verified traveler from pembroke pines
Posted 19 Jul 2024
Comment from Hotel Management
23 Jul 2024 by Doer, Hotel Management
Dear Julio, Mabuhay!Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248
by A verified traveler
Comfortable room in Pangalao
Posted 24 Jun 2024 on HotelsExpected larger room. Pretty small..otherwise comfortable
Comment from Hotel Management
1 Jul 2024 by Doer, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments regarding the room size.We apologize if the room did not meet your expectations in terms of size. Your comfort is important to us, and we regret any inconvenience caused. Please know that we continuously strive to improve our accommodations based on guest feedback.We're glad to hear that despite the size, you found the room comfortable. Should you stay with us again, please feel free to reach out to our team in advance so we can ensure you have a room that better suits your preferences.Dear Mr. Thomas, Thank you once again for your valuable feedback. We hope to welcome you back for a more enjoyable experience in the future.Warm regards,
by A verified traveler
Posted 8 Jun 2024
We enjoyed our stay in this hotel. We were on the top floor with a very nice ocean view. Food options were great! Staff were very friendly as well.
Comment from Hotel Management
1 Jul 2024 by Doer, Hotel Management
Dear Ms. Annalou, Thank you for choosing to stay with us and for sharing your wonderful experience. We're thrilled to hear that you enjoyed your stay at our hotel, especially your top-floor room with a beautiful ocean view.It's fantastic to know that you found our food options to your liking and that our staff provided friendly and attentive service. Providing exceptional hospitality is our top priority, and we're delighted that our team made a positive impression on you.We look forward to welcoming you back for another enjoyable stay. Please don't hesitate to reach out to us if there's anything we can do to make your next visit even more memorable.Warm regards,
by A verified traveler
Posted 26 May 2024
Good!
Comment from Hotel Management
1 Jul 2024 by Doer, Hotel Management
Dear Ms. Melanie,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Doer EscotoGeneral ManagerBest Western Plus The Ivywall Resort-Panglao
by A verified traveler from PHOENIX
Posted 25 May 2024
Free breakfast, very nice staff, very helpful
Comment from Hotel Management
1 Jul 2024 by Doer, Hotel Management
Dear Ms. Blessilda,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at +63 917 832 2248.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Doer EscotoGeneral ManagerBest Western Plus The Ivywall Resort-Panglao
by A verified traveler
Posted 18 May 2024
Rooms need some fixes, eg. Lights and shower this is my 2nd stay but overall, still good.
Comment from Hotel Management
1 Jul 2024 by Doer, Hotel Management
Dear Sir Martin,Thank you for choosing to stay with us again and for sharing your feedback. We appreciate your loyalty and value your input.We apologize for the issues you encountered with the lights and shower in your room. Please rest assured that we take your comments seriously, and our maintenance team is working diligently to address these issues promptly.We're glad to hear that overall, you had a good stay with us. Your satisfaction is important to us, and we appreciate your understanding as we strive to improve our accommodations.Thank you once again for your feedback and for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay, with improvements in place.Warm regards,
by A verified traveler
Posted 22 Mar 2024 on Hotels
