Ratings based on 10 Verified Reviews
3.2 Room cleanliness
4.0 Service & staff
3.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Mar 2021
One of the best resorts I ever stayed in not far from beach access to anything ur heart desires
Comment from Hotel Management
22 Mar 2021 by PHG, Hotel Management
Thank you so much for your valued feedback! We look forward to your return!
by A verified traveler
Surprisingly decent
Posted 9 Sep 2020 on HotelsLargest condo I've ever been in. The bedrooms were on complete opposite sides of the apartment, so having our couple friends stay with us one night during the trip still provided plenty of privacy for both parties. The inside does need updating. The couch is ridiculously old and looks like its from a budget Orlando condo. The full kitchen is nice. There were some maintenance things but they were reported directly and stated they will be fixed. The price was excellent for the resort itself. The pool was absolutely gorgeous and there was rarely anybody in it despite us going over a holiday weekend.
Comment from Hotel Management
9 Sep 2020 by PHG, Hotel Management
Kaitlin, thank you so much for your valued feedback!
by A verified traveler
Posted 15 Jun 2020
Comment from Hotel Management
13 Jul 2020 by PHG, Hotel Management
Thank you so much for your valued feedback!
Recommended
for Everyoneby A verified traveler from evans
Car Towed first night
Posted 5 Sep 2018 on OrbitzUnit was nice.
Kitchen has nice upgardes.
issue with Refrigerator first dat.
Leaking at first and then it took nearly 6 hours to start cooling down.
has to get ice from the neighborhing complex.
master bathroom showed signs of wear and mold.
door on master closet off the rails.
both tv remotes in the bedrooms had dead batteries. bed very comfortable. but not enough pillows.
pool area great but only one key fob.
WORST PART MY 2015 S63 AMG MERCEDES WAS TOWED THE VERY FIRST NIGHT AT A COST OF $117 BECASE THE RENTERS PARKING SPACES AND OWNERS SPACES ARE NOT CLEARLY LABELLED. AT NO POINT DURING THE CHECKIN PROCESS WERE WE ADVISED WHERE AND WHERE NOT TO PARK. ALSO BE AWARE THIS INIT IS NOT ON THE BEACH AS ADVERTISED
Comment from Hotel Management
19 Sep 2018 by The Panhandle Getaways Team, Hotel Management
Hello Bryan,
We are so pleased you had a good time at the beach in Panama City Beach, Fl!
We take great care to make sure all parking information is provided and in fact this parking information is within the our app that provides you the door code prior to check in and any other codes & information about the property.
This home enjoys a bay front location and this property has its own private beach.
Smiles,
The Panhandle Getaways Team
by A verified traveler
Posted 1 Apr 2018 on Hotels
My complaint with my stay would be the beds, was not comfortable, and the headboard and railing moved when you moved from side to side, as well as the pricing, and your not offered the same packages as the Sheraton hotel..
Comment from Hotel Management
3 Apr 2018 by Panhandle Getaways, Hotel Management
Thank you for your feedback. We hope you come back and see us soon
by A verified traveler
Meh...not bad at all.
Posted 29 Nov 2017 on HotelsGreat view; comfortable bed and furniture in a great area. The unit could use a coat of paint and the carpet in places is filthy. Shower in master bath needs a mild redo. The in-unit blow dryers are awesome if you have a crew cut. The tv's are relics of my university years (I'm 54). Checked in a little past four on Thanksgiving Eve to find that everyone went home; booker could have been more clear and aggressive about email notifications/info. Overall a good value.
Comment from Hotel Management
5 Dec 2017
Thank you for the great feed back! We welcome you all back anytime!
by Brian
Tranquility
Posted 1 Aug 2017 on HotelsWe had a nice time we would highly recommend, if your looking for a great family destination this is it.
Comment from Hotel Management
5 Aug 2017
Thank you for staying with us! You all are welcome back anytime.
by Luis A.
First time in panama
Posted 29 Jul 2017 on HotelsWe stayed at the reflections at bay point, It was very beautiful location a very nice pool and was great bcit was private . Loved the pier and private beach . My only complaint would be the mattress on pull out couch was very uncomfortable but I would definitely love to stay there again!!!!!
Recommended
for Everyoneby A verified traveler from Marshall, Illinois
Dirty room and horrible issues with Panhandle
Posted 28 Jul 2017First of all...When we checked in, we were told we didn't have a reservation by the front office. We found out that since we booked through expedia and they went through Panhandle, that we didn't check in at the front desk. We did have access to the room with our key code. Once in the room, we found that they didn't leave us a key fob to get access for the pool. We immediately called Panhandle and they told us we would have to go to the front desk so so they could let us in every time. we told Panhandle that the desk closes at 5 and that wouldn't work. We were then told to just have another guest open the gate for us. We refused. We told them we wanted access to the pool for whenever we wanted it because that's what we paid for. After the third day, we finally got access. Very disappointing.
Secondly, our room was disgusting. The bed sheets had a brown stain and food on the sheets. There was trash left under the bed. Most of the corners had cobwebs. The walls were scuffed badly and there were numerous items broken. The fan in the living room could not be used because it screeched so loudly.
Thirdly, there was construction going on the first 4 days right above us. We were not aware or warned about any construction by either Expedia or Panhandle. The noise was horrid.
Overall, we love the hotel but we are seriously disgusted about how we were treated by Panhandle. We feel like compensation is needed for the filth and for our relaxing vacation being the complete opposite.
by David
Posted 4 Jul 2017 on Hotels
The outside of the property was fine. It was the inside that was the problem. Very outdated. Not real clean. Kitchen utensils in bad shape. Living room furniture very uncomfortable. T.V.'s were old. Wireless internet never did work
Comment from Hotel Management
8 Jul 2017
Hi David,
We appreciate you taking the time to post a review! We look forward to these good or bad. We are always striving to ensure you the guest have the best possible experience!
