Ratings based on 467 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Customer service was great kind people !
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Carlito,We are delighted to hear that you appreciated the service provided by our staff! Our team is dedicated to ensuring all guests have a positive experience during their stay. Your feedback is truly valued, and we hope to welcome you back in the future for another excellent stay.
by A verified traveler
Posted 5 Nov 2024
The room was comfortable, somewhat updated, and clean. The curtains were dingy and old. Outside of the room the doors, rugs, hallways were filthy.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Craig, Thank you for sharing your feedback with us. We appreciate your comments regarding the comfortable and clean aspects of your room. We will take note of your observations on the curtains and overall cleanliness for our continuous improvement efforts. Please feel free to reach out to our management team directly for any further assistance.
by A verified traveler
Posted 2 Nov 2024
The staff were very friendly but the hotel itself was outdated and dirty. Our bed was so soft that you sank to the middle. They did give us a new room. The breakfast left a lot to be desired. Cold eggs and the waffle maker didn’t work. The waffle was doughy and uncooked in places. Would not recommend that you stay here
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Debra,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and are glad they could assist with the room change. We regret to hear you were not fully satisfied with your stay and apologize for any inconvenience caused. Your comments will be shared with the relevant teams for their review and improvement.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Garrett,We are delighted to hear that you had a wonderful experience during your stay with us! Our team is thrilled that we could exceed your expectations. Should you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Adriana Aviles,We're thrilled to hear you had an excellent stay with us! If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. We look forward to welcoming you back soon!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Nesrin, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you'd like to share. We value all guest experiences and aim to address any issues promptly.
by A verified traveler
Posted 22 Oct 2024
The property was quiet and safe. We had a lot of parking options and the property was well lit. The room was comfortable and had all that we needed for our stay. The carpet outside the rooms was very dirty but you can tell they are making changes to change from carpets. The walkways were clean everyday and the entire placed smelled like disinfectant (which we appreciated). The breakfast was okay and the staff was very accommodating and friendly
Overall a very good experience for what we needed.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Kimberly, We are glad to hear that you found our property quiet and safe, with ample parking options. We're pleased that you enjoyed your comfortable room and that our staff was accommodating and friendly. Your feedback regarding the cleanliness and changes being made is noted, and we appreciate your understanding. We hope to welcome you back for another great stay in the future!
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Mildred,We're elated to hear that you enjoyed your experience at our hotel! We look forward to welcoming you back soon for another fantastic stay!
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Jalen,We're sorry to hear your experience didn't meet expectations. Please contact us directly to address any concerns you may have.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
30 Sep 2024 by Manager, Hotel Management
Hello Alison, We appreciate you choosing to stay with us and hope you had a pleasant experience. Please feel free to reach out to us directly if there is anything we could have done to make your stay more enjoyable. Your satisfaction is important to us and we value your feedback.
