Ratings based on 10 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jul 2021
Xx
by A verified traveler
Posted 5 Jan 2021 on Hotels
by A verified traveler from Canada
Posted 11 Aug 2019 on Orbitz
The only reason why I wouldn’t give it 10/10 but rather 9/10 is the leaking shower cabin, but this seems to be an issue with pretty much every hotel I have stayed at in Bulgaria. It’s just the workmanship in Bulgaria is so poor, so i wouldn’t blame the hotel.
The receptionist was extremely kind, which is not what you usually get in Bulgaria. Combine this with great breakfast and breathtaking nature, and you are guaranteed awesome experience.
Comment from Hotel Management
15 Aug 2019 by Krasimira Simeonova - Marketing manager, Hotel Management
Thank you so much dear guests,
Welcome again,
Best regards,
by A verified traveler
Great place, even out of season.
Posted 7 Aug 2019 on HotelsWe had one small issue but the staff were very helpful and moved us to another room.
Excellent location which meant we could get to the places we wanted easily.
Comment from Hotel Management
8 Aug 2019 by Krasimira Simeonova - marketing manager, Hotel Management
Thank you dear guests!
Welcome agajn!
Best regards!
by A verified traveler
A couple went for skiing
Posted 20 Jan 2019 on HotelsNew, good looking hotel with modern rooms and comfy beds. Breakfast and diner are not extremely various but tasty. We came by car so during the weekends we faced parking issues. Close to the slopes (150m) to the slope no.7.
by A verified traveler
3 bedroom= 2 bedroom apartment
Posted 19 Jan 2019 on HotelsWe have booked and paid for "3 bedroom apartment" , however they gave us two bedroom apartment with a living room- saying " this is what 3 bedrooms means in our hotel, meaning two bedrooms and living room", what was very disappointing because we needed and expected 3 separate rooms for our family and we did not even get the two bedroom+living they offered as it was smelling really bad and they had to move us to another apartment, at the end we got ONE bedroom apartment+living room, but we have paid for THREE bedroom apartment, no one offered apology nor any discount in the price. Our stay wasn't ideal! We got 2h later check out, which we had to ask for, as they didn't offer any compensation, so they agreed to 2h late check out, which doesn't break even to tree bedroom apartment. Anyway, it wasn't the best costumer service overall, and really... why will they call a 2 bedrooms place a 3 bedrooms apartment? Apart from that, the rest was good- clean hotel, decent breakfast, nice interior.
by A verified traveler
Posted 27 Aug 2018 on Hotels
Nice place nice pepole
Recommended
for Everyoneby A verified traveler from Sofia
Posted 18 Mar 2018 on Orbitz
Good location
Excellent food!
Very cosy lobby and restaurant
Comfortable and spacious room
Comment from Hotel Management
21 Mar 2018 by Krasimira Simeonova, marketing manager, Hotel Management
Thank you very much!Welcome again.
Best regards!
by A verified traveler
Posted 12 Feb 2020 on Hotels
A very nice hotel, clean and warm. Most of the stuff were polite and ready to help you out. Nice location with available parking. A little weak WIFI but in general value for money.
by A verified traveler
Posted 28 Jan 2019 on Hotels
