Ratings based on 18 Verified Reviews

3.7 out of 5
80% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

A good centrally based hotel

Posted 29 Jul 2018 on Hotels
A good centrally based hotel. Helpful and welcoming staff and good food/breakfast. Ample facilities for a hotel when on business.
Comment from Hotel Management
27 Sep 2018 by Executive E-Commerce, Hotel Management
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future. If you were deign, we would like to hear more about your experience during your stay with us at our official email address: palu@reservation.santika.com
3 out of 5
Recommended
for Families
by A verified traveler from Kuala Lumpur

Posted 12 Jun 2018
Pros: the location and cleanliness.
Cons: A fridge & hair dryer in the room would be nice
Location: walking distance to Carrefour supermarket and night market
the hotel staff are friendly and the room are clean and decent. Overall very good for a night or two in this town.
Comment from Hotel Management
27 Sep 2018 by Executive E-Commerce, Hotel Management
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future. If you were deign, we would like to hear more about your experience during your stay with us at our official email address: palu@reservation.santika.com
3 out of 5
by A verified traveler

Clean, take cash for services

Posted 16 May 2018 on Hotels
Hotel is very clean and staff are helpful, but with limited English. No restaurant, but room service available for dinner. However, only cash accepted for room service, or laundry. Breakfast buffet had a good selection. Exercise facility could use a little attention. Very small and no AC running unless you turn it on yourself. Wifi rarely worked in the room
Comment from Hotel Management
27 Sep 2018 by Executive E-Commerce, Hotel Management
Warm Regards from Hotel Santika Palu, Dear Value Guest, We are saying Thank you very much, for your trust by choosing Hotel Santika Palu as your first choice for staying at Palu City. First of all, on behalf of Hotel Management Santika Palu, We would like to apologize for any inconvenience you experienced during your stay at Hotel Santika Palu. We were hoping you are still make us as your primary when you visited Palu City again. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future. If you were deign, we would like to hear more about your experience during your stay with us at our official email address: palu@reservation.santika.com
2 out of 5
by A verified traveler from Brisbane Australia

Worst hotel experience I have ever had.

Posted 7 Jun 2017
Pros: The beds were comfortable. Had very good television channels.
Cons: Do not harass foreign female guests for account payment when it is not due till checkout.
Location: The hotel was in the centre of the city. There isn't anything nearby to see.
Checked in around 4 pm. Had booked 2 rooms but they were not near each other. Was advised that if I wanted them side by side we would have to wait 20 mins. We chose to wait, after more than 1 hour waiting was told it would take another 15 mins because housekeeping hadn't been advised to clean the room that wasn't clean. When we finally got our rooms they were not side by side. Had dinner at the hotel that evening and our waiter couldn't speak or understand any English .Very little on the menu was available. The Next morning I was advised by one of the male reception workers that I had to pay my hotel bill as Expedia doesn't pay them. I said I would pay when I checked out. That same afternoon my Indonesian son was told to remind me that I had to pay my account. The 3rd night received a phone call from reception at 9:15 pm reminding me again about paying the account. The 2nd night my Australian son order a burger and fries from room service. It was delivered by the same waiter from the restaurant and it was dead cold and not covered. Reception rang and asked if I wanted to cancel the order, I told them no I wanted the food hot and to please do not reheat in a microwave. Was told the order would be remade. It arrived about 5 minutes later and had been reheated in a microwave. Not nice eating burger and chips heated in a microwave. Our saving grace was we spent very little time at the hotel. Dirty cups and glasses were left unwashed by housekeeping each day.
Comment from Hotel Management
27 Sep 2018 by Executive E-Commerce, Hotel Management
Warm Regards from Hotel Santika Palu, Dear Value Guest, We are saying Thank you very much, for your trust by choosing Hotel Santika Palu as your first choice for staying at Palu City. First of all, on behalf of Hotel Management Santika Palu, We would like to apologize for any inconvenience you experienced during your stay at Hotel Santika Palu. We were hoping you are still make us as your primary when you visited Palu City again. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future.
4 out of 5
by yuling

This traveler left a rating score only Posted 20 Jul 2015 on Hotels
4 out of 5
by A verified traveler

Nice to stay in Palu

Posted 27 Jun 2015 on Hotels
I was nice to have experience to stay in this hotel for the hotel is not to far from the downtown of the city. A delicious breakfast was always available every morning in this hotel. The hotel in general has a nice atmosphere.
Comment from Hotel Management
27 Sep 2018 by Executive E-Commerce, Hotel Management
Warm Regards from Hotel Santika Palu, Dear Value Guest, Thank you very much for your trust by choosing Hotel Santika Palu as your top choice to stay in Palu. First of all, on behalf of Hotel Management Santika Palu, We would like to thank you for the recognition and praise you give for Hotel Santika Palu. We look forward to your coming back at Hotel Santika Palu. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future.
4 out of 5
by andre

This traveler left a rating score only Posted 27 Oct 2013 on Hotels
4 out of 5
by A verified traveler

Good but wifi must be improved

Posted 23 Apr 2018 on Hotels
Santika is good. One thing must be improved. Wifi. Very slow compared with other hotels there
Comment from Hotel Management
27 Sep 2018 by Executive E-Commerce, Hotel Management
Warm Regards from Hotel Santika Palu, Dear Value Guest, We are saying Thank you very much, for your trust by choosing Hotel Santika Palu as your first choice for staying at Palu City. First of all, on behalf of Hotel Management Santika Palu, We would like to apologize for any inconvenience you experienced during your stay at Hotel Santika Palu. We were hoping you are still make us as your primary when you visited Palu City again. Any suggestions and feedback you provide is a motivation for us to always make improvements and changes more, in the future. If you were deign, we would like to hear more about your experience during your stay with us at our official email address: palu@reservation.santika.com
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Sep 2017 on Hotels
2 out of 5
by A verified traveler from Surabaya

kecoa di hotel santika

Posted 10 Sep 2016 on Hotels
terdapat kecoa di dalam kamar 609, foto dan video sudah saya tunjukkan kepada receptionist. Petugas receptionis kurang orang sehingga pelayanan lama
Comment from Hotel Management
27 Sep 2018 by Executive E-Commerce, Hotel Management
Salam Hangat dari Hotel Santika Palu, Kepada Tamu yang Terhormat, Terima kasih banyak, Kami ucapkan atas kepercayaan Anda dengan memilih Hotel Santika Palu sebagai pilihan utama Anda untuk menginap. Sebelumnya atas nama Manajemen Hotel Santika Palu, Kami mohon maaf atas ketidak nyamanan yang Anda alami selama Anda menginap di Hotel Santika Palu. Kami mohon agar Anda tetap menjadikan Kami sebagai pilihan utama Anda selama Anda di Kota Palu. Setiap saran & masukan yang Anda berikan adalah motivasi bagi Kami agar selalu melakukan perbaikan serta perubahan lebih, kedepanya.
Back to Hotel Details Showing Reviews 1 - 10 of 18 Next