Ratings based on 455 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jul 2024 on Hotels
Not a great start at our arrival. Check in was @4, nobody was there to receive us. We had to wait 45 min to checkin. With a sign on the door saying be back in 30 min. We walked into our room with no sheets on the bed. The floors were still sandy. There was no security between the adjacent room the lock wasn’t working and anybody could walk in. We had to address that. One of the most frustrating things was a sign on the office door that said no smoking or vaping on the entire premises, if u are caught u will be evicted. Only 3 designated to do so which was highly inconvenient. Did they take care of the door lock and bedding yes it was taken care of. Just not expecting to walk into it. This should have been handled prior. If my husband didn’t check that door u would have not known it was locked. It took a dead bolt with no key. The tv arrangement was a neck breaker. Bad location for the tv in the kitchen above the kitchen table. It should have been placed across from the bed. The head board on the bed is loose and the head board slaps up against the wall every time u get into the bed. Over all not the best stay we ever had. And we don't consider this place to be customer friendly.
Comment from Hotel Management
19 Jul 2024 by Author, Hotel Management
Thank you for your feedback. I apologize that your stay with us fell short of expectations. We here at Southern strive to make every guest's stay as pleasant as possible. Before each guest check-in, we send our Guest portal link via email. This is a website link that contains all the information for check-in and each stay. This property does not require an office check-in and is a keyless entry with your door code located in the portal.
I do see that you called in to report that the door needed a new deadbolt. Upon further review, I do see that we were able to address this, and the issue was resolved. Regarding the cleanliness issues and beds, we do show that we offered to send our housekeeping back out to the unit to address those issues, however, you declined this offer.
We are happy to address all issues as soon as you report them, we just ask for the opportunity to do so. I hope you can provide us the opportunity to regain your patronage with Southern Vacation Rentals. We look forward to hosting you again in the future here on the Gulf Coast. Thank you, Your Southern Team
by A verified traveler
Not impressed
Posted 11 Jun 2024 on HotelsCondo needs serious attention! Renovation is a must! We felt dirty our entire stay. Not enough towels or blankets. No dishwasher, no washer/dryer, master bedroom only had 1 channel on the tv. Plumber had to come and unclog kitchen and bathroom drains. Trash company was outside our bedroom at 2am getting trash container...extremely loud; woke us up.
Comment from Hotel Management
27 Jun 2024 by Author, Hotel Management
Thank you for providing detailed feedback about your recent stay. We deeply regret that your experience did not meet your expectations and sincerely apologize for the inconvenience you encountered.
Your concerns about the condo's condition are taken very seriously. We are currently assessing the unit for necessary renovations to ensure a more comfortable and pleasant stay for our future guests. We supply as many towels as the unit sleeps and replenish as needed.
The issues with the lack of a dishwasher and washer/dryer, as well as the limited TV channels in the master bedroom, are noted. While some amenities are clearly stated in our listing, we will work on ensuring the information is more prominently displayed and consider upgrading these features where possible.
We are sorry to hear about the plumbing issues and the disruption caused by the trash company. We are in discussions with the service providers to prevent such disturbances in the future and to schedule more convenient service times.
We appreciate your feedback and your patience during your stay. Our goal is to improve and provide a better experience for all our guests. We hope you might consider giving us another chance in the future. – Your Southern Team
by A verified traveler
Posted 10 Jun 2024
The stay was great!
Comment from Hotel Management
18 Jun 2024 by Author, Hotel Management
Thank you for the 5 stars! We are so happy to hear you enjoyed your stay. Our on-site team work hard to deliver a vacation to remember. We look forward to your return!
by A verified traveler
Posted 5 Jun 2024
I have gone to PCB in winter over 25 years this was my 1st time in season and with this unit. I was disappointed. There was only 1 blanket -none for hideaway. Doorknob to balcony was broken and required a fight to open every time. Cable setup in bedroom was awful. Needed to hit remote 5-6 times to change a channel. And most ridiculous was we were left with only the roll of TP on the holder. I have Never had that happen before. And to top it off checkout was 9AM Really what happened to 11-12 for standard checkout
Comment from Hotel Management
27 Jun 2024 by Author, Hotel Management
Thank you for taking the time to share your experience with us. We appreciate your loyalty to Panama City Beach and are sorry to hear that your recent stay did not meet your expectations.
We apologize for the inconveniences you faced, including the shortage of blankets, the broken balcony doorknob, the cable issues in the bedroom, and the limited toilet paper supply. I don’t see that you called into our 24/7 Guest Services Team to relay any of these concerns. Our local Property Managers are available to address any concerns quickly so you are able to get your stay back on track.
Blankets are rarely used during the summer seasons so we only supply one unless a quests request another. Southern only supplies enough paper products to get you through the first 24 hours, which is notated on all of your pre-arrival emails and on your guest portal under the “What to Bring” section.
Regarding the checkout time, we understand that 9am may feel early compared to the standard 11-12pm. This timing helps us prepare the unit for incoming guests, but we will review our policies to see if more flexibility can be offered.
We value your feedback as it helps us improve our services. We hope you will consider giving us another chance in the future. – Your Southern Team
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
5 Jun 2024 by Author, Hotel Management
Hello Nancy-
Thank you for choosing our property and we are so happy you enjoyed your stay. The on site team at 361 C Hinds take great pride in their property and it shows. We welcome the opportunity to host you again the next time you are in town!
by A verified traveler
Posted 26 May 2024
Everything was good
Comment from Hotel Management
28 May 2024 by Raju, Hotel Management
Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!
by A verified traveler
Posted 23 May 2024
Quiet, great family environment. Nice beach, RIGHT on the water! Heated pool.
Comment from Hotel Management
28 May 2024 by Author, Hotel Management
Thank you for your wonderful feedback! It's great to hear you appreciated our service and amenities. We hope to see you again soon and provide you with another excellent experience!
by A verified traveler
Posted 29 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by VacayHome Connect , Hotel Management
Thank you for the extraordinary 10-star review! We're honored by your praise.
by A verified traveler
Posted 29 Apr 2024
Staff was also rude. Have to wash your own towels and wash rags. Provide your own toilet paper.
Comment from Hotel Management
30 Apr 2024 by VacayHome Connect , Hotel Management
We appreciate your feedback, Tyler, as we take our service attitude very seriously. So we reviewed this reservation for quality control purposes and found that we reached out because another guest complained about someone smoking on your balcony. We reminded you that it's a non-smoking building and also let you know about the designated smoking areas on the property. Nevertheless, we continue to monitor our service scores and train our staff to deliver the highest standard of service. Additionally, since we strive for a first-class experience overall, our guests will never have to wash their own towels, nor provide their own toilet paper. Thanks again for staying with us, and we hope you'll consider us again when renting in the future.
by A verified traveler
Posted 3 Apr 2024 on Hotels
It was a good trip. The room was nice. People were nice with the exception of not being able to use the patio because someone was smoking pot the whole time we were there.
Comment from Hotel Management
18 Apr 2024 by VacayHome Connect, Hotel Management
We are so glad to hear that you enjoyed your stay here with us and that you took advantage of what the property has to offer! The on-site team works hard to make your stay a great one! We look forward to your return!
