Ratings based on 33 Verified Reviews
4.2 Room cleanliness
4.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Oct 2024
Great place, nice golf cart
Comment from Hotel Management
20 Oct 2024 by Author, Hotel Management
Hi Alex- Thank you for the 5 stars! Our on-site team works hard to deliver you a vacation to remember and we appreciate you taking the time to share your thoughts about your recent stay. We look forward to hosting you again!
by A verified traveler
Posted 11 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Author, Hotel Management
Hello Joe,
Thank you for taking the time to share your comments and you enjoyed what the property had to offer. It is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience and we hope to make it up to you the next time you are here in town!.
by A verified traveler
Posted 15 Sep 2024
Everything was perfect
Comment from Hotel Management
17 Sep 2024 by Author, Hotel Management
Jonathan, thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team works hard to deliver a vacation to remember. We look forward to your return!
by A verified traveler
Posted 30 Aug 2024
Its safe, and peaceful and we really like it
Comment from Hotel Management
3 Sep 2024 by Author, Hotel Management
Nadiia, thank you so much for reviewing your stay with us!
We sincerely appreciate your candid feedback, and hope to host you again sometime soon!
by A verified traveler
Posted 28 Jul 2024 on Hotels
The property was clean but the neighbor upstairs was loud. Upon arriving had to call resort owners because door codes wouldn’t work there were a lot of things broken in the rooms and our amenities bands weren’t left for us. Wouldn’t recommend this property unless you like to golf because too much noise from golfers and the animals around the ponds.
Comment from Hotel Management
6 Aug 2024 by Author, Hotel Management
Thanks for staying with us - we are so thrilled to hear you enjoyed your stay!
Our on-site team does their best to make your stay a memorable one. We look forward to your return!
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Author, Hotel Management
Thank you for the amazing review. We are so pleased that you enjoyed your time here with us! We work really hard to deliver an exceptional guest experience, and our on-site team does their best to make your stay a memorable one. We look forward to your return!
by A verified traveler
Posted 21 Jul 2024
When we got to the property, the air conditioner was not working The room was not clean. There was still food from the previous people.
after being there from 4pm tell 9pm they finally put us in another room for the night that was ok but the tvs didn’t work
Comment from Hotel Management
9 Aug 2024 by Author, Hotel Management
Thank you for your feedback. I apologize that your stay with us fell short of expectations. We here at Southern strive to make every guest's stay as pleasant as possible. We do see that you called and reported that the AC was not working and there were cleanliness issues. We have local Property Managers ready to assist with any concerns that are brought to our attention. We sincerely apologize this could not be addressed that night; however, I do see that we were able to move you to another unit with a working AC. We are happy to report that the AC issues have been resolved, and the AC is working as it should be. Due to your most recent feedback, we have provided our operations team with your concerns and plan to have a team go through this property to get things back up to our standards. I hope you can provide us the opportunity to regain your patronage with Southern Vacation Rentals. We look forward to hosting you again in the future here on the Gulf Coast.
by A verified traveler
Posted 17 Jul 2024
Overall the Villa we stayed at was dirty when we got there. The floors were dirty with feet prints and the bathtub was very dirty. The tub would not drain and we were showering in ankle deep water. The couch needs to be cleaned and sanitized because it was very dirty. We most likely will not stay here again.
Comment from Hotel Management
30 Jul 2024 by Author, Hotel Management
Hello Jonathan- Thank you for sharing your feedback with us. We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience does not reflect the high standards we strive to maintain, and we are truly sorry for any inconvenience this caused. Our records indicate that you reached out to our 24/7 Guest Service Team regarding unclean kitchen utensils, a dirty couch, and a clogged tub, however, we see these issues were addressed by our Operations Team within a few hours after they were reported. Cleanliness and comfort are top priorities for us, and we regret that we fell short during your stay. We hope you might reconsider and give us another chance to provide you with the quality experience you deserve. Thank you once again for your valuable feedback.
- Your Southern Team
by A verified traveler
Posted 22 Jun 2024 on Orbitz
This place smelled strongly of old SMOKE-even though they advertise it as a non-smoking facility. A/C broke, electricity is not code and flickered and burnt my hair dryer. Sinks dont drain, wasps are making nests in the walls. And customer service is terrible. They finally had to install GFI outlets and breakers to prevent a fire at the end of my stay. We are considering legal action. DONT DO IT!
by A verified traveler
Posted 16 Jun 2024
The property smells like smoke . We couldn’t believe the smell and water in shower was standing.
Comment from Hotel Management
26 Jun 2024 by Author, Hotel Management
Thank you for bringing these issues to our attention regarding your recent stay. We sincerely apologize for the inconvenience caused by the smoke smell and the standing water in the shower.
We strive to provide a clean and comfortable environment for all our guests. I don’t see that you called into our 24/7 Guest Services Team to relay any of these concerns. Please rest assured that we are addressing these concerns immediately. Our housekeeping and maintenance teams have been notified and will take the necessary steps to eliminate the smoke odor and ensure the shower is properly draining.
Your feedback is crucial in helping us improve, and we appreciate you taking the time to share your experience. We hope you will consider staying with us again in the future so we can provide you with the quality stay you deserve.- Your Southern Team
