Ratings based on 986 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
I found bed bug under my pillow! and roaches in bathroom!
Comment from Hotel Management
25 Nov 2024 by Lesley, Hotel Management
Good morning, our 3rd party inspection did not find any evidence of this they were at the property yesterday. We sent you an email to the email address provided. Please contact me if you wish to discuss further. Thank you
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Lesley, Hotel Management
Thank you for your feedback
by A verified traveler from Lake City
Posted 21 Nov 2024
I like the fact that it was right in front of the beach I like the fact that I was able to just walk out and walk on the beach and the pier and go fishing. I did not like that the roaches were all over the stove and oven were dirty the microwave was dirty there was trash under the bed trash behind the TV the doors don't close properly that like they should it wasn't clean and staff had an attitude when it was brought to their attention.
Comment from Hotel Management
22 Nov 2024 by Guest Relations, Hotel Management
Thank you so much for taking the time to share your feedback with us! We are sorry to hear you did not enjoy your stay with us, We will share this information with our team.
by A verified traveler from Lake City
Posted 19 Nov 2024
I love the fact that it was right on the beach, it had a big refrigerator, stove was filthy oven was worst. I love that it had a balcony but I didn't like was that it was infested in roaches we got moved 4 or five times because rooms were dirty they were not clean they had trash from the last person that was there we left early to play softball when we came back someone had came into the room and left our door open. the doors don't shut correctly three times our door to the room was left open and then once the porch the balcony door was open and we made sure that the doors were closed we complained they said they were going to look on the cameras and they never got back to us with that. their attitude was not bad except the older white lady she was very nice. to park we had to park on other property on either side of the hotel because the property doesn't have enough parking for that hotel guests. Our room didn't get cleaned at all we had to go downstairs and get towels, we had to take out our trash out the room because they didn't take out the trash and we stayed for 5 days. It would be a great property of maintenance would actually do their job and staff would clean rooms better and most of all get rid of the roaches.
Comment from Hotel Management
22 Nov 2024 by Lesley, Hotel Management
We are so sorry for your experience; we will share your feedback with the appropriate department. Our sincere apologies.
by A verified traveler
Posted 18 Nov 2024
Excellent beach access!!!
Comment from Hotel Management
22 Nov 2024 by Lesley, Hotel Management
Thank you for taking the time to complete the survey. Thank you for staying with us!
by A verified traveler
Posted 17 Nov 2024
Beach overview
Comment from Hotel Management
18 Nov 2024 by GUEST RELATIONS, Hotel Management
Thank you so much for taking the time to post a review.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Lesley, Hotel Management
Thank you for taking the time to complete our survey.We appreciate you staying with us.
by A verified traveler
Posted 1 Nov 2024
Simple & clean
Comment from Hotel Management
1 Nov 2024 by guest relations, Hotel Management
Thank you so much for taking the time to post a review.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
by A verified traveler
Posted 30 Oct 2024
the hotel is in a good central location. the room was big, clean and had a great view of the beach.
Comment from Hotel Management
1 Nov 2024 by guest relations, Hotel Management
Thank you so much for taking the time to post a review.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!
by A verified traveler
Posted 28 Oct 2024
No ice machine. you have to go next door to another property they own or pay $5.00 for a Bag. No Vending Machines. The TV is 20 years out of date.
Comment from Hotel Management
1 Nov 2024 by guest relations, Hotel Management
Thank you so much for taking the time to share your feedback with us! We are sorry to hear you did not enjoy your stay with us, We will share this information with our team.
