Ratings based on 124 Verified Reviews
3.6 Room cleanliness
2.8 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Leicester
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by PHG, Hotel Management
Kenneth, thank you so much for your valued feedback!
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
9 Sep 2024 by PHG, Hotel Management
Eulalia, thank you so much for your valued feedback!
by A verified traveler
Posted 1 Sep 2024
When we showed up at the property it was not ready for us at all there were holes in the wall leaking on the walls mold on the shower head and curtains. There were also dirty dishes, a broken bed leg, the bunk beds were unsafe, and a whole bunch of other things. Even though all this was wrong with the room the communication was amazing I do wish I got a bigger refund for the fact that maintenance was in our room 3 days in a row fixing all the issues.
Comment from Hotel Management
3 Sep 2024 by PHG, Hotel Management
Ashleigh, thank you so much for your valued feedback! We are addressing your concerns.
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
27 Aug 2024 by PHG, Hotel Management
Anthony, thank you so much for your valued feedback!
by A verified traveler
Off to a bad start
Posted 18 Aug 2024 on HotelsGot to the room on Sunday afternoon at 4:40 pm and did not have the wristbands or parking pass. So I called and waited 3 hours and then was told I had to go pick up the Wristband and parking pass at a different location while on the way I was in a car accident so was not a great start to the vacation.
Comment from Hotel Management
19 Aug 2024 by PHG, Hotel Management
Jamie, thank you so much for your valued feedback!
by A verified traveler
Just bad all the way around.
Posted 3 Aug 2024 on HotelsNot adequate linens for the amount of beds. Dirty bathrooms. Broken items in kitchen. Stains on curtains. Windows half washed. Resort was not being properly ran. Security along with all other dtaff was rude. Security was intimidating and scary. Did not feel safe at all.
Comment from Hotel Management
5 Aug 2024 by PHG, Hotel Management
Ryan, thank you so much for your valued feedback! We are addressing your concerns.
by A verified traveler
Posted 15 Jul 2024
We always have a great time at Shores of Panama. The location is great, it’s right next door to pineapple Willy’s with a Walmart just across the block for groceries and staples. Parking might be difficult if you have a large suv. This condo is ocean facing. The balcony is great for morning coffee.
Comment from Hotel Management
15 Jul 2024 by PHG, Hotel Management
Juan, thank you so much for your valued feedback!
by A verified traveler
Posted 14 Jul 2024 on Hotels
Parking garage is very tight and hard to maneuver. Long walk from garage to room. Condo was not as clean as it should’ve been.
Comment from Hotel Management
15 Jul 2024 by PHG, Hotel Management
Thank you so much for your valued feedback!
by A verified traveler
Posted 30 Jun 2024 on Hotels
Estubo muy increíble
Comment from Hotel Management
1 Jul 2024 by PHG, Hotel Management
Nelson, thank you so much for your valued feedback!
by A verified traveler
Posted 21 Jun 2024
Location is perfect
Comment from Hotel Management
24 Jun 2024 by PHG, Hotel Management
Marissa, thank you so much for your valued feedback!
