Ratings based on 846 Verified Reviews

3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Oct 2023
2 out of 5
by A verified traveler

Rude and unhelpful staff. Awful hidden fees.

Posted 9 Oct 2023 on Hotels
Emerald was awful at communicating. Kept adding fee aftef fee after fee. I was originally told the fee at the hotel would be $250 yet when we got there it was almost $600. They Re refused to let us park a 3rd car for our 3 bedroom condo that can sleep 10. The staff at the front desk was unhelpful to say the least. I will never be staying here again. Our room was also damaged in several places and the staff did not care. They were so strict about everything, even the most ridiculous things. If they really dont want people to stay there, they shouldnt offer it.
5 out of 5
by A verified traveler

Posted 11 Aug 2023
It was an amazing stay!!!!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Aug 2023
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Jul 2023
3 out of 5
by A verified traveler

Posted 26 Jul 2023
Comment from Hotel Management
27 Jul 2023 by Reservations, Emerald View Resorts, Hotel Management
Thank you for taking the time to review us. We'd like to hear more about your experience. If you would take a moment to give me a call at 850-249-1244 Option 1 at your convenience, it would be much appreciated.
1 out of 5
by A verified traveler

Posted 23 Jul 2023 on Orbitz
Management sucks.Rude and not comunicative. we had to wait over one hour for the code entry.Called several times.left several messsages.They never answered back.We had to arrainge with the front desc.
5 out of 5
by A verified traveler

Posted 19 Jul 2023
Customer service and all of this stuff is excellent
Comment from Hotel Management
27 Jul 2023 by Emerald View Resorts, Hotel Management
Thank you for taking the time to let us know about your stay with us. Come back and see us again soon!
3 out of 5
by A verified traveler

Posted 10 Jul 2023
Elevators are a huge problem. Had to take the stairs most of the time. Stairwell is rusty and potentially unsafe. Bathroom floor in rental was sticky upon arrival. Bedroom windows were dirty and smudged with what looked like male body parts.
5 out of 5
by A verified traveler

Posted 5 Jul 2023
extra fees that were told at last minute
Comment from Hotel Management
6 Jul 2023 by Emerald View Resorts , Hotel Management
Thank you for taking the time to let us know about your stay with us. Come back and see us again soon!
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