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Hotel Santika Palu

3.0 star property
Hotel in Palu with a fitness center and a coffee shop

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January 2025

Photo gallery for Hotel Santika Palu

Beach
Pool
View from property
View from room
In-room safe, desk, free WiFi, bed sheets

Reviews

7.4 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • Gym
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 2 Twin Beds

In-room safe, desk, free WiFi, bed sheets

Deluxe Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Rainfall showerhead
Private bathroom
Coffee/tea maker
Cable channels
Daily housekeeping
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, free WiFi, bed sheets

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Rainfall showerhead
Private bathroom
Coffee/tea maker
Cable channels
Daily housekeeping
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

In-room safe, desk, free WiFi, bed sheets

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
LCD TV
Rainfall showerhead
Private bathroom
Coffee/tea maker
Cable channels
Daily housekeeping
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

In-room safe, desk, free WiFi, bed sheets

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
LCD TV
Rainfall showerhead
Private bathroom
Coffee/tea maker
Cable channels
Daily housekeeping
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby

Aston Palu Hotel & Conference Center

Pool
Spa
Kids pool
Parking included
9.0 out of 10, Wonderful, (2)
The price is P3,092
P3,741 total
includes taxes & fees
Dec 27 - Dec 28
Aston Palu Hotel & Conference Center
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About the neighborhood

Map
Moh.Hatta St.Num.18 Palu 94111,Center, Sulawesi-, Palu, ST, 94111

Getting around

  • Palu (PLW-Mutiara) - 17 min drive

Restaurants

  • ‪Careto Cafe and Resto - ‬7 min walk
  • ‪Maestro Pizza - ‬11 min walk
  • ‪Gloria Depot - ‬7 min walk
  • ‪Warung Sedap Malam - ‬5 min walk
  • ‪Warkop Daeng - ‬6 min walk

About this property

Hotel Santika Palu

Hotel in the city center
An airport shuttle, a terrace, and a coffee shop/cafe are just a few of the amenities provided at Hotel Santika Palu. The on-site restaurant, Topas Kafe, serves breakfast. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a banquet hall
  • 5 meeting rooms, an elevator, and free newspapers
  • A porter/bellhop, luggage storage, and a gift shop
Room features
All 144 rooms offer comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Bathrooms with rainfall showers and toothbrushes and toothpaste
  • LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Topas Kafe

Things to do

  • Gym
  • Piano

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 5 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property

Property is also known as

Hotel Santika Palu
Santika Palu
Santika Palu
Hotel Santika Palu Palu
Hotel Santika Palu Hotel
Hotel Santika Palu Hotel Palu

Frequently asked questions

Is Hotel Santika Palu pet-friendly?

No, pets are not allowed at this property.

What time is check-out at Hotel Santika Palu?

Check-out is at noon.

Does Hotel Santika Palu provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Santika Palu located?

Situated near the airport this hotel is in the city center.

Hotel Santika Palu Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 2 out of 18 reviews" "
Rating 8 - Good. 10 out of 18 reviews" "
Rating 6 - Okay. 4 out of 18 reviews" "
Rating 4 - Poor. 2 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good centrally based hotel
A good centrally based hotel. Helpful and welcoming staff and good food/breakfast. Ample facilities for a hotel when on business.
Stayed 7 nights in Jun 2018

6/10 Okay

doreen, Kuala Lumpur

Liked: Cleanliness, staff & service
the hotel staff are friendly and the room are clean and decent. Overall very good for a night or two in this town.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Clean, take cash for services
Hotel is very clean and staff are helpful, but with limited English. No restaurant, but room service available for dinner. However, only cash accepted for room service, or laundry. Breakfast buffet had a good selection. Exercise facility could use a little attention. Very small and no AC running unless you turn it on yourself. Wifi rarely worked in the room
Stayed 4 nights in May 2018

4/10 Poor

Helen, Brisbane Australia

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Worst hotel experience I have ever had.
Checked in around 4 pm. Had booked 2 rooms but they were not near each other. Was advised that if I wanted them side by side we would have to wait 20 mins. We chose to wait, after more than 1 hour waiting was told it would take another 15 mins because housekeeping hadn't been advised to clean the room that wasn't clean. When we finally got our rooms they were not side by side. Had dinner at the hotel that evening and our waiter couldn't speak or understand any English .Very little on the menu was available. The Next morning I was advised by one of the male reception workers that I had to pay my hotel bill as Expedia doesn't pay them. I said I would pay when I checked out. That same afternoon my Indonesian son was told to remind me that I had to pay my account. The 3rd night received a phone call from reception at 9:15 pm reminding me again about paying the account. The 2nd night my Australian son order a burger and fries from room service. It was delivered by the same waiter from the restaurant and it was dead cold and not covered. Reception rang and asked if I wanted to cancel the order, I told them no I wanted the food hot and to please do not reheat in a microwave. Was told the order would be remade. It arrived about 5 minutes later and had been reheated in a microwave. Not nice eating burger and chips heated in a microwave. Our saving grace was we spent very little time at the hotel. Dirty cups and glasses were left unwashed by housekeeping each day.
Stayed 3 nights in May 2017

8/10 Good

yuling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to stay in Palu
I was nice to have experience to stay in this hotel for the hotel is not to far from the downtown of the city. A delicious breakfast was always available every morning in this hotel. The hotel in general has a nice atmosphere.

8/10 Good

andre

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Kicho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but wifi must be improved
Santika is good. One thing must be improved. Wifi. Very slow compared with other hotels there

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

4/10 Poor

Davi Firdaus, Surabaya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
kecoa di hotel santika
terdapat kecoa di dalam kamar 609, foto dan video sudah saya tunjukkan kepada receptionist. Petugas receptionis kurang orang sehingga pelayanan lama

6/10 Okay

yuny, surabaya

Liked: Cleanliness, room comfort
Nice.
Kamar bersih dan luas

8/10 Good

ayundria, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotels
lokasi hotel terletak ditengah kot sehingga sangat strategis

8/10 Good

Yahya, Bontang Kalimantan timur

Disliked: Room comfort
harga sesuai kondisi hotel
Unit AC Outdoor berisik terdengan di kamar tidur

6/10 Okay

KAORU, 東京

Liked: Cleanliness
地方の並クラス
シャワーの水量に難。部屋は照度不足。 レストランのビールは冷やしていない。

8/10 Good

Kicho, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business people
It locates in the center of Palu, so easy to contact with all in Palu.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelayanan memuaskan
Saya merasa nyaman menginap di hotel santika palu lokasinya yg strategis Dan pelayanan staf yg ramah Dan sopan

10/10 Excellent

Marion, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel
Très bonne impression, l'hôtel est impeccable, les chambres très confortables et propres, le petit déjeuner très complet et varié, le personnel extrêmement accueillant et courtois. Seul bémol, le wifi ne marchait pas.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is good!
Not doubt that Santika is the best when you have business in Palu. Comparing with the first class hotel in Jakarta, you won't have nothing to compalin aobut. Only thing is that people will have many kinds of foods at late night. Except that, I am satisfied with the hotel.