Ratings based on 22 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Beautifully designed. Loved the pool.
Comment from Hotel Management
18 Nov 2024 by Prasetyo , Hotel Management
Dear Mr.David. Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiAsst Front Office Manager
by A verified traveler
Posted 6 Jul 2024 on Hotels
We did two stays at this hotel either side of a 5 day boat trip in Tanjung Puting. The rooms were great and the staff were excellent, particularly the waitresses in the restaurant who were super helpful. Was a great place to reposition before and after the jungle.
by A verified traveler
Posted 5 Jul 2024
Property was wonderful but out of place for the space around it. Room, food, and service was excellent. The included breakfast was the largest spread of food I’ve ever seen. Couples massage was outstanding and incredibly affordable. Pool was lovely. It was safe to explore, we walked all over but there is nothing similar to the level of this hotel around.
by A verified traveler
Posted 4 Jul 2024
They couldn’t find our booking (we booked a few months ago) and they telling us they are fully booked, after a stressful 2,5 hours we finally heard we could stay in the room we paid for. No sorry or a drink for the inconvenience. They made that mistake.
Room was poor and dusty. The entrance makes you think it’s very luxurious and well managed…hopefully the service will be at that level one day as well…
by A verified traveler
Posted 16 Jun 2024 on Hotels
Great stay. Arrived early in the morning and were able to arrange an early check in for a nominal fee. Express laundry service was excellent as was the food and the staff were very helpful.
by A verified traveler
Posted 11 Jun 2024
I would love to give this VERY nice hotel 5 stars, but guests should be aware there is a LOUD mosque nearby and it was impossible to sleep after 0430. We were in room 101 which i think was literally the closest room to the mosque so maybe ask fir a room on the other side of the hotel
by A verified traveler
Posted 21 May 2024
Everyone was so lovely and helpful.
by A verified traveler
Posted 9 Feb 2024
Beautiful design and very nice staff. Pangestu was our server at the restaurant and he was great!
by A verified traveler
Posted 8 Nov 2024
Sehr gutes Hotel, nahe zu ein paar einfachen Warungs und dem Ort.
Irgendwie ist das Hotel zu groß für diese Gegend dimensioniert, aber sehr komfortabel dort zu wohnen. Vielfältiges Frühstücksbüffet und hübscher Pool, schöne Zimmer. Der Übernachtungspreis inkl. Frühstück war sehr günstig, gutes Preis/Leistungsverhältnis, allerdings muss für early check-in extra bezahlt werden. Nach kleiner Diskussion musste unser 10 jähriger Sohn nichts fürs Frühstücksbüffet bezahlen.
Alles bestens, würden gern wieder dort wohnen.
Würden wieder hier übernachten.
Comment from Hotel Management
18 Nov 2024 by Prasetyo , Hotel Management
Dear Mr. Ronald. Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiAsst Front Office Manager
by A verified traveler
Posted 30 Oct 2024
excellent en tous points et pres de l’aeroport
Comment from Hotel Management
18 Nov 2024 by Prasetyo , Hotel Management
Dear Mrs. Linda. Warmers Greeting from Mercure Hotel Pangkalan BunWe very much appreciate your rating and comment regarding your stay at the Mercure Hotel Pangkalan Bun. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Prasetyo BudiAsst Front Office Manager
