Ratings based on 259 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Aug 2024
If you’re traveling with kids I believe is a good place to stay cause they have a nice area for them to run around, unfortunately for us was not a good place because we came tired wanted to relax but couldn’t cause of all the noise. Also the rooms have paper thin walls you can hear everything from your neighbor. Service was good, rooms were relatively clean.
Comment from Hotel Management
10 Sep 2024 by Gerencia, Hotel Management
We appreciate your comments, it encourages us to improve our services every day. We hope you can visit us in the near future and enjoy our facilities and, above all, the views of Lake Atitlán.
by A verified traveler
Posted 27 Jul 2024
The rooms are not as nice as what yhe pictures display. They are old. There was a very tiny shampoo and shower gel. Not worth the price. There are better hotels. I thi k you pay forocation and not the room stay. The bext things are the gatdens, the views and the staff. The hotel isnot worth it.
Comment from Hotel Management
10 Sep 2024 by Gerencia, Hotel Management
Hotel Jardines del Lago we appreciate your comments, it encourages us to improve our services every day, we hope you visit us again soon.
by A verified traveler
Posted 10 Jul 2024
Descent accommodations bu not outstanding. Nice grounds and great views. Wonderful breakfast Guatemalan buffet. While the staff was print to attend to my needs, the pretty much hover over you. I will have to call them the food police. While the were helping us with our luggage, the pretty much searched your belongings stating that by hotel rules (not stated ahead of booking) we weren’t allow to bring any snacks, outside food or drinks. It was super annoying!!! I don’t blame the staff but the hotel administration for such over the top intrusion. They advertise their nice pool all over their web site and Expedia page, but the pool hours are limited plus the pool is not heated. I will never stay there again.
by A verified traveler
Posted 4 Jun 2024
Dogs bark nonstop
by A verified traveler
Posted 18 May 2024
We were on the 13th floor out of 15 stories. At 04:30 there was a loud 'beep' as someone attempted to get into the room. Once awakened, it was difficult to sleep again.
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 24 Mar 2024
The Door at our 220 dragged on the floor to open/close, other wise everything was very nice,
by A verified traveler
Shorty
Posted 17 Mar 2024 on HotelsOutstanding service
by A verified traveler
COULD be a paradise by the lake but….
Posted 20 Feb 2024 on HotelsThis hotel is in a prime location on the lakeside. It’s also in easy walking distance of Panajachel with good restaurants.
The staff make this place and couldn’t be more helpful or friendly. The gardens are well kept and the restaurant food was fair value. However….
Unfortunately the room looked like a motel pull in. We could have been anywhere. The decor was retro 60s not colourful Guatemala. The room was large but the bathroom not well appointed. A tiny sink, tired and hanging on the wall for its life and toilet which didn’t flush properly were not what we expected for the money paid. There wasn’t even a shelf to put a tooth brush. Just not thought through.
The restaurant is a huge room, brightly lit with no ambiance. After a meal or drink, there is no where to go of an evening to relax and chat.
Subtle lighting and some sofas and easy chairs in part of the restaurant would have been comfortable and kept us in the hotel bar longer.
This hotel needs some TLC, maintenance and thought regarding guest comfort.
Not value for money or what was anticipated.
by A verified traveler
Posted 31 Dec 2023
