Ratings based on 778 Verified Reviews
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Oct 2024
Clean and nice a little long walk to parking is the only conplaint
Comment from Hotel Management
24 Oct 2024 by Author, Hotel Management
Hello Allene! Thank you so much for taking the time to share your recent experience and we are so happy that you enjoyed your stay. The onsite team takes great pride in their property and it is feedback like this that we learn from and use to improve our services. We look forward to welcoming you back the next time you are in town!
by A verified traveler
Posted 24 Sep 2024
The space for our family of 6 was huge also so close to the beach
Comment from Hotel Management
26 Sep 2024 by Author, Hotel Management
Hello Griscelia! We are so glad you and your family enjoyed your week here with us and you took advantage of what the beautiful beaches have to offer. We hope you will stay with us again the next time you are here in town!
by A verified traveler
Not happy
Posted 18 Aug 2024 on HotelsWell while the room had a beautiful view. It started not so great with the way to get luggage to your room. The bed was uncomfortable the tv in the bedroom did not work the door to the balcony was very hard to open. But the worst part of staying in this room was the maintenance guy and a contractor was able to enter the room without our knowledge. When we called southern rental about this matter we let them know that we was not informed about these people coming in our room and they acted like it was not a big deal at all. So not very happy with the southern rental company and will not be booking with them again.
Comment from Hotel Management
4 Sep 2024 by Author, Hotel Management
Danita, thank you so much for reviewing your stay with us.
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Our guests' experience is of the utmost importance, and we're sorry to hear that we dropped the ball in this case.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by Author, Hotel Management
Tiffany, thank you so much for reviewing your stay with us!
We sincerely appreciate your feedback, and hope we're able to host you again sometime soon!
by A verified traveler
Posted 8 Aug 2024
Ned’s some upkeep. Several noticeable wear and tear. Closet door wouldn’t close. Tile and the main bathroom had mold on it and needed to be replaced. Towel Rack was torn off the wall and laying on the floor paint needs to be refreshed.
Comment from Hotel Management
4 Sep 2024 by Author, Hotel Management
Susan, thank you so much for reviewing your stay with us.
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
by A verified traveler
Posted 4 Aug 2024
The location itself is very nice and convenient if you want to explore. However, entering the condo it smelled like cigarettes and the amount one pays for the cleaning fee doesn’t correlate as it wasn’t cleaned properly. I did let management know within the 24 hour time frame but all they could say is sorry and there was no solution to the problem. They stopped answering my text messages after asking for an update. I am very understanding but this was disappointing as I would have appreciated more effort from management.
Comment from Hotel Management
3 Sep 2024 by Author, Hotel Management
Lorena, thank you so much for reviewing your stay with us!
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Our guests' experience is of the utmost importance, and we're sorry to hear that we dropped the ball in this case.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve!
by A verified traveler
Posted 31 Jul 2024
Great location!!
Comment from Hotel Management
15 Aug 2024 by Author, Hotel Management
Thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team work hard to deliver a vacation to remember. We look forward to your return!
by A verified traveler
Posted 20 Jul 2024 on Hotels
Comment from Hotel Management
23 Jul 2024 by Author, Hotel Management
Hello Clint- I would like to thank you for taking time out of your day to provide us with feedback about your stay. We here at Southern strive to make every Guest experience with us as pleasant as possible. I understand that your stay fell short of expectations due to the property not being held up to our standards. Our records indicate that you reported that the cable was not working, the dehumidifier was loud and the washer was not draining, however, we see this was reported while in-house and addressed by our Operations Team to get the unit back to our Southern standards. Thank you again for your valuable feedback and we hope to have the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 14 Jul 2024
Comment from Hotel Management
16 Jul 2024 by Author, Hotel Management
Hi Brody! Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!
by A verified traveler
Posted 14 Jul 2024
Room is in need of updates in main bathroom.
Comment from Hotel Management
16 Jul 2024 by Author, Hotel Management
Hello Jeff!
Thank you for the great review. We work hard to make our guests happy and appreciate you taking the time to share your thoughts about your recent stay. We take our guest feedback as a way to improve our service and as such we have shared your comments with our on-site team. We look forward to welcoming you back to Emerald Beach in the future.
Hope to see you again soon!
