Ratings based on 1,687 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Tanesha , Hotel Management
NiranjanThanks for your feedback!
by A verified traveler from Kailua
Posted 18 Nov 2024
Beautiful property with professional, friendly staff! We will definitely return!
Comment from Hotel Management
20 Nov 2024 by Tanesha, Hotel Management
Joann Thanks for your feedback!
by A verified traveler
Posted 17 Nov 2024
Well to start there is Cockroaches, which is typical for Florida but still gross…. We had a pretty large one in our room, there was many down by the pool at night… trim in the room was pretty dirty looking… around the toilet didn’t look clean…
Comment from Hotel Management
18 Nov 2024 by GUEST RELATIONS, Hotel Management
Thank you so much for taking the time to share your feedback with us! We are sorry to hear you did not enjoy your stay with us, We will share this information with our team.
by A verified traveler
Posted 15 Nov 2024
Been next to the beach is the best location, but they change the room that my wife pick and give us a different room without noticing us after we booked a year ago and front desk just blame it on Expedia, hot tub not hot and lock so the engineer couldn’t turn it on, Will look for a different Hotel in which you get what you pay for no something else or at least they can tell you if you room is not available, this is the first time I check in to a hotel and they downgrade your selection for the same price with out letting you know
Comment from Hotel Management
16 Nov 2024 by Tanesha , Hotel Management
Juilo Thank you for taking your time to so the un line survey. really sorry to hear about your disappointing experienceYour feedback is very help full.
by A verified traveler
Posted 15 Nov 2024
The morning gentleman was phenomenal! He really has outstanding customer service! He is someone that you would consider an awesome friend. The evening gentleman the same way! He unfortunately was having computer difficulties which he apologized for and i completely understood as ive been in customer service myself. He did just find with the resources he gad. The room was alright. The towels were like sandoaper so i gad to go buy one. The floors outside seemed quite dirty and the refrigerator smelled funky but it is what it is. The bed to me was awful and so were the pillow. Furthermore the oace within itself was awesome. The bathroom and shower was wonderful. They could have been a little nicer than the materials were. Although i can understand the reasoning. The chairs ourside as well could have been a little nicer. I really enjoyed the pool and hot tub. The outdoor lighting and elevators could of been lit up better. The main one was the parking garage at night. Thanks do much. I will return.
Comment from Hotel Management
16 Nov 2024 by Tanesha , Hotel Management
JustinThank you so much for sharing your detailed feedback about your recent stay with us! We're thrilled to hear that you had such positive experiences with our staff. We agree, our team members are truly the heart of our service, and we’ll be sure to pass along your compliments to both the morning and evening staff!We also appreciate your kind words about our pool, hot tub, and the bathroom/shower setup—it's great to know you enjoyed those amenities.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Tanesha, Hotel Management
Thanks for your Feedback
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Tanesha , Hotel Management
Jaine Thanks for your feedback!
by A verified traveler
Posted 13 Nov 2024
My experience has been great from the start. Keenan was great with my check in process. I was able to check on a bit earlier, which was much appreciated. I enjoyed all of the knowledge of the area that Charles shared with me. It was a pleasure speaking with him. I loved the view of the beach in my room. I was able to take advantage of the balcony and jacuzzi tub. My room was very clean. I plan to revisit in the near future!
Comment from Hotel Management
16 Nov 2024 by Tanesha, Hotel Management
Thank you so much for sharing this wonderful feedback! We're thrilled to hear that you had such a positive experience from the moment you checked in. Keenan will be pleased to know that you appreciated the early check-in, and Charles will be excited to hear how much you enjoyed his local insights. It’s great to hear you took full advantage of your room, especially the beach view, balcony, and jacuzzi tub. We're so glad everything was clean and comfortable for you!We’re looking forward to welcoming you back in the near future. I’ll be sure to share your kind words with the team. Thank you again for your stay and for taking the time to leave such a thoughtful
by A verified traveler
Posted 11 Nov 2024
Had a great stay
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Thank you so much for taking the time to post a review.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
by A verified traveler
Posted 11 Nov 2024
The room was clean and had a wonderful view of the ocean from the balcony.
Comment from Hotel Management
12 Nov 2024 by Guest Relations, Hotel Management
Thank you so much for taking the time to post a review.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
