Ratings based on 454 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
El aire nunca funcionó, la alfombra apestan, no había servicio de nada
by A verified traveler
Posted 28 Oct 2024
Need to do a better cleaning and the air conditioning wasn’t working properly
by A verified traveler
Posted 27 Oct 2024
There were homeless people walking around the hotel, people asking for cigarettes, garbege on the floor in the streets, and prostitutes on the corners.
by A verified traveler from Noord
Posted 23 Oct 2024
The room is completely dirty with molds
by A verified traveler
Posted 8 Oct 2024
Entire experience was not as it was shown online.
keycard had to be updated everytime client left room.
room wasnt cleaned on a timely basis
windows are dirty so view was blocked
rooms were not cleaned properly
some staff unable to speak english
by A verified traveler
Posted 1 Oct 2024
The room itself was fine but the hallways were dark, dirty and smelly. The elevators were questionable and the area is also not great. The ladies at the front desk were lovely.
by A verified traveler
Posted 1 Oct 2024
Oo
by A verified traveler
Posted 12 Sep 2024
N/A
by A verified traveler
Posted 17 Aug 2024
Hace falta el restaurante, o que dejen llevar la comida a las habitaciones, ya que es incomodo comer algo que compraste afuera en el área de recepción.
by A verified traveler
Posted 12 Jul 2024
Infinity was clean, mostly modern and the staff was very attentive to our needs. That was all great. However, there were problems like the pool, social area and restaurant being out of service. Plus, if you turn right and walk a block you’re at the malecón (ocean walk), but if you turn left mostly the area was run down, dirty and probably not the most safe.
Comment from Hotel Management
14 Jul 2024 by HOTEL INNFINITI, Hotel Management
Dear guest, we are pleased to know that your stay at our hotel was pleasant. We appreciate your evaluation and comments, which will help us improve as much as possible. Greetings.
