Ratings based on 337 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024
Very happy the reservations gave me a room with a view on the upper floor. Will surely stay again. This hotel is an option in the future.
Comment from Hotel Management
13 Sep 2024 by Eduardo López - Reception Manager, Hotel Management
Thank you for staying here! Your feedback is very important to us.
by A verified traveler
Posted 7 Sep 2024
We had a very nice and quiet room with comfortable beds and spacious bathroom.
The staff was very friendly.
Comment from Hotel Management
13 Sep 2024 by Eduardo López - Reception Manager, Hotel Management
Thank you for staying here! Your feedback is very important to us.
by A verified traveler
Posted 17 Jul 2024
The hotel staff was very helpful to include transportation to/from the events in old town Pamplona and to the airport via an on site shuttle or help with calling a taxi.
The room was clean, largely well equipped, and the bed comfortable enough. There was however no tea kettle/coffee maker in the room nor any tea/coffee available on site prior to 8am. This is highly unusual and inconvenient to early risers.
Parking was on site but very tight. Luckily we didn't need to move our car throughout our stay. The hotel location appeared to be in a safe area and was within a few miles of old town Pamplona. The hotel shuttle was convenient for early morning bull run activities and public transportation was very close by.
All in all this was a wonderful hotel to stay at for our Pamplona experience. I do think the lack of coffee/tea service in room/on site/no room service prior to 8am could be improved upon.
Comment from Hotel Management
20 Jul 2024 by Eduardo López Reception Manager, Hotel Management
Thanks for staying here! Your opinion is very important for us.
by A verified traveler
Lovely one night accommodation.
Posted 21 Jun 2024 on HotelsPleasantly surprised. Fifth floor renovated room. Everything was great in line with this type of accommodation. No noise. Comfortable bed. great shower.
Comment from Hotel Management
26 Jun 2024 by Eduardo López - Head of Reception, Hotel Management
Thanks for staying here! Your opinion is very important for us.
by A verified traveler
Posted 14 Jun 2024 on Hotels
Comment from Hotel Management
17 Jun 2024 by Eduardo López Reception Manager, Hotel Management
Thanks for staying here! Your opinion is very important for us.
by A verified traveler
Posted 27 May 2024
Great place and very clean/comfortable. Would stay here again.
Comment from Hotel Management
28 May 2024 by Eduardo López Reception Manager, Hotel Management
Thanks for staying here! Your opinion is very important for us.
by A verified traveler
Posted 21 Oct 2023 on Hotels
Comment from Hotel Management
21 Oct 2023 by Eduardo López - Reception manager, Hotel Management
Thanks for staying here! Your opinion is very important to us.
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
3 Oct 2023 by Eduardo López- Jefe de recepción, Hotel Management
¡Gracias por alojarse aquí! Su opinión es muy importante para nosotros.
by A verified traveler
Posted 16 Sep 2023
May be the best hotel in the specific area. Near both major hospitales
Comment from Hotel Management
3 Oct 2023 by Eduardo López - Reception manager, Hotel Management
Thanks for staying here! Your opinion is very important to us.
by A verified traveler
Posted 18 Jul 2023
The property has a very nice lobby with marble floors and walls.
The room was small and outdated.
I was overcharged and the hotel did not honor the price that was quoted by Experian. I am starting to see a trend with this practice. Through out my vacation. Going with Experian was way costly at the end as none of the providers honored the agreements.
